HPE 3PAR StoreServ Software User's Manual
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HPE 3PAR StoreServ Software User's Manual

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HPE 3PAR Service Processor Software
4.x User Guide
Abstract
This user guide is intended for system and storage administrators who use Service Processor
and HPE 3PAR StoreServ Storage systems.
Part Number: QL226-10540
Published: October 2018
Edition: 1

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Summary of Contents for HPE 3PAR StoreServ

  • Page 1 HPE 3PAR Service Processor Software 4.x User Guide Abstract This user guide is intended for system and storage administrators who use Service Processor and HPE 3PAR StoreServ Storage systems. Part Number: QL226-10540 Published: October 2018 Edition: 1...
  • Page 2 © Copyright 2015, 2018 Hewlett Packard Enterprise Development LP Notices The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 3: Table Of Contents

    Contents Introduction..................... 6 Supported Service Processors..................... 6 HPE ProLiant DL120 Service Processor................6 DL120 port configuration..................6 HPE ProLiant DL360 Gen10 Service Processor..............7 DL360 port configuration..................7 Overview....................9 Customer Responsibilities......................9 Service Processor Connectivity Overview..................9 Secure Network Mode Overview....................10 SP Mode Overview........................11...
  • Page 4 Disabling Permissive Mode....................28 Changing the Public Network Interface Parameters..............28 Changing the SP Default Route..................28 Changing the SP IP Address................... 29 Changing the SP Netmask....................30 Changing the SP Default Gateway.................. 30 Changing Transfer Media Settings....................31 Changing the Transfer Media...................31 Changing the Remote Operations Transfer Media............32 StoreServ Configuration Management..........33 Modify StoreServ Configuration Parameters................
  • Page 5 Audit and Logging Information................64 SPLOR........................65 Websites....................68 Support and other resources...............69 Accessing Hewlett Packard Enterprise Support................. 69 Accessing updates........................69 Customer self repair........................70 Remote support.......................... 70 Warranty information........................70 Regulatory information........................71 Documentation feedback......................71 HPE 3PAR Service Processor weekly file retrieval process..... 72...

  • Page 6: Introduction

    This guide describes how to administer the HPE 3PAR Service Processor (SP) 4.4.0 that accompanies the HPE 3PAR StoreServ Storage system. The SP offers two user interfaces that enable you to perform various administrative and diagnostic tasks in support of both the 3PAR storage system and the SP. This guide explains the functions performed by the SP, shows you how to access both of its user interfaces, and demonstrates how to perform administrative and diagnostic tasks using those interfaces.

  • Page 7: Hpe Proliant Dl360 Gen10 Service Processor

    Processor. DL360 port configuration The HPE ProLiant DL360 has a separate iLO Management port on the rear side and iLO Service Port on the front side. Alternatively, NIC connectors 1 and 2 are the Ethernet ports and can be used as Management port and Service port respectively .
  • Page 8 5. USB 3.0 port 6. iLO Service Port 7. SAS/SATA drive bays The front side illustration shown above is for 8 LLF drive configuration and the location of Service Port may vary depending on the configuration of the HPE DL360 Gen10 system. Introduction...

  • Page 9: Overview

    The data collected by the SP is used to maintain, troubleshoot, and upgrade the SP and the 3PAR StoreServ Storage system. Only one storage system can be attached to an SP. Depending on the SP’s connection mode, the SP communicates either with an HPE 3PAR Connection Portal or with the HPE 3PAR Collector Server.

  • Page 10: Secure Network Mode Overview

    Service Processor Onsite Customer Care (SPOCC), and access to resources such as the Hewlett Packard Enterprise Support Center (HSC) through SPOCC. Rather than using a connection portal to connect to HPE 3PAR Central, an SP in Secure Network mode requires the following for connection: •...

  • Page 11: Sp Mode Overview

    Collector Server Host running HPE 3PAR Policy Server Figure 1: SP-to-HPE 3PAR Central Relationship in Secure Network Mode • For information about SPOCC, see SPOCC Overview on page 12. • For information about SPMAINT, see SPMAINT Overview on page 13.

  • Page 12: Spocc Overview

    There are many tasks that can be performed using either the SPOCC interface or the SPMAINT interface. The SPOCC interface is the primary user interface available for the support of both the storage system and its SP. For more information about SPOCC, see the HPE 3PAR Service Processor Onsite Customer Care (SPOCC) User Guide.

  • Page 13: Spmaint Overview

    Setup and administration of local notification (for more information, see Local Notification Service on page 45) • Communications with 3PAR Central or a local service provider (for more information, see HPE 3PAR Communication Settings on page 57) CAUTION: Many of the features and functions that are available through SPMAINT can adversely affect a running system.

  • Page 14: Accessing Spmaint

    ◦ 12-character SP ID--- – The literal “SP000” string (5 characters) + the 3PAR StoreServ 7000 7-digit 3PAR serial number that is located on a label affixed to the node enclosure (DCN1). The label is on a tab on the back right of the enclosure near Power Cooling Module1 (PCM 1, the PCM on the right).

  • Page 15: Policy Server Overview

    3PAR StoreServ 7000 3PAR serial number is 1601234, the Service Processor ID will be SP0001601234. – The literal “SP” string (2 characters) + the Hewlett Packard Enterprise 10-character alphanumeric StoreServ serial number. For example, if the StoreServ serial number is HP10SN1234, the Service Processor ID will be SPHP10SN1234.

  • Page 16: Default Cli User Accounts

    Hewlett Packard Enterprise or authorized service personnel during maintenance activities (and changed again afterwards). Default CLI User Accounts During the 3PAR storage system’s Out of the Box (OOTB) operation, the following HPE 3PAR CLI user accounts are created: •...

  • Page 17: Sp Control/Status Functions

    The following sections describe various control functions and status checks that you can perform using the SPMAINT interface. NOTE: Enhanced security features on the 3PAR StoreServ storage and the 3PAR Service Processor prevent support for network address translation (NAT) between the SP and the 3PAR array. NOTE: The 20 , 21 , and 22 menu options on the 1–SP Control/Status menu cause a return to the SPMAINT...

  • Page 18: Resetting The Quiesce State In The Transfer Process

    Procedure 1. On the SPOCC home page, in the left navigation pane, click SPmaint. 2. Click SP Control/Status. 3. Click Mount a CDROM or Unmount a CDROM. To mount physical media using SPMAINT: 1. Insert a CD into the CD-ROM of the SP. 2.

  • Page 19: Managing Date And Time Settings

    Procedure 1. On the SPOCC home page, in the left navigation pane, click SPmaint. 2. Click SP Control/Status. 3. Click SP Log Transfer Trigger, then click OK when prompted. To force a transfer trigger using SPMAINT: 1. From the SPMAINT main menu, enter 1 for SP Control/Status, then press ENTER. 2.

  • Page 20: Changing The Date In Spmaint

    1. From the SPMAINT main menu, enter 1 for SP Control/Status, then press ENTER. 2. Enter 11 for SP Date/Time/Geographical Location maintenance, then press ENTER. The following subsections describe how to perform the tasks that are related to each of the functions that are available through the SP System Date/Time/Geographical Location submenu in SPMAINT.

  • Page 21: Displaying The Ntp Configuration Using Spmaint

    The SP serves the NTP for any attached systems. This can be a closed time domain (SP and systems), or the NTP can be a client of any number of customer NTP servers. To access the NTP Configuration submenu in SPOCC: Procedure 1.

  • Page 22: Defining The Sp Process Control Parameters

    You can access the control parameters through SPOCC or SPMAINT. CAUTION: Hewlett Packard Enterprise recommends that you do not change the default process control parameters unless advised to do so by an HPE Technical Services support technician. To access the SP Process Control Parameters submenu using SPOCC: Procedure 1.

  • Page 23: Editing File Transfer Processes Using Spmaint

    Control parameter name Description Max Files in Group Maximum number of files that can be grouped together for transfer. Scrub Weekly Files (replaced with Enable Scrubber Perform a weekly file scrub. option starting SP-4.4.0 MU4) Enable scrubber (replaces Scrub weekly files Perform real time scrubbing of files.
  • Page 24 Table 1: SP Process Control Parameters Default Value Notes False Use Last In First Out (LIFO) when selecting the next file to transfer. Perform a transfer when this number of files are queued. Perform a transfer at least as frequently as this number of days.

  • Page 25: Running A Splor Or An Msplor

    4. Enter a new value for the parameter, then press ENTER. 5. You are prompted to enter additional parameter IDs. 6. When you are finished editing parameters, enter 0, then press ENTER. 7. When prompted, enter y, then press ENTER to save and activate your changes. Saving and activating your changes automatically returns you to the SP Control submenu.
  • Page 26 1. From the SPMAINT main menu, enter 1 for SP Control/Status, then press ENTER. 2. Enter 21 for Run SP Check health, then press ENTER. The results are displayed. 3. Press ENTER to continue. SP Control/Status Functions...

  • Page 27: Network Configuration

    Network Configuration NOTE: The SP and StoreServ must be on the same subnet during setup and installation. The SP has an algorithm that uses the StoreServ serial number to initiate communication using a link local address before the StoreServ is assigned an IP address. This is how the SP discovers the StoreServ, connects, and performs setup.

  • Page 28: Disabling Permissive Mode

    To access the SP Control firewall submenu in SPMAINT, select the following menu options from the SPMAINT main menu: 1. Enter 2 for Network Configuration, then press ENTER. 2. Enter 3 for Firewall Manipulation, then press ENTER. 3. Enter 1 for Display Firewall Status, then press ENTER. Disabling Permissive Mode By default, Permissive mode is enabled for the firewall.

  • Page 29: Changing The Sp Ip Address

    world. Typically, the same host is designated as the gateway (for more information, see Changing the SP Default Gateway on page 30). NOTE: The SP default route is not intended to be used as an alternate or backup route. Alternate and backup routes are not configured on the SP.

  • Page 30: Changing The Sp Netmask

    Changing the SP Netmask To change the SP netmask using SPOCC: Procedure 1. On the SPOCC home page, in the left navigation pane, click SPmaint. 2. Click Network Configuration. 3. Click Change Public Network Interface Parameters. 4. Enter a new netmask in the Netmask field, then click Save and Activate. To change the SP netmask using SPMAINT, enter the following menu options from the SPMAINT main menu: 1.

  • Page 31: Changing Transfer Media Settings

    Changing Transfer Media Settings Use the SP Transfer Media submenu to alter the settings for the media the SP uses when communicating with its associated connection portal. NOTE: You cannot change the transfer media settings in Secure Network Mode. This includes all A-class systems.

  • Page 32: Changing The Remote Operations Transfer Media

    3. Make any additional changes to the SP phone number and dial-in prefix as necessary. 4. When finished, enter A, then press ENTER to quit, save, and activate the new transfer media settings. Changing the Remote Operations Transfer Media Use this option to alter the media the SP uses when conducting problem-solving activities and diagnostics performed from a remote location.

  • Page 33: Storeserv Configuration Management

    Exit without saving changes Save changes then exit Maintenance Mode Overview The Maintenance Mode setting is used to control communication between the 3PAR StoreServ and 3PAR Support. It is set automatically during 3PAR OS update and when performing CLI functions. •...

  • Page 34: Add Vcenter To The Storeserv

    Storage system policy server cannot be removed from the configuration. To remove the Policy server, you must remove the vCenters first. NOTE: HPE recommends that VSP is allocated with 4 GB of Memory and four CPU cores before adding vCenter to the storage system attached to the VSP.

  • Page 35: Add Vcenter To The New Storeserv

    NOTE: With IE version 11.0.9600.19129, when you try to add vCenter to the SP through SPOCC; system is unresponsive and vCenter is not added to the SP. Update the IE to11.2248.14393.0. and try adding vCenter again or use Firefox to add vCenter to the SP. Using SPOCC, you can add a StoreServ Storage system to SP and add vCenter to the existing Storage system or newly added Storage System.
  • Page 36 6. Optional: To add vCenter, Click Add vCenter. a. Enter the vCenter name, vCenter hostname or IP address, port number, and user credentials for specified vCenter. NOTE: The vCenter name can be up to 32 characters and can contain only alphabets (A-Z, a-z), numbers (0-9), and special characters underscore (_) and hyphen (-).
  • Page 37 c. After you add the vCenter, options specific to that vCenter are displayed: • Info—When you click this option, a screen appears that provides configuration information for the vCenter. • Modify—When you click this option, a screen appears with fields that you can modify as needed to change the configuration information.
  • Page 38 It also provides status of the vCenter as connected or inactive. If it is inactive, click the link to get more details about the inactive state. The connection status of vCenter is checked every 30 minutes. If any vCenter goes in inactive state, a notification email is sent to appropriate user.

  • Page 39: Add Vcenter To The Existing Storeserv

    8. After you add the storage system, options specific to the storage system are displayed: • Info—When you click this option, a screen appears that provides configuration information for the storage system. • Modify—When you click this option, a screen appears with fields that you can modify as needed to change the configuration information.
  • Page 40 5. Enter the vCenter name, vCenter hostname or IP address, port number, and user credentials for specified vCenter. NOTE: The vCenter name can be up to 32 characters and can contain only alphabets (A-Z, a-z), numbers (0-9), and special characters underscore (_) and hyphen (-). vCenter name cannot have any other special characters.
  • Page 41 7. After you add the vCenter, options specific to that vCenter are displayed: • Info—When you click this option, a screen appears that provides configuration information for the vCenter. • Modify—When you click this option, a screen appears with fields that you can modify as needed to change the configuration information.
  • Page 42 It also provides status of the vCenter as connected or inactive. If it is inactive, click the link to get more details about the inactive state. The connection status of vCenter is checked every 30 minutes. If any vCenter goes in inactive state, a notification email is sent to appropriate user.

  • Page 43: Storeserv Product Maintenance

    3. Enter the number of the storage system whose certificate you want to view. The certificate is displayed as in the following example. Available for 3parcust users only if they are running the 3PAR StoreServ 7000, 8000, or 20000 Storage systems.
  • Page 44 certificate-fingerprint (SHA-1): C2EBAA85057F53CA16CDED2CC3557B4DFADD65C6 Certificate: Data: Version: 1 (0x0) Serial Number: 0 (0x0) Signature Algorithm: sha1WithRSAEncryption Issuer: CN=HP 3PAR InServ V400 1400383 Validity Not Before: Nov 6 00:32:11 2014 GMT Not After : Nov 4 00:32:11 2024 GMT Subject: CN=HP 3PAR InServ V400 1400383 Subject Public Key Info: Public Key Algorithm: rsaEncryption RSA Public Key: (2048 bit)

  • Page 45: Local Notification Service

    Standard notification messages—A standard notification is a text-based email message that alerts you to an important event or alert generated by a storage system. For information about system alerts, go to the HPE Storage Information Library at http:// www.hpe.com/info/storage/docs and locate the HPE 3PAR Alerts Reference: Customer Edition in the Reference section.

  • Page 46: Configuring Local Notification Settings During Initial Setup

    Enter a mailhost domain name in the Mailhost Domain Name field. This is the domain name associated with the mailhost IP address (for example, HPE.com), not the fully-qualified mailhost name (for example, mailhost.hpe.com).

  • Page 47: Using Notification Maintenance Utilities

    NOTE: Email addresses can be updated or added by clicking the user name in the notification record or by clicking the User Profiles button. Using Notification Maintenance Utilities After the local configuration has been enabled, any authorized user can edit or add configuration information using the Notification Maintenance Utilities menu available on the Service Processor Workbench menu.

  • Page 48: Editing The Product Table

    Editing the Product Table The Product table is a list of installed storage systems where the SP resides. During installation activities, new storage systems and other equipment are automatically added to this table. However, they are not deleted automatically as part of a deinstallation process. Therefore, it is necessary to update this table after deinstalling a storage system or SP.

  • Page 49: Deleting A Product

    Deleting a Product It is necessary to manually delete an item from the Product table after deinstalling a storage system or CAUTION: Deleting a product record deletes all user notifications currently set for that system. To manually delete an item from the Product table: Procedure 1.

  • Page 50: Editing Predefined Symptoms

    Editing Predefined Symptoms To edit the list of predefined symptoms available for use in creating a symptom notification record: Procedure 1. In the left navigation pane of the SPOCC menu, click Setup. 2. Under Notification Maintenance Utilities, click the Predefine Symptoms option. The Predefine Symptoms screen appears.

  • Page 51: Using Prime Shift Patterns

    Procedure 1. In the left navigation pane of the SPOCC menu, click Setup. 2. Under Notification Maintenance Utilities, click the Edit Default Shift and Shift Exceptions option. The Default Prime Shift Patterns for Local Notification screen appears. 3. On the Default Prime Shift Patterns for Local Notification screen, click the Edit icon for the global default shift pattern.

  • Page 52: Editing Default Shift Exceptions

    The Add Default Shift Exception screen appears. 4. On the Add Default Shift Exception screen: a. In the Description field, enter a description for this override or exception. b. On the Override Action list, choose the On prime shift option to add days that are not usually your prime shift (for example, for days when you are on call), or choose the Off prime shift option to denote days that are usually your prime shift (for example, for company holidays that would normally be part of the work week).

  • Page 53: Managing Notification Records And User Profiles

    Procedure 1. In the left navigation pane of the SPOCC menu, click Setup. 2. Under Notification Maintenance Utilities, click the RAP forwarding link to toggle between enabled and disabled states. The Status field to the right of the link displays the new state (Enabled or Disabled).

  • Page 54: Managing Local Notification Records

    a. Click to select or deselect days from the calendar week. The calendar week begins with Monday and ends with Sunday. b. On the Start Time list, click to select a start time for the workdays selected on the calendar week. c.

  • Page 55: Editing A Notification Record

    a. Chose either a site name from the Site list or a storage system serial number from the Product list. You cannot choose both. b. Enter a starting date for the notification record in the Starting Date field and an ending date for the notification record in the Ending Date field.
  • Page 56 Procedure 1. Log in to SPOCC. 2. In the left navigation pane of the SPOCC menu, click Setup. 3. Under Notification Maintenance Utilities, click Disable Local Notification Access. Local notification access is disabled. Local Notification Service...

  • Page 57: Hpe 3Par Communication Settings

    Starting with SP 4.2.0, when SP setup and connection to HPE HQ are successfully completed, the SP is configured to accept automatic software downloads from HQ. Downloaded software will not be installed but will be available on the SP or 3PAR StoreServ Storage system for later installation. Users can disable automatic software downloads, as described below.

  • Page 58: Changing The Cca Setting

    If the SP is running in SSA mode, you also have the option to enter 4 for Enable automatic software downloads from HQ or Disable automatic software downloads from HQ. 5. Enter s, then press ENTER to save and apply the new setting. HPE 3PAR Communication Settings...

  • Page 59: Using The File Transfer Monitor

    3PAR HQ in the event that maintenance support is required. These log files are located on the SP in the /sp/prod/data/files/weekly/ location. You can email the zipped files to mailto:spweekly@hpe.com or use a file transfer protocol (FTP) site to transfer the files. To send files to 3PAR HQ using FTP: 1.

  • Page 60: Virtual Service Processor

    You can deploy the VSP on VMware by importing an OVF file or import into Hyper-V using a script. The following sections describe each procedure. The Virtual Service Processor is only supported with the 3PAR StoreServ 7000 and 8000 Storage systems. The 3PAR StoreServ 10000 and 20000 can only be managed with a physical service processor. CAUTION: •...

  • Page 61: Importing The Virtual Sp Into Hyper-V

    8. On the Disk Format screen, click to select the type of provisioning you want (thin provisioning is the default), then click Next. 9. On the Ready to Complete screen, make sure that the Power on after deployment check box is selected, then click Finish.

  • Page 62: Take A Snapshot Using Hyper-V

    3. To capture the virtual SP’s memory, click to select the Snapshot the virtual machine’s memory check box. 4. To pause running processes on the virtual SP so that file system contents are in a known consistent state when the snapshot is taken, click to select the Quiesce guest file system check box. Make sure that the virtual SP is powered on, then click OK.

  • Page 63: Restoring A Checkpoint Using Hyper-V

    Procedure 1. In the Server Manager application, click Roles, click Hyper-V, then click Hyper-V Manager. Expand the Virtual Machines list. 2. Right-click the snapshot that you want to use. The following message appears: Are you sure you want to apply the selected snapshot? The virtual machine’s current state will be lost.

  • Page 64: Troubleshooting

    Troubleshooting Overview of Troubleshooting Guidelines and Tools Troubleshooting Guidelines Cause General troubleshooting guidelines are as follows: • Identify the problem or problems. • Assess the situation. • Determine the criticality of the problem. If more than one problem exists, determine which problem is the most significant in terms of impact .

  • Page 65: Splor

    The actual commands that were executed can be found in other logs that are available to 3PAR Support personnel. 3PAR SP command logging includes the following: • Commands that were executed using SPMAINT are logged in SPMNTLOG, which is available as a unique file in STaTS, as a log file in SPLOR, and in the files folder on the SP.
  • Page 66 File name Description etc_network_ifcfg-eth0 Eth0 network configuration information (SP Public network interface) etc_nsswitch.conf Name service switch configuration file etc_ntp.conf Network Time Protocol (NTP) configuration file etc_sp_fw SP Firewall configuration file etc_syslog_conf Syslog configuration file etc_xinetd_rsync rsync service configuration etc_xinetd_tftp tftp service configuration filter Event filter file used by the spevent process to control collection of storage system event files...
  • Page 67 File name Description sp_var_install_filelist Internal files used during upgrades and installations spconfig.100404.042520 SP configuration file (useful if an SP needs to be rebuilt) spinHistory Software installation history log file splor Report generated from "splor" file execution spmntlog SP maintenance log spmntlog.xfer SP maintenance log regarding transfers Process activity statistics...

  • Page 68: Websites

    Websites General websites Hewlett Packard Enterprise Information Library www.hpe.com/info/EIL Single Point of Connectivity Knowledge (SPOCK) Storage compatibility matrix www.hpe.com/storage/spock Storage white papers and analyst reports www.hpe.com/storage/whitepapers For additional websites, see Support and other resources. Websites...

  • Page 69: Support And Other Resources

    Support and other resources Accessing Hewlett Packard Enterprise Support • For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website: http://www.hpe.com/assistance • To access documentation and support services, go to the Hewlett Packard Enterprise Support Center website: http://www.hpe.com/support/hpesc Information to collect •...

  • Page 70: Customer Self Repair

    IMPORTANT: Access to some updates might require product entitlement when accessed through the Hewlett Packard Enterprise Support Center. You must have an HPE Passport set up with relevant entitlements. Customer self repair Hewlett Packard Enterprise customer self repair (CSR) programs allow you to repair your product. If a CSR part needs to be replaced, it will be shipped directly to you so that you can install it at your convenience.

  • Page 71: Regulatory Information

    Documentation Feedback (docsfeedback@hpe.com). When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document. For online help content, include the product name, product version, help edition, and publication date located on the legal notices page.

  • Page 72: Hpe 3Par Service Processor Weekly File Retrieval Process

    SP. Once a week, the SP compresses and zips these files into a single weekly file. This weekly file can be retrieved from the SP and transmitted to HPE through email or FTP.
  • Page 73 4. To transfer the file using command line, enter put and file name. 5. To exit the FTP process using command line, enter quit. The file is automatically processed and manually reviewed by HPE 3PAR Support. In addition to the SP's regularly scheduled weekly file retrieval process, the GetWeekly option is available.

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