Packing And Returning Components; Returning A Hardware Component To Juniper Networks, Inc - Juniper MX240 Hardware Manual

MX240 5G Universal Routing Platform Hardware Guide

Packing and Returning Components

Returning a Hardware Component to Juniper Networks, Inc.

372
Returning a Hardware Component to Juniper Networks, Inc. on page 372
Returning a Hardware Component to Juniper Networks, Inc. on page 372
Guidelines for Packing Hardware Components for Shipment on page 373
Packing the MX240 Router for Shipment on page 373
If a hardware component fails, please contact Juniper Networks, Inc. to obtain a Return
Material Authorization (RMA) number. This number is used to track the returned material
at the factory and to return repaired or new components to the customer as needed.
NOTE: Do not return any component to Juniper Networks, Inc. unless you
have first obtained an RMA number. Juniper Networks, Inc. reserves the right
to refuse shipments that do not have an RMA. Refused shipments are returned
to the customer by collect freight.
For more information about return and repair policies, see the customer support webpage
at https://support.juniper.net/support/
For product problems or technical support issues, contact the Juniper Networks Technical
Assistance Center (JTAC) by using the Service Request Manager link at
https://support.juniper.net/support/
1-408-745-9500 (from outside the United States).
To return a defective hardware component:
Determine the part number and serial number of the defective component.
1.
Obtain an RMA number from the Juniper Networks Technical Assistance Center (JTAC).
2.
You can send e-mail or telephone as described above.
Provide the following information in your e-mail message or during the telephone call:
3.
Part number and serial number of component
Your name, organization name, telephone number, and fax number
Description of the failure
The support representative validates your request and issues an RMA number for
4.
return of the component.
Pack the component for shipment.
5.
.
or at 1-888-314-JTAC (within the United States) or
Copyright © 2019, Juniper Networks, Inc.