Table of Contents
Advertisement
CHAPTER 6
Contacting Customer Support and
Returning the Chassis or Components
Contacting Customer Support and Returning the Chassis or Components
Returning a Hardware Component to Juniper Networks, Inc.
Copyright © 2019, Juniper Networks, Inc.
Contacting Customer Support and Returning the Chassis or Components on page 133
Returning a Hardware Component to Juniper Networks, Inc. on page 133
Displaying MX5, MX10, MX40, and MX80 Components and Serial Numbers on page 134
In the event of a hardware failure, please contact Juniper Networks, Inc. to obtain a Return
Material Authorization (RMA) number. This number is used to track the returned material
at the factory and to return repaired or new components to the customer as needed.
NOTE:
Do not return any component to Juniper Networks, Inc. unless you
have first obtained an RMA number. Juniper Networks, Inc. reserves the right
to refuse shipments that do not have an RMA. Refused shipments are returned
to the customer by collect freight.
For more information about return and repair policies, see the customer support Web
page at
https://support.juniper.net/support/
For product problems or technical support issues, contact the Juniper Networks Technical
Assistance Center (JTAC) by using the Service Request Manager link at
https://support.juniper.net/support/
1-408-745-9500 (from outside the United States).
.
or at 1-888-314-JTAC (within the United States) or
133
Hide quick links:
Advertisement
Table of Contents
Troubleshooting
