Canon imageRUNNER ADVANCE C2030 Service Manual page 472

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This is a log collection example when a jam occurs in the Delivery Assembly during a
copy operation.
1. Connect a USB memory to an available machine.
2. Check that the machine recognizes the USB memory.
3. Execute the service mode setting as follows.
Service mode LEVEL 2
COPIER > FUNCTION > DBG-LOG > LOG-TRIG; and set 301.
4. Make a sheet of copy. Open the Delivery Feed Assembly before the paper is delivered
from the Delivery Assembly to make paper jam.
5. When a jam occurs, "Storing system information..." is displayed at the lower side of the
Control Panel.
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Troubleshooting > Debug log > An Example of Automatic Log Collection Setting
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Troubleshooting > Debug log > An Example of Automatic Log Collection Setting
6. Hold down the counter + 1.2.3 to transfer the log in the HDD of the machine to the USB
memory.
7. Check that the display disappears and cancel connection of the USB memory device to
remove the USB memory.
8. Connect the USB memory to the PC and check that a log file is created.
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