HPE ProLiant Gen10 User Manual
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HPE ProLiant Gen10 User Manual

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See also: Troubleshooting Manual , User Manual
Intelligent Provisioning User Guide for
HPE ProLiant Gen10 Servers and HPE
Synergy
Abstract
This document details how to access and use the Intelligent Provisioning and SMB Setup
software, including tasks such as installing an OS, updating firmware, software, and drivers,
and performing some diagnostic tests. Intelligent Provisioning is included in the optimized
server support software from the Service Pack for ProLiant (SPP). This document is intended
for administrators experienced in using ProLiant Gen10 servers and HPE Synergy compute
modules.
Part Number: 881706-004a
Published: April 2019
Edition: 2

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Summary of Contents for HPE ProLiant Gen10

  • Page 1 Intelligent Provisioning is included in the optimized server support software from the Service Pack for ProLiant (SPP). This document is intended for administrators experienced in using ProLiant Gen10 servers and HPE Synergy compute modules. Part Number: 881706-004a...
  • Page 2 © Copyright 2017, 2019 Hewlett Packard Enterprise Development LP Notices The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 3: Table Of Contents

    Reinstalling from an ISO image................13 Reinstalling from an RPM package (Linux only)........... 13 Initial configuration in HPE SMB Setup..................14 Configuring a RAID with HPE SMB Setup overview............14 Creating an advanced RAID array manually............15 Using the HPE SMB Setup main menu..............16 About RAID arrays........................
  • Page 4 Impacts to the system after One-button secure erase completes......50 One-button secure erase FAQ................52 Using System Erase and Reset..................55 System Erase and Reset options................55 Creating a RAID configuration with HPE SSA................56 Using HPE Smart Storage Administrator (HPE SSA)............56 HPE SSA features....................56 Accessing HPE SSA....................56 Diagnostics/SmartSSD..................57...
  • Page 5 Troubleshooting general issues ....................60 iLO log on required during Intelligent Provisioning F10 boot........... 60 Intelligent Provisioning does not launch when F10 is pressed.........60 Intelligent Provisioning PXE flashing doesn't re-image Always On Intelligent Provisioning........................61 OS Host name field missing.....................61 Accessing version information in deployment settings.............62 A browser does not import a deployment profile correctly..........

  • Page 6: Introduction

    Intelligent Provisioning 3.30 and later includes HPE SMB Setup. When you launch F10 mode from the POST screen, you are prompted to select whether you want to enter the Intelligent Provisioning or HPE SMB Setup mode.

  • Page 7: Always On Intelligent Provisioning

    SUSE Linux Enterprise Server • VMware ESXi/vSphere Custom Image • ClearOS Not all versions of an OS are supported. For information about specific versions of a supported operating system, see the OS Support Matrix on the Hewlett Packard Enterprise website (http://www.hpe.com/ info/ossupport). Introduction...

  • Page 8: Navigating Intelligent Provisioning

    Returns you to the previous screen after validating and saving your choices. Continue Takes you forward to the next screen after validating and saving your choices. About HPE SMB Setup HPE SMB Setup is a simple, fast, and easy way to: Introduction...

  • Page 9: Software Installed With Intelligent Provisioning

    • Use Hardware Validation Tools. NOTE: HPE SMB Setup does not support installing a Red Hat or SUSE Linux operating system. Software installed with Intelligent Provisioning When a Windows system is installed using Intelligent Provisioning with Internet access, all the software applications are automatically downloaded and installed.

  • Page 10: Accessing Intelligent Provisioning

    Accessing Intelligent Provisioning Accessing Intelligent Provisioning from the iLO web interface Procedure 1. Open a browser and enter https://<iLO host name or IP address> to log in to the iLO web interface. 2. Enter a user account name and password, and click Log In. 3.

  • Page 11: F10 Mode Options

    F10 mode options When you launch F10 mode from the POST screen, you are prompted to use Intelligent Provisioning or HPE SMB Setup. Both Intelligent Provisioning and HPE SMB Setup offer tools to provision and maintain servers. Intelligent Provisioning HPE SMB Setup Provisioning multiple servers.

  • Page 12: Re-Enabling Intelligent Provisioning

    3. Select Enabled. Reinstalling Intelligent Provisioning NOTE: Changes to the HPE website and the firmware update process will cause firmware updates to time out for versions below 1.63 (for Gen8) and below 2.50 (for Gen9). The older web sites associated with hp.com have been retired and Intelligent Provisioning will be unable to find updates.

  • Page 13: Reinstalling From An Iso Image

    Reinstalling from an ISO image Procedure 1. Download the ISO image file for the latest Intelligent Provisioning recovery media by clicking Download from the Intelligent Provisioning website (http://www.hpe.com/info/ intelligentprovisioning). NOTE: The following servers and Intelligent Provisioning versions are supported: •...

  • Page 14: Initial Configuration In Hpe Smb Setup

    Initial configuration in HPE SMB Setup Configuring a RAID with HPE SMB Setup overview When you boot the server and enter F10 mode, HPE SMB Setup prompts you to select your RAID setup. Procedure 1. Power on the server, and then select F10 from the POST screen.

  • Page 15: Creating An Advanced Raid Array Manually

    • To go to the main menu, click Skip. HPE SMB Setup opens the Intelligent Storage Configuration screen or the HPE SMB Setup main screen. NOTE: HPE SMB Setup does not support using Intelligent Storage Configuration to configure RAID arrays on an HPE ProLiant Gen9 system or Gen10 Microservers with a Marvell RAID driver.

  • Page 16: Using The Hpe Smb Setup Main Menu

    Using the HPE SMB Setup main menu After the RAID configuration options, the HPE SMB Setup takes you to the main menu. On this screen, you can: • Configure BIOS/RBSU settings, for example: ◦ System Options ◦ Processor Options ◦...

  • Page 17: Raid 0

    If your server has between six and eight drives, the software creates one mirrored array (two drives) with RAID 1 and a data array using the remaining drives with RAID 5. HPE SMB Setup can automatically configure a RAID array if the drives are the same type, the same speed, and the same size.

  • Page 18: Raid 5

    When the array has more than two physical drives, drives are mirrored in pairs, and the fault-tolerance method is known as RAID 1+0 or RAID 10. If a physical drive fails, the remaining drive in the mirrored pair can still provide all the necessary data. Several drives in the array can fail without incurring data loss, as long as no two failed drives belong to the same mirrored pair.

  • Page 19: Dedicated Spare

    every physical drive within the logical drive. When a physical drive fails, data that was on the failed drive can be recovered from the remaining parity data and user data on the other drives in the array. The usable capacity is C x (n - 1) where C is the drive capacity with n drives in the array. A minimum of three drives is required.

  • Page 20: Configuring The Server And Installing An Operating System

    2. Selecting the OS on page 23 3. Reviewing your settings on page 24 More information Using the HPE SMB Setup main menu on page 16 Server support and special characters • ProLiant XL Servers do not support operating system installations with Intelligent Provisioning. These servers do support the maintenance features described in Performing maintenance on page 27, except deploying the operating systems installations.
  • Page 21 • If you want to use Legacy BIOS mode, use HPE SSA to create a logical drive to boot with less than 2.2 TB. To access HPE SSA, select RAID Configuration from the Intelligent Provisioning Perform Maintenance home screen.
  • Page 22 Media type Required information/action SMB/CIFS (Windows Share) Enter network connection information, including: • Server Name or IP Address—Server name or IP address of the server that hosts the OS contents. If a server name is specified, a DNS entry is also required. •...

  • Page 23: Selecting The Os

    NOTE: The Legacy BIOS boot order cannot be changed by pressing F10. If doing an assisted or a manual install in Legacy BIOS mode, you must ensure that: ◦ On Windows system: – Manual install: The system only boots to a DVD. –...

  • Page 24: Reviewing Your Settings

    Red Hat Enterprise Linux • ClearOS NOTE: Certain ProLiant servers require an HPE Customized image for a successful VMware ESXi installation. For more information or to download an image, see the Hewlett Packard Enterprise website at http://www.hpe.com/info/esxidownload. 2. Enter information into the following fields (automatically selected in manual installations): •...

  • Page 25: Checking Installation Parameters

    This is expected behavior. No action is required. Using the HPE SMB Setup main menu After the RAID configuration options, the HPE SMB Setup takes you to the main menu. On this screen, you can: •...

  • Page 26: Installing An Operating System With Hpe Smb Setup

    Installing an operating system with HPE SMB Setup HPE SMB Setup allows you to install the supported versions of Windows, ClearOS, and VMware. If you want to install a Linux operating system that is supported on your server, use Intelligent Provisioning to install the operating system.

  • Page 27: Updating Firmware

    Updating firmware • Using iLO Configuration Utility To perform these tasks on an HPE Synergy compute module, you must use HPE OneView. Updating firmware HPE servers and their installed hardware options are preloaded with the latest firmware. However, updated firmware might be available. You can use Intelligent Provisioning to find and deploy available updates.

  • Page 28: Determining The Installed Intelligent Provisioning Version

    Updates create versions that you can use to undo an update. • Rollback to previous NOTE: This feature allows you to return to a previous firmware version. You can choose specific firmware versions you can roll back. 5. Select the items to update, and then click Submit. 6.

  • Page 29: Downloading Active Health System Data

    1. Download an AHS Log from the server experiencing a support issue. See Downloading an Active Health System log. 2. Upload the AHS Log to the Active Health System Viewer at http://www.hpe.com/servers/AHSV. See Uploading an AHS log to AHSV. 3. Review the Fault Detection Analytics for any self-repair actions/recommendations. See the AHSV User Guide for more information.

  • Page 30: Uploading An Ahs Log To Ahsv

    Once the data has been downloaded, upload it to the Active Health System Viewer at http:// www.hpe.com/servers/AHSV. Uploading an AHS log to AHSV The maximum file size limit is 250 MB. For logs that are larger than 250 MB, contact the HPE Support Center for assistance. Perform this task in AHSV.

  • Page 31: Creating A Deployment Settings Package

    Procedure 1. On the Intelligent Provisioning home screen, click Perform Maintenance. 2. Select Deployment Settings from the maintenance options. When you open Deployment Settings, you can choose to manage an existing Deployment Settings profile or create a new one based on existing deployment settings. More information About Hardware Validation Tool on page 47 Creating a Deployment Settings package on page 31...

  • Page 32: Using Deployment Settings Package To Configure A Single Server

    • To leave the OS details as shown, click Done. • To add an operating system, click Edit. On the Operating System Installation screen, select an Install Source, complete the fields required on the resulting screens, and click Done. See Entering operating system information.

  • Page 33: Deployment Settings Package-Level Actions

    Save the deployment from the USB key to the local server. On the Select a Deployment screen, select the deployment from the list, and click Deploy. If the USB key and their stored deployments are not displayed, click Rescan. 2. As the deployment runs, a validation screen applies settings for the following elements: •...

  • Page 34: Deployment Settings Package Individual Settings

    Icon Description Click the Delete icon to delete the selected deployment. Click Download to download the performance package to a network share or a USB drive. Deployment Settings package individual settings After double-clicking a displayed Deployment Settings package, the Deployment Settings page is redisplayed, with setting categories listed on the left side of the page, and the Deployment Settings package you are modifying near the top of the page.

  • Page 35: Entering Rom Settings

    Procedure 1. Select an OS family. 2. Enter the OS media path, which can be a Windows share or an FTP site on the local network. Installation of Windows from an FTP site is not supported. a. For a Windows share location, enter the following network connection settings: •...

  • Page 36: Using The Bios Configuration (Rbsu) Utility

    The BIOS configuration page allows you to change some system configurations from Intelligent Provisioning. The options available differ based on the system components. For a description of RBSU options, see the UEFI System Utilities User Guide at https://www.hpe.com/info/uefi/docs. For example, you can update: •...

  • Page 37: About Ilo Configuration

    NOTE: Intelligent Provisioning does not support the HPE Smart Array P824i-p MR Gen10 controller. Procedure 1. Select BIOS configuration (RBSU) from the maintenance options. The BIOS configuration (RBSU) screen displays the following information: • ROM version • If a pending update follows valid RBSU dependency rules •...

  • Page 38: Running An Ilo Self-Test

    • Tests that failed are followed by a red "X". For more information about iLO self-tests and about how to interpret and troubleshoot the results, see the HPE iLO 5 User Guide. Management Settings Configuring Manager iLO Management Settings Procedure 1.

  • Page 39: Configuring Ilo Management Manager Network Service And Virtual Network Service Settings

    • Configuration Settings • Idle Connection Timeout Minutes • RIBCL Enabled • Persistent Mouse Keyboard Enabled • Required Login for iLO RBSU • Serial CLI Speed • Serial CLI status • Enabled Auth Required • VSP DI Logging Enabled • Web GUI Enabled •...

  • Page 40: Configuring Ilo Management Snmp Settings

    • Configuration Settings • Federation Enabled • Remote Syslog Enabled • Virtual Serial Port Log • Federation Supported • Remote Syslog Port • SNMP Trap Port • Serial of Lan Logging • XML Response Enabled • Port and Protocol Enabled for: ◦...

  • Page 41: Network Interfaces

    • Alerts Enabled • Alert Destination Contacts • Periodic HSA Trap Config • Location: Physical location of the server • Read Communities: You can set up to 3 read-only communities. • Role: Definition of the server role or function. • Role Detail: Describes the tasks the server might perform.

  • Page 42: Configuring Ilo Manager Shared Network Interface

    • Max IPv6 Static Addresses • Name Servers • Permanent MAC Address • Speed Mbps • UEFI Device Path • DHCPv4 ◦ Enabled ◦ Use DNS Servers ◦ Use Domain Name ◦ Use Gateway ◦ Use NTP Servers ◦ Use Static Routes •...
  • Page 43 • Auto Neg: Select this option and the NIC automatically configures speed and duplex. • FQDN • Frame Size • Full Duplex: Enable full duplex on the NIC. Auto Neg overrides this option. • Host Name: Provide the DNS Host name. •...

  • Page 44: User Accounts

    • NIC Enabled • Ping Gateway On Startup • NIC supports IPv6 • Supports Flexible LOM 3. Click Save Settings to save your changes. User Accounts Configuring iLO Account Services Procedure 1. From the main Intelligent Provisioning page, click Perform Maintenance > iLO Configuration > User Accounts >...

  • Page 45: Adding A User Account

    • Host BIOS Config Priv—Enables a user to configure the host BIOS settings by using the UEFI System Utilities. • Host Storage Config Priv—Enables a user to configure to host storage settings. • Remote Console Priv—Enables a user to remotely access the host system Remote Console, including video, keyboard, and mouse control.

  • Page 46: Creating A New Array Or Logical Drive

    • Create arrays • Create logical drives • Create logical devices ◦ Logical drives ◦ Physical drives ◦ Storage enclosures • Change configuration settings • View system messages Creating a new array or logical drive Procedure 1. Click + Create Array. 2.

  • Page 47: About Hardware Validation Tool

    ◦ Surface Scan Analysis Delay (Seconds) ◦ Current Parallel Surface Scan Count • Advanced ◦ RAID 6/60 Alternate Consistency Repair Policy ◦ Maximum Drive Request Queue Depth ◦ Monitor and Performance Analysis Delay (Seconds) ◦ HDD Flexible Latency Optimization ◦ Parity RAID Degraded Mode Performance Optimization ◦...

  • Page 48: Erasing Server Data

    • Survey: Displays an overview of the hardware in the system. • Test: Tests the hardware and displays the test results. • Export: Export test results. If there is no network connection, save the files to a USB key. • Compare: Compare the tests to previous test results.

  • Page 49: Using One-Button Secure Erase

    • Disable the following: ◦ Server Configuration Lock For instructions, see the UEFI System Utilities User Guide for HPE ProLiant Gen10 Servers and HPE Synergy . ◦ Smart Array Encryption For instructions, see the "Clearing the encryption configuration" section in the HPE Smart Array SR Secure Encryption Installation and User Guide.

  • Page 50: Impacts To The System After One-Button Secure Erase Completes

    This page is not accessible during an iLO reset. On c-Class and HPE Synergy servers, the iLO network settings might be reassigned after the process is complete, and the system might power on.
  • Page 51 • iLO Settings • Integrated Management Log • iLO Event Log • HPE Smart Array SR controllers and drives • HPE Smart Array MR controllers and connected connected on the internal ports. For example, storage 3I:1:1 • Drives connected to external ports on HPE •...

  • Page 52: One-Button Secure Erase Faq

    No. One-button secure erase skips a drive that does not support the purge function. Does One-button secure erase support Smart Array controllers? Only HPE Smart Array "SR" controllers are supported for One-button secure erase. Does Smart Array erase drives that do not support Purge? Smart Array can wipe drives (overwrite with a pattern) that do not support the purge operation.
  • Page 53 Table 1: How One-button secure erase affects supported drives Device Operation requested Result NVRAM 3-pass write: 0x5a, 0xa5, 0xff All battery backed iLO SRAM memory is overwritten. Embedded Flash (NAND) eMMC 5.1 (JEDEC 84-B51) All physical memory blocks are 'Secure Erase' command, with erased.
  • Page 54 Device Operation requested Result HPE Smart Array SR controllers Delete Logical drives + Clear • The security reset function Configuration Metadata + Factory removes the drive keys that Reset + Physical drive sanitize are stored on the ESKM for remote key management. All...

  • Page 55: Using System Erase And Reset

    All user content present in the NVM subsystem is erased. 1. These drives might be connected to the HPE Smart Array “SR” controllers or the Chipset SATA controller. 2. SAS drives connected only to the HPE Smart Array “SR” controllers are supported.

  • Page 56: Creating A Raid Configuration With Hpe Ssa

    Displays on-screen tips for individual steps of a configuration procedure. In HPE SSA, you can select a controller from the menu at the top left-hand side of the screen, or you can choose to configure or diagnose an available controller from the same menu.

  • Page 57: Diagnostics/Smartssd

    • Controller settings—Configures the supported controller settings. Depending on the controller, these can include setting the array accelerator cache ratio, transform and rebuild priorities, and surface scan delay. • Caching settings—Configures the supported caching settings which can help increase performance by taking advantage of cache memory.

  • Page 58: Using The Usb Key Utility

    Using the USB Key Utility The USB Key Utility is a Windows application that copies Intelligent Provisioning or SPP contents, and other CD or DVD images to a USB flash drive. After copying data to the USB flash drive, you can run Intelligent Provisioning or SPP from the USB flash drive instead of from a CD or DVD.
  • Page 59 TIP: If you do not see your drive key, click Rescan Target or insert a new one. CAUTION: All data on the target USB key will be deleted. f. Click Next on the warning message screen. The USB flash drive is formatted, and the source contents are copied to the USB flash drive. g.

  • Page 60: Troubleshooting

    There is an issue with the current Intelligent Provisioning files. Action 1. Download the Intelligent Provisioning ISO image and the USB Key Utility from hpe.com. See Using the USB Key Utility for more information. 2. Create a bootable USB key, and then copy the ISO image.

  • Page 61: Intelligent Provisioning Pxe Flashing Doesn't Re-Image Always On Intelligent Provisioning

    5. Remove the USB key. 6. Reboot the system and press F10 (IP Recovery) to verify IP Recovery launches properly. Solution 2 Cause The iLO is running in FIPS mode. Action 1. Enter the iLO configuration screen and turn off FIPS mode. 2.

  • Page 62: Accessing Version Information In Deployment Settings

    Action OS Host name has been replaced with the Computer name which performs the same function. Accessing version information in deployment settings Symptom Version information for the Deployment settings utility is blank. Cause Version information is no longer located in the Deployment settings utility. Action Click the System Information icon at the top of the screen for version information.

  • Page 63: Cannot Create A Custom Partition Size

    Cannot create a custom partition size Symptom When installing an OS, you cannot create a custom partition size. Action No action. Intelligent Provisioning does not support creating a custom partition size when installing the operating system. Intelligent Provisioning cannot launch One-Button secure erase Symptom You are unable to launch One-button secure erase from Intelligent Provisioning.

  • Page 64: One-Button Secure Erase Is Unsuccessful Or Reports Errors

    One-Button secure erase is unsuccessful or reports errors Symptom One-button secure erase reports errors for one or more components in the system, and does not successfully erase the system. Solution 1 Cause The drive doesn't support the secure erase method, or the drive failed to complete the erase. Action 1.

  • Page 65: One-Button Secure Erase Reports Errors, But No Specific Details

    • HPE Smart Array MR controllers and drives connected to these controllers are not supported. • SAS HBAs and connected drives are not supported. • Storage attached to iSCSI, FC/FCoE, USB, iLO Virtual Media, SD cards are not supported. NOTE: For more information, see the One-button secure erase prerequisites.

  • Page 66: Windows Does Not Install On Amd Servers

    Action Install Windows Essentials from an ISO source. Windows does not install on AMD servers Symptom Intelligent Provisioning does not install Windows on AMD servers as expected. Cause The BIOS setting IOMMU is activated. Action 1. From the Intelligent Provisioning main screen, select Perform Maintenance > BIOS/Platform Configuration >...

  • Page 67: Troubleshooting Vmware-Specific Issues

    Using the Assisted installation method for Red Hat OS installation with FTP source media might not work reliably. Action 1. Obtain the DUD from the HPE Support Center. 2. Install the OS outside of Intelligent Provisioning. Troubleshooting VMware-specific issues Server reboots during VMware Assisted installation...

  • Page 68: Websites

    Intelligent Provisioning http://www.hpe.com/servers/ intelligentprovisioning Intelligent Provisioning Information Library http://www.hpe.com/info/ intelligentprovisioning/docs Service Pack for ProLiant www.hpe.com/servers/spp Service Pack for ProLiant documentation www.hpe.com/info/spp/documentation Service Pack for ProLiant downloads www.hpe.com/servers/spp/download Service Pack for ProLiant custom downloads www.hpe.com/servers/spp/custom HPE SDR site downloads.linux.hpe.com Websites...

  • Page 69: Support And Other Resources

    Support and other resources Accessing Hewlett Packard Enterprise Support • For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website: http://www.hpe.com/info/assistance • To access documentation and support services, go to the Hewlett Packard Enterprise Support Center website: http://www.hpe.com/support/hpesc Information to collect •...

  • Page 70: Customer Self Repair

    IMPORTANT: Access to some updates might require product entitlement when accessed through the Hewlett Packard Enterprise Support Center. You must have an HPE Passport set up with relevant entitlements. Customer self repair Hewlett Packard Enterprise customer self repair (CSR) programs allow you to repair your product. If a CSR part needs to be replaced, it will be shipped directly to you so that you can install it at your convenience.

  • Page 71: Regulatory Information

    Documentation Feedback (docsfeedback@hpe.com). When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document. For online help content, include the product name, product version, help edition, and publication date located on the legal notices page.

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