Xerox WorkCentre 5790 Series Service Manual page 604

20-710B, 20-711B Image Overwrite Error RAP (W/TAG X-001)
Initial Actions
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 14. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
• Make sure that the correct RAP is used. To identify the correct RAP to use, go to the
710, 20-711 Image Overwrite Error Entry RAP.
• Make a backup of the phone book and the customer settings, using the NVM save and
restore tool on the PWS. Refer to Portable Work Station and Tools,
Procedure
Switch off the machine, then switch on the machine,
Y N
Perform SCP 6 Final Actions.
Clear the fax card NVM. Go to dC132, NVM Initialization. Select Embedded Fax NVM initialisa-
tion. Perform the routine, Reformat. The fault still occurs.
Y N
Perform SCP 6 Final Actions.
Perform an Altboot, GP 4. The fault still occurs.
Y N
Perform SCP 6 Final Actions.
Install new components as necessary:
• Hard disk drive, PL 3.22 Item 2.
• Embedded fax PWB, PL 20.10 Item
• Single board controller PWB, PL 3.24 Item
Status Indicator RAPs
20-710B, 20-711B, 20A
WARNING
GP 5.
GP 14. The fault still occurs.
4.
3.
20A Fax Entry RAP
Use this RAP to isolate components which contribute to Fax communications failure.
Initial Actions
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to
20-
death or injury. Moving parts can cause injury.
• Check that the telephone line cables are properly connected. Fax line 1 from the tele-
phone line outlet connects to line 1 socket on the machine. If fitted, fax line 2 from the
telephone line outlet connects to line 2 socket on the machine,
• Use a hand set to dial remote number and listen to dial type, (tone / pulse)
• (W/O TAG X-001 machines only) Perform
• Check the ground connection on the embedded fax PWB. Go to the
tion RAP and refer to figure 16 and figure 17.
• Check the Fault History. If the fault codes are
then go to the appropriate RAP.
• Check the Fax setup for any active feature that would inhibit the sending of a fax, such as:
Delayed start time, Local name and ID are set, Dialing type or junk fax prevention.
Enter Tools / Fax Setup and check the following:
– Country setting
– Line Selection
– Line Configuration
– Dial type setting, tone / pulse.
• Enter dC109 Embedded Fax Protocol Report and check for error codes.
• Enter Tools / Fax Setups / Fax Reports. Print a Activity Report and check for error codes.
Procedure
The Fax tab is available
Y N
Go to the 20F Fax Tab Not Available RAP.
The machine will send a fax to all machines.
Y N
The machine will send a fax to some machines.
Y N
Go to the 20B Unable To Send A Fax RAP.
Go to the 20C Unable To Send A Fax To Some Machines RAP.
The machine will receive a fax from the remote machine.
Y N
Go to 20D Unable To Receive A Fax RAP.
The fax prints out.
Y N
Go to the 20E Fax Will Not Print RAP.
A
May 2013
2-572
WARNING
GP 14. Disconnect the power cord. Electricity can cause
Figure
20H Embedded Fax PWB Voltage Checkout.
20-331, 20-339, 20-341
Xerox® WorkCentre® 5790 Family
1.
01A Ground Distribu-
or 20-332, 20-340,