Canon imageRUNNER ADVANCE C2200 Series Service Manual
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Canon imageRUNNER ADVANCE C2200 Series Service Manual

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Summary of Contents for Canon imageRUNNER ADVANCE C2200 Series

  • Page 2 Canon U.S.A. ISG Central Web site: http://www.isgcentral.cusa.canon.com Canon Network Access (CNA) Web site: http://www.cna.cusa.canon.com Distributed in the United States by Canon U.S.A., Inc. IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageRUNNER ADVANCE C2230/C2225. SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER.
  • Page 3 Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.

  • Page 4: Table Of Contents

    ADVANCE C2200 Series Service Guide Contents Product Overview and Configuration --------------------------------------------------------------- 1 A. Overview ------------------------------------------------------------------------------------------------------------- 1 B. New Features ------------------------------------------------------------------------------------------------------- 2 C. Main Unit Box Contents ----------------------------------------------------------------------------------------- 5 D. Configuration ------------------------------------------------------------------------------------------------------- 6 Hardware Accessory Options ------------------------------------------------------------------------ 12 A. Cassette Feeding Unit-AF1 ------------------------------------------------------------------------------------ 12 B.
  • Page 5 ADVANCE C2200 Series Service Guide Security Features ---------------------------------------------------------------------------------------- 22 A. Device Authentication ------------------------------------------------------------------------------------------- 22 1. Department ID Management ------------------------------------------------------------------------------- 22 2. SSO-H ----------------------------------------------------------------------------------------------------------- 23 B. Data Security ------------------------------------------------------------------------------------------------------- 24 1. Initialize All Data/Settings Function ----------------------------------------------------------------------- 24 2. HDD Data Erase Kit ------------------------------------------------------------------------------------------ 25 3.
  • Page 6 ADVANCE C2200 Series Service Guide VIII. Educational Training ------------------------------------------------------------------------------------ 37 A. Training Program Overview ----------------------------------------------------------------------------------- 37 B. Online Course Module ------------------------------------------------------------------------------------------ 37 C. Prerequisites ------------------------------------------------------------------------------------------------------- 38 D. Certification -------------------------------------------------------------------------------------------------------- 38 E. Who Should Attend ---------------------------------------------------------------------------------------------- 38 F. Training Facilities ------------------------------------------------------------------------------------------------ 39 1.
  • Page 7 ADVANCE C2200 Series Service Guide Product Technical Support Offerings ------------------------------------------------------------- 75 A. Dealer Support Requirements -------------------------------------------------------------------------------- 75 B. Canon USA Support Offerings ------------------------------------------------------------------------------- 76 1. Canon USA Technical Support Center ------------------------------------------------------------------ 76 2. NAVI ------------------------------------------------------------------------------------------------------------- 78 3. Internet Support ----------------------------------------------------------------------------------------------- 82 XII.

  • Page 8: Product Overview And Configuration

    ADVANCE C2200 Series Service Guide Product Overview and Configuration A. Overview The Canon imageRUNNER ADVANCE C2200 Series consists of the imageRUNNER ADVANCE C2230/C2225. These models bring the following capabilities to users in a low-volume, small or remote office environment: •...

  • Page 9: New Features

    ADVANCE C2200 Series Service Guide B. New Features The imageRUNNER ADVANCE C2200 Series machines offer the following new system, performance, and environmental features: • Enhanced user authentication capabilities. • OOXML Scan to PowerPoint support with enhanced authentication for Send.
  • Page 10 ADVANCE C2200 Series Service Guide Table 1 - imageRUNNER ADVANCE C2200 Series Comparison imageRUNNER ADVANCE Feature C2230 C2225 Print Speed (ppm) (LTR, B&W and Color) Up to 30 Up to 25 Optimum Copy Volume (copies/prints) Approximately 2,000 to 7,000...
  • Page 11 ADVANCE C2200 Series Service Guide – Table 1 imageRUNNER ADVANCE C2200 Series Comparison Continued imageRUNNER ADVANCE Feature C2230 C2225 Black Approximately 23,000 pages Toner Yield (at 5% Coverage (LTR)) Color (CMY) Approximately 19,000 pages Black Approximately 56,000 pages Approximately 48,000 pages...

  • Page 12: Main Unit Box Contents

    ADVANCE C2200 Series Service Guide C. Main Unit Box Contents Note: The box contents shown below are for reference purposes only, and are subject to change without notice. Table 2 – imageRUNNER ADVANCE C2200 Series Box Contents imageRUNNER ADVANCE Contents C2230 C2225 ...

  • Page 13: Configuration

    ADVANCE C2200 Series Service Guide D. Configuration Note: All configurations shown are for reference purposes only, and are subject to change without notice. Please refer to the Dealer Price List on the ISG Central Web site for the most up-to-date item numbers.
  • Page 14 ADVANCE C2200 Series Service Guide Table 4 – Hardware Accessories Item Part Number Cassette Feeding Unit-AF1 3755B001AA Cabinet Type-D 5153B001AA Staple Finisher-M1 (Includes the Buffer Pass Unit-K1) 5911B002AA Booklet Finisher-M1 (Includes the Buffer Pass Unit-K1) 5912B002AA Inner 2Way Tray-F1...
  • Page 15 3682B004AA Part numbers are subject to change without notice. The eLAN (Electronic License Access Number) is delivered via the CNA (Canon Network Access) Web site. Requires the optional Super G3 FAX Board-AH2. Cannot be installed with the Super G3 FAX Board-AH2.
  • Page 16 Maintenance Extension Part numbers are subject to change without notice. 19 The eLAN (Electronic License Access Number) is delivered via the CNA (Canon Network Access) Web site. The Jar file can only be attained via download from http://www.canon.com/fau/downloads. Requires a supported RF IDeas pcProx Card Reader.
  • Page 17 7494A700AB Part numbers are subject to change without notice. 19 The eLAN (Electronic License Access Number) is delivered via the CNA (Canon Network Access) Web site. Workflow Composer must be installed. Does not come with software maintenance. Ships standard with three year software maintenance.
  • Page 18 ADVANCE C2200 Series Service Guide Table 7 – Supplies and Consumables Item Part Number GPR-36 Black Drum Unit 3786B004BA GPR-36 Cyan Drum Unit 3787B004BA GPR-36 Magenta Drum Unit 3788B004BA GPR-36 Yellow Drum Unit 3789B004BA GPR-36 Black Toner 3782B003AA GPR-36 Cyan Toner...

  • Page 19: Hardware Accessory Options

    ADVANCE C2200 Series Service Guide Hardware Accessory Options A. Cassette Feeding Unit-AF1 • Provides two additional paper drawers with a total capacity of up to 1,100 sheets (20 lb bond (80 g/m • Supports paper sizes up to 12” x 18” (from 16 lb bond to 60 lb cover (60 to 163 g/m •...

  • Page 20: Staple Finisher-M1

    ADVANCE C2200 Series Service Guide D. Staple Finisher-M1 • Contains two trays, which hold approximately 3,000 sheets. • Can corner or double staple approximately 30 sheets of paper (LTR, 20 lb bond (80 g/m • Cannot be installed with the Booklet Finisher-M1, Inner Finisher-F1, or Copy Tray-J1.

  • Page 21: Inner 2Way Tray-F1

    ADVANCE C2200 Series Service Guide G. Inner 2Way Tray-F1 • Connects to the main unit as an output tray for prints. • When the Inner 2Way Tray is attached, prints can be delivered to both the main tray of the machine and the Inner 2 Way Tray.

  • Page 22: System Options

    A. Copy and Print Options PCL Printer Kit-AT1 • Supports the PCL5e/6 emulation printing solutions. • Supports printing in true 1,200 x 1,200 dpi resolution with the Canon PCL6 Printer Driver. • Requires license activation via the LMS. PS Printer Kit-AT1 •...

  • Page 23: Universal Send And Fax Options

    ADVANCE C2200 Series Service Guide B. Universal Send and Fax Options Universal Send Advanced Feature Set-F1 • Enables the user to make Trace & Smooth PDF and Adobe Reader Extensions PDF files. • Requires license activation via the LMS.

  • Page 24: Connectivity Options

    ADVANCE C2200 Series Service Guide C. Connectivity Options Web Access Software-H1 • Enables the user to view Web pages from the touch panel display of the machine. • If PDF files are registered on the Web page, the user can print them from the machine without using a computer.

  • Page 25: Data Security And Wireless Options

    ADVANCE C2200 Series Service Guide D. Data Security and Wireless Options Encrypted Secure Print Software-D1 • Enables the user to encrypt print data sent from a computer by using the Secured Print function, and then decrypt it at the device.

  • Page 26: Document Scan Lock Kit-B1

    ADVANCE C2200 Series Service Guide Document Scan Lock Kit-B1 • Enables the user to embed hidden user information or copy restriction information in the output when documents are copied or printed. • Enforces the policies written to track information embedded in the...

  • Page 27: Document Storage Capabilities

    • Memory Media IMPORTANT • Canon U.S.A., Inc. is not responsible for any damages caused to user data that is stored on the hard disk drive of the machine. It is the customer’s responsibility to create and maintain a data back up plan. Canon U.S.A., Inc.

  • Page 28: Network

    ADVANCE C2200 Series Service Guide B. Network The imageRUNNER ADVANCE C2200 Series machines are equipped with a collaboration function that enables them to be connected to other imageRUNNER ADVANCE machines via the SMB/WebDav protocol. When one machine is connected to another machine, a user can select an Advanced Box in the other machine (if it is on the network) to store files or print a file that is stored in the other machine on this machine.

  • Page 29: Security Features

    ADVANCE C2200 Series Service Guide Security Features imageRUNNER ADVANCE C2200 Series machines include comprehensive set of security features, such as Device Authentication, Data Security, Document Security, and Network Security. A. Device Authentication There are two ways to authenticate users at the device: via Department ID Management and SSO-H (Single Sign-On H).

  • Page 30: Sso-H

    ADVANCE C2200 Series Service Guide SSO-H A user authentication system that enables the functions of the machine and MEAP applications to be used by a user after being authenticated once. SSO-H has two compatible user authentication systems (Domain Authentication and Local Device Authentication). Domain Authentication is linked to a domain controller in a Windows Active Directory environment on a network.

  • Page 31: Data Security

    • Optional Security Kit (HDD Data Encryption Kit) • Optional Removable Hard Disk Kit CAUTION Canon U.S.A., Inc. is not liable for any damages resulting from the loss or corruption of data. (See “DISCLAIMER,” on p. ii for further details.)

  • Page 32: Hdd Data Erase Kit

    ADVANCE C2200 Series Service Guide HDD Data Erase Kit The standard HDD Data Erase Kit is for environments that require additional data security measures. The HDD Data Erase Kit automatically overwrites image data that is written to the hard drive following each job performed at the machine.

  • Page 33: Tpm (Trusted Platform Module)

    IMPORTANT • If the TPM setting is activated and the TPM chip fails, the confidential information stored on the chip can only be recovered if Canon’s service representative replaces the TPM chip and restores the original TPM key to the new chip. Immediately, back up the TPM key on a USB memory stick, after the TPM setting is activated.

  • Page 34: Hdd Data Encryption Kit

    ADVANCE C2200 Series Service Guide HDD Data Encryption Kit The optional HDD Encryption feature is another security tool available for environments requiring additional data security measures, and can be used in conjunction with the HDD Data Erase feature to provide even greater security for data stored on the internal HDD.

  • Page 35: Document Security

    ADVANCE C2200 Series Service Guide C. Document Security The imageRUNNER ADVANCE C2200 Series machines offer several document security modes to protect printed and distributed documents. PDF Visible Digital Signature The PDF Visible Signatures mode enables the user to view the device signature and user signature on a PDF file.

  • Page 36: Network Security

    ADVANCE C2200 Series Service Guide D. Network Security The imageRUNNER ADVANCE C2200 Series machines secure network communications by using IPSec (IP Security), filtering by port number, wireless security, and network port and application control. IPSec The IPSec protocol is standard on the imageRUNNER ADVANCE...

  • Page 37: Software Solutions

    A client-based device dashboard application to operate document publishing, management, and printing from an end-user’s PC. In addition, this desktop application can be used with Canon’s new imageWARE Document Server application in cases where customers want to share documents that are managed across workgroups or departments.

  • Page 38: Imageware Scan Manager Ds

    ADVANCE C2200 Series Service Guide imageWARE Scan Manager DS imageWARE Scan Manager DS is a document capture solution that features transaction document archiving capabilities, work distribution capabilities that can be personalized according to the scan volume and skill level of each user, and one-step capture, processing, and release operations.

  • Page 39: Scan Management Software

    ADVANCE C2200 Series Service Guide B. Scan Management Software Workflow Composer and Connectors Workflow Composer enables the user to simplify imageRUNNER ADVANCE workflow processes by customizing multiple-step workflow functions into one-button operations. The one-button operations are available from the Quick Menu of the UI (User Interface). MEAP...

  • Page 40: Ecopy Sharescan

    ADVANCE C2200 Series Service Guide eCopy ShareScan eCopy ShareScan is an enterprise-ready, office scanning software solution that enables imageRUNNER ADVANCE devices to turn paper documents into digital data that can be edited, managed, and stored electronically. C. Print/Output Management Software Direct Print &...

  • Page 41: Efi Printme

    ADVANCE Series that enables end-users to print electronic files from their mobile devices, such as smartphones, tablets, and laptops to a Canon imageRUNNER ADVANCE device through the EFI PrintMe Cloud Service. Files uploaded to the EFI PrintMe Cloud Server are secured with 128-bit encryption. Walk-up end-users can print documents from the EFI PrintMe Cloud Service to a registered imageRUNNER ADVANCE device that is connected to the Internet.

  • Page 42: Uniflow Device Security & Management

    ADVANCE C2200 Series Service Guide U.S.A.’s e-Support Center Web site www.support.cusa.canon.com. uniFLOW Device Security & Management uniFLOW, the print/output management solution, includes multiple authentication methods to enable an organization to restrict machine access and functions on a per user basis. uniFLOW end-users must authenticate themselves either by entering their user name and password, or by using a smart card, proximity or magnetic card.

  • Page 43: Business Workflow Software

    ADVANCE C2200 Series Service Guide E. Business Workflow Software Forms and Print Services for Salesforce Forms and Print Services for Salesforce is a cloud service that enables users to print and store reports and graphic sales data directly to their imageRUNNER ADVANCE machine without the need for print drivers.

  • Page 44: Dealer Sales/Service Authorization

    Courses) (07IRTC2U00E) (18IRTC220E1) B. Online Course Module Technicians can be certified on the imageRUNNER ADVANCE C2200 Series machines by taking imageRUNNER ADVANCE C2200 Series Hardware Update course online. The online Hardware course module is available on Canon USA’s e-Support Web site, and it provides technicians with the theoretical concepts to support the imageRUNNER ADVANCE C2200 Series machines.

  • Page 45: Prerequisites

    ADVANCE C2200 Series Service Guide C. Prerequisites Prior to taking the imageRUNNER ADVANCE C2200 Series Training program, technicians must successfully complete the Applied Technologies Learning course and the imageRUNNER ADVANCE C2000 Series course. Table 9 – Prerequisite Courses Course Name...

  • Page 46: Training Facilities

    ADVANCE C2200 Series Service Guide F. Training Facilities Online Course Training Facilities The online courses are located in the e-Learning center on Canon U.S.A., Inc.’s (hereinafter referred to as (“Canon USA”)) e-Support Web site: http://www.support.cusa.canon.com. Certification maps on the e-Support Web site provide easy access to the training.

  • Page 47: Servicing Notes

    Canon USA strongly suggests dedicated and properly grounded outlets be provided for the imageRUNNER ADVANCE C2200 Series devices. The imageRUNNER ADVANCE C2200 Series devices require a NEMA 5-15 receptacle for proper operation. Before installation, confirm that the proper dedicated NEMA receptacles are available for these devices.
  • Page 48 ADVANCE C2200 Series Service Guide Table 12 – Power Requirements for the Main Unit and Optional Accessories Power Supply Cord/Plug Length of Power Part or Accessory Power Supply Specifications Cord Main Unit 1-120 V/15 A outlet NEMA 5-15 8.5’ (2.6 m)

  • Page 49: Installation Space Requirements

    ADVANCE C2200 Series Service Guide B. Installation Space Requirements The imageRUNNER ADVANCE C2200 Series machine approximate installation space requirements may differ, depending on how the machine is configured and the optional accessories attached. Always ensure that there is enough space for service and operation of the device.
  • Page 50 ADVANCE C2200 Series Service Guide Table 15 – Installation Space Requirements Continued The Inner Finisher-F1 and Copy Tray-J1 Are Attached The Booklet Finisher-M1 and Buffer Pass Unit-K1 Are Attached imageRUNNER ADVANCE C2200 Series Service Guide March 2013 Revision 1...

  • Page 51: Estimated Installation Times

    ADVANCE C2200 Series Service Guide C. Estimated Installation Times The table below indicates the estimated length of time needed to unpack and install the main unit and optional accessories, and calculated from the average amount of labor hours. The estimated installation times are based on up to two (2) experienced technicians.

  • Page 52: Remote Support Services

    Remote imageWARE Remote is a service that collects page counter, service parts counter, and alarm, jam, and error code data from Canon devices with the eRDS (Embedded Remote Diagnostic System). The eRDS enables a device to transmit counter and error code data to a UGW (Universal Gateway) database that the dealership can retrieve via a Web portal.
  • Page 53 ADVANCE C2200 Series Service Guide There are three methods which helps you to deliver firmware updates and applications to imageRUNNER ADVANCE devices: Table 15 – CDS Firmware Delivery Methods Download Install Method Frequency Cost Savings Firmware Firmware Full, automatic and...
  • Page 54 Limited Warranty for Embedded Software.) • The Content Delivery System Software Solutions Guide (available on Canon USA’s ISG Central and e-Support Web sites), contains additional language that Canon USA recommends your dealership include in the Maintenance Agreement with your customers as it pertains to the use of the CDS service.

  • Page 55: Serviceability

    ADVANCE C2200 Series Service Guide E. Serviceability The imageRUNNER ADVANCE products are designed to improve serviceability, quality, and deliver lower service costs, which result in increased dealer service profitability. Enhanced serviceability, as part of the overall design of the imageRUNNER ADVANCE products, enables a reduction in the time required to service the machine’s major components.

  • Page 56: Device Configuration Management

    There are two tools to help a System Administrator manage device configuration settings from device to device, and they are standard tools on the imageRUNNER ADVANCE C2200 Series: DCM (Device Configuration Manager) and Device Migration Navigator. DCM (Device Configuration Manager)

  • Page 57: Lms (License Management System)

    ADVANCE C2200 Series Service Guide G. LMS (License Management System) To activate optional software programs, you must obtain a license through the LMS server. This replaces the need for additional hardware or dongles to activate new software. The LMS is a server-based software license program. All purchased software application packages contain a license access number certificate with the documentation.

  • Page 58: Content Delivery System Web Site

    Additionally, you can download select client applications and related manuals from the CDS Web site located at: http://www.canon.com/fau/downloads. Figure 3 – Content Delivery System Web Site If there are activation or installation problems, contact the Technical Support Center, and provide the product’s serial number and LAN.

  • Page 59: Recommended System Engineer Requirements

    ADVANCE C2200 Series Service Guide I. Recommended System Engineer Requirements An SE (System Engineer) is recommended to work with Canon’s networked devices, and should have the following basic job functions: • Systems integration (pre-sale and post-sale) • Installation • Education of customers and dealership personnel •...

  • Page 60: Firmware Upgrades Using The Service Support Tool

    SE include: 1. Novell CNA or Novell CNE or Microsoft MCSE certification 2. Two years of experience being a Canon Copier Service Technician (training centered on connectivity products) 3. A degree in Computer Science or Engineering, or a computer technician with two years of experience is required in the above areas.

  • Page 61: Computer Requirements For Downloading Firmware

    CAUTION Canon USA or any of its affiliates or dealers are not liable for any damages for loss of data received or stored on the hard disk, including loss arising from lost opportunity to use such data, even if Canon is informed of the possibility of such damages.

  • Page 62: Special Tools, Solvents And Oils

    For more information on the special tools, solvents, and oils below, see the imageRUNNER ADVANCE C2200 Series Service Manual. Table 16 – Special Tools List...

  • Page 63: Consumables

    ADVANCE C2200 Series Service Guide N. Consumables Consumables are all products and materials that are consumed with regular use and cannot be reused. Such consumables include but are not limited to paper, chemicals, and toner. A number of factors are considered to determine the approximate yield expectancy of a consumable item, including paper size and the amount of coverage per page.

  • Page 64: Consumable Parts

    Therefore, consumable parts do not have a warranty, and Canon USA cannot guarantee a minimum life. Note: All consumable parts shown in the table below are for reference purposes only, and are subject to change without notice.
  • Page 65 ADVANCE C2200 Series Service Guide Table 19 – Main Unit Consumable Parts List Continued Description Part Number Quantity Estimated Life Remarks ITB Unit FM3-8240-000 150,000 sheets Secondary Transfer RM1-7928-000 150,000 sheets Outer Roller Fixing Assembly FM1-B290-000 150,000 sheets Intermittent printing of 2...

  • Page 66: Periodically Replaced Parts

    P. Periodically Replaced Parts The imageRUNNER ADVANCE C2200 Series does not have any periodically replaced parts. Q. High-Durability Replacement Parts...

  • Page 67: Periodic Maintenance

    ADVANCE C2200 Series Service Guide R. Periodic Maintenance The parts in the table below must be cleaned or inspected periodically to ensure a specific level of machine performance. Clean or inspect the parts at the interval specified below. Maintenance Interval (Sheets)

  • Page 68: Soft Counter

    ADVANCE C2200 Series Service Guide S. Soft Counter The imageRUNNER ADVANCE C2200 Series machines use soft counters to track their functional copy use. The control panel displays up to eight counters on the Counter Status Check screen (when the Counter Check key on the control panel is pressed).

  • Page 69: Meap Counter

    • Esplet: The application does not contain a user interface. Each MEAP application has its own counter. There are 20 counters available for MEAP applications on the imageRUNNER ADVANCE C2200 Series machines. However, one of these 20 counters is used for Universal Send.

  • Page 70: Suggested End-User Customer Service Offerings

    Ninety (90) days after delivery to the original purchaser or 30,000 prints/copies, or a combination of both, whichever comes first. This limited warranty covers the compatible Canon brand product accessories. For detailed warranty information, please refer to the imageRUNNER ADVANCE C2230/C2225 Series Limited Warranty located in the Appendix.

  • Page 71: Flat-Rate Program

    Parts that are listed on the Canon USA Repairable Parts List should be sent to an APRF (Authorized Parts Repair Facility) to be repaired at no charge.
  • Page 72 ADVANCE C2200 Series Service Guide Additional information on the Flat-Rate Program is located on the Canon USA’s e-Support Web site at http://www.support.cusa.canon.com, as shown in Figure 4 – Figure 4 e-Support: Flat-Rate Program imageRUNNER ADVANCE C2200 Series Service Guide...

  • Page 73: Warranty Parts For Repair

    Warranty Parts for Repair The APRFs (Authorized Parts Repair Facilities) are authorized by Canon USA to repair circuit boards for various Canon products. The APRF program is designed to help your dealership reduce service costs by having circuit boards repaired instead of purchasing brand new boards.
  • Page 74 ADVANCE C2200 Series Service Guide The Repairable Parts List index is in the Warranty section of the e-Support Center Web site at http://www.support.cusa.canon.com Select from the Repairable Parts List, as shown below, for the most current list. – Figure 5...
  • Page 75 All original defective parts with a dealer cost valued over $300.00, that are not specified on the Repairable Parts List, must be submitted to Canon Virginia, Inc. with a completed e-Tag warranty claim form, and a handwritten or computer-generated copy of the machine’s service history.

  • Page 76: E-Tag

    ADVANCE C2200 Series Service Guide e-Tag e-Tag is an electronic limited warranty claim form that is completed online, printed out, and accompanied by the original defective part or defective drum that is being returned to the Warranty Control Section for warranty compensation.
  • Page 77 ADVANCE C2200 Series Service Guide To submit a new warranty claim, select the type of claim from the drop-down list, shown below, and complete the required sections of the e-Tag limited warranty claim form. – Figure 7 e-Support: e-Tag Claim Console A copy of the e-Tag warranty claim form and the machine’s service...

  • Page 78: Online Limited Warranty Credit Inquiry

    The Online Warranty Credit Inquiry enables your dealership to check, download, and print the details of your e-Tag and Flat-Rate Program credits on the CNA (Canon Network Access) Web site. a. e-Tag Inquiry To view your e-Tag warranty claim credits online, log on to the ISG Central Web site at http://www.isgcentral.cusa.canon.com, and...
  • Page 79 ADVANCE C2200 Series Service Guide On the CNA Web site, select “Warranty Credit Inquiry”, and then select “e-Tag Warranty Claims Reimbursement” to perform an e-Tag Warranty claims search, as shown in the following screen shots. – Figure 9 CNA: Warranty Credit Inquiry –...
  • Page 80 ADVANCE C2200 Series Service Guide b. Flat-Rate Inquiry To view your Flat-Rate warranty reimbursements online, log on to the ISG Central Web site at http://www.isgcentral.cusa.canon.com, and select “Canon Network Access (CNA)”, as shown below. – Figure 11 ISG Central...
  • Page 81 ADVANCE C2200 Series Service Guide On the CNA Web site, select “Warranty Credit Inquiry”, and then select “Flat-Rate Warranty Reimbursement” to perform a Flat-Rate Warranty claims search, as shown in the following screen shots. – Figure 12 CNA: Warranty Credit Inquiry Figure 13 –...

  • Page 82: Product Technical Support Offerings

    • Your support personnel should check technical documentation (User Manuals, Technical Publications, etc.) and the e-Support Web site (24 hours a day, 7 days a week) before calling Canon USA’s TSC (Technical Support Center), since your concern may have already been addressed and documented.

  • Page 83: Canon Usa Support Offerings

    • The Canon USA TSC is the central contact/escalation for the reporting of all known outstanding hardware and software issues to Canon USA’s engineering and software development groups. • The Canon USA TSC is available to all Authorized Dealers, Systems Engineers, and Technicians who have successfully completed the training program.
  • Page 84 ADVANCE C2200 Series Service Guide Table 26 – Canon USA Support Escalation Flow Chart Canon imageRUNNER ADVANCE C2200 Series End-User End-User Contacts Servicing Dealer Servicing Dealer Contacts Status Modify Canon USA TSC Canon USA Update Case Technical Support Center...

  • Page 85: Navi

    ADVANCE C2200 Series Service Guide NAVI NAVI is a computer-based application that is designed to function as both an information resource and diagnostic tool for Canon dealership technicians (equipped with a laptop) or dealer in-house help desk environments. Figure 14 – NAVI: Login Screen Figure 15 –...
  • Page 86 • Provides a link to Canon Technical Documentation, which is offered to dealers for sale on a CD-ROM. • Provides a link to Canon Service Tools, such as the SST (Service Support Tool) and PDL Downloader. • Enables you to access the machine’s Service Mode from a...
  • Page 87 NAVI to service, maintain, and troubleshoot Canon devices. Technicians taking the NAVI e-Learning course will also learn how to make NAVI an integral part of their tool kit.
  • Page 88 ADVANCE C2200 Series Service Guide ii. Get the NAVI Files There are two ways to get the files to start using NAVI: • Download the necessary files from the e-Support Web site free-of-charge. It is recommended to download these files via a high-speed Internet connection, as the files are large.

  • Page 89: Internet Support

    • Download firmware and software drivers • Track and modify logged cases • Review all open cases To access e-Support, you must first register for an e-Support ID Number. To register for an e-Support ID number, go to the Canon USA’s e-Support Center site at http://www.support.cusa.canon.com.
  • Page 90 ADVANCE C2200 Series Service Guide b. Canon USA’s ISG Central Web Site Complete Service Guide versions are available on the Canon USA’s ISG Central Web site (http://isgcentral.cusa.canon.com). Access is limited to an Authorized Dealer’s Management staff. Please contact your Dealer System Administrator to request access to the Systems and Technical Support section of ISG Central.
  • Page 91 ADVANCE C2200 Series Service Guide When an end-user logs on to the ISG Central Web site, he/she must select the “Systems and Technical Support” button to access the Service Guides area of the Web site, as shown below. Figure 20 – ISG Central: Systems and Technical Support Web Page Figure 21 –...

  • Page 92: Appendix

    ADVANCE C2200 Series Service Guide XII. Appendix A. Specifications Note: All specifications are for reference purposes only, and are subject to change without notice. Table 27 – imageRUNNER ADVANCE C2200 Series Main Unit Specifications Specifications Item imageRUNNER ADVANCE C2230 C2225...
  • Page 93 ADVANCE C2200 Series Service Guide Table 27 – imageRUNNER ADVANCE C2200 Series Main Unit Specifications Continued Specifications Item imageRUNNER ADVANCE C2230 C2225 Weight: 17 to 32 lb bond (64 to 120 g/m Type: Thin, Plain 1 (18 to 20 lb bond (65 to 80 g/m...
  • Page 94 ADVANCE C2200 Series Service Guide Table 27 – imageRUNNER ADVANCE C2200 Series Main Unit Specifications Continued Specifications Item imageRUNNER ADVANCE C2230 C2225 Power Requirements 120 to 127 V AC, 60 Hz, 7.5 A Plug NEMA 5-15 Maximum Approximately 1.5 kW Power In the Sleep Mode Approximately 0.8 W...
  • Page 95 ADVANCE C2200 Series Service Guide Table 30 – Envelope Feeder Attachment-D1 (Optional) Specifications Item Specifications Acceptable Envelopes COM10 No. 10, Monarch, DL, and ISO-C5 Capacity 50 envelopes (or stacked to a height of 1 1/4” (30 mm)) COM10 No. 10:...
  • Page 96 ADVANCE C2200 Series Service Guide Table 31 – Staple Finisher-M1 (Optional) Specifications Continued Item Specifications No Finishing Modes, Collate, Group Mode Set LTR, EXEC, STMTR: 1,700 sheets (or 9 5/8” (243 mm) in height) 12” x 18”, 11” x 17”, LGL, LTRR: 650 sheets (or 3 3/4”...
  • Page 97 ADVANCE C2200 Series Service Guide Table 32 – Booklet Finisher-M1 (Optional) Specifications Item Specifications Size: 12 5/8” x 17 11/16”, 12” x 18”, 11” x 17”, LGL, LTR, LTRR, STMT, STMTR, EXEC, Custom Size (3 7/8” x 5 1/2”, to 12 5/8” x 18” (99 mm x 139.7 mm to 320 mm x 457.2 mm)), and Envelopes...
  • Page 98 ADVANCE C2200 Series Service Guide Table 32 – Booklet Finisher-M1 (Optional) Specifications Continued Item Specifications Corner Staple and Double Staple Modes: LTR and EXEC: 50 sheets (17 to 21 lb bond (64 to 82 g/m 30 sheets (22 to 28 lb bond (83 to 105 g/m...
  • Page 99 ADVANCE C2200 Series Service Guide Table 33 – Inner Finisher-F1 (Optional) Specifications Continued Item Specifications No Finishing Modes, Collate, Group Mode Set LTR, EXEC, STMT, STMTR: 750 sheets (or 3 3/4” (94 mm) in height) 12” x 18”, 12 5/8” x 17 11/16”, 11” x 17”, LGL, LTRR: 500 sheets (or 2 1/2”...
  • Page 100 ADVANCE C2200 Series Service Guide Table 34 – Inner Finisher Additional Tray-A1 (Optional) Specifications Item Specifications Size: 12 5/8” x 17 11/16”, 12” x 18”, 11” x 17”, LGL, LTR, LTRR, STMT, STMTR, EXEC, Custom Size (3 7/8” x 5 1/2”, to 12 5/8” x 18” (99 mm x 139.7 mm to 320 mm x 457.2 mm)), and Envelopes...
  • Page 101 ADVANCE C2200 Series Service Guide Table 35 – Inner 2Way Tray-F1 (Optional) Specifications Item Specifications Size: 12 5/8” x 17 11/16”, 12” x 18”, 11” x 17”, LGL, LTR, LTRR, STMT, STMTR, EXEC, Custom Size (3 7/8” x 5 1/2”, to 12 5/8” x 18” (99 mm x 139.7 mm to 320 mm x 457.2 mm)), and Envelopes...
  • Page 102 ADVANCE C2200 Series Service Guide Table 36 – Copy Tray-J1 (Optional) Specifications Item Specifications Size: 11” x 17”, LGL, LTR, LTRR, STMTR, EXEC Weight: 17 lb bond to 32 lb cover (64 to 120 g/m Paper Size/Weight/Type Type: Thin, Plain 1 (17 to 20 lb bond (64 to 80 g/m...
  • Page 103 ADVANCE C2200 Series Service Guide Table 38 – Super G3 FAX Board-AH2 (Optional) Specifications These specifications are the same even when the Super G3 2 Line Fax Board is installed. Item Specifications Telephone Line Used Public Switched Telephone Network...
  • Page 104 ADVANCE C2200 Series Service Guide Table 39 – Send Function: Scan Specifications Item Specifications Communication Protocol FTP (TCP/IP), SMB (TCP/IP), WebDAV Data Format TIFF, JPEG, PDF, XPS, OOXML (PowerPoint) 100 x100 dpi, 150 x 150 dpi, 200 x 100 dpi, 200 x 200 dpi, 200 x 400 dpi,...
  • Page 105 ADVANCE C2200 Series Service Guide Table 41 – Connectivity and Software Specifications Item Specifications Network Interface 1,000Base-T, 100Base-TX, 10Base-T (RJ-45) Frame Type Ethernet II TCP/IP Print Applications LPD, Raw, IPP, IPPS, FTP, WSD, SMB Frame Type Ethernet II, Ethernet 802.2, Ethernet 802.3, Ethernet SNAP, Auto Detect...

  • Page 106: Warranty

    ADVANCE C2200 Series Service Guide B. Warranty Main Unit Limited Warranty imageRUNNER ADVANCE C2200 Series Service Guide March 2013 Revision 1 Page 99...

  • Page 107: Drum Unit Limited Warranty

    ADVANCE C2200 Series Service Guide GPR-36 Drum Unit Limited Warranty imageRUNNER ADVANCE C2200 Series Service Guide March 2013 Revision 1 Page 100...

  • Page 108: List Of Tables

    Table 25 – Monthly Copy/Print Volume ..................63 Table 26 – Canon USA Support Escalation Flow Chart ............77 Table 27 – imageRUNNER ADVANCE C2200 Series Main Unit Specifications ....... 85 Table 28 – Feeder (DADF-AJ1) ....................87 Table 29 – Cassette Feeding Unit-AF1 (Optional) Specifications ..........87 Table 30 –...

  • Page 109: List Of Figures

    ADVANCE C2200 Series Service Guide D. List of Figures Figure 1 – Learning Path for Technicians .................. 37 Figure 2 – License Management System ................... 50 Figure 3 – Content Delivery System Web Site ................51 Figure 4 – e-Support: Flat-Rate Program ................... 65 Figure 5 –...

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