Returning The Switch Or Switch Components; Chapter 15 Returning The Switch Or Switch Components; Returning An Ex6200 Switch Or Component For Repair Or Replacement - Juniper EX6210 Complete Hardware Manual

CHAPTER 15
Returning the Switch or Switch
Components

Returning an EX6200 Switch or Component for Repair or Replacement

Related
Documentation
Copyright © 2014, Juniper Networks, Inc.
Returning an EX6200 Switch or Component for Repair or Replacement on page 241
Locating the Serial Number on an EX6200 Switch or Component on page 242
Contacting Customer Support to Obtain Return Materials Authorization for EX Series
Switches on page 247
Packing an EX6200 Switch or Component on page 249
Packing a Line Card Used in an EX6200 Switch on page 254
If you need to return a switch or hardware component to Juniper Networks for repair or
replacement, follow this procedure:
Determine the serial number of the component. For instructions, see
1.
Serial Number on an EX6200 Switch or Component" on page
Obtain an RMA number from JTAC as described in
2.
Obtain Return Materials Authorization for EX Series Switches" on page
NOTE: Do not return any component to Juniper Networks unless you have
first obtained an RMA number. Juniper Networks reserves the right to
refuse shipments that do not have an RMA. Refused shipments are
returned to the customer through collect freight.
Pack the switch or component for shipping as described in
3.
or Component" on page
For more information about return and repair policies, see the customer support page at
http://www.juniper.net/support/guidelines.html
EX6210 Switch Hardware Overview on page 3
"Contacting Customer Support to
249.
.
"Locating the
242.
247.
"Packing an EX6200 Switch
241