Returning The Switch Or Switch Components; Chapter 14 Returning The Switch Or Switch Components; Returning An Ex2200 Switch Or Component For Repair Or Replacement - Juniper EX2200 Series Hardware Manual

CHAPTER 14
Returning the Switch or Switch
Components

Returning an EX2200 Switch or Component for Repair or Replacement

Related
Documentation
Copyright © 2011, Juniper Networks, Inc.
Returning an EX2200 Switch or Component for Repair or Replacement on page 147
Locating the Serial Number on an EX2200 Switch or Component on page 148
Contacting Customer Support to Obtain Return Materials Authorization for EX Series
Switches on page 149
Packing an EX2200 Switch or Component for Shipping on page 150
If you need to return an EX2200 switch or hardware component to Juniper Networks for
repair or replacement, follow this procedure:
Determine the serial number of the component. For instructions, see
1.
Serial Number on an EX2200 Switch or Component" on page
Obtain an RMA number from JTAC as described in
2.
Obtain Return Materials Authorization for EX Series Switches" on page
NOTE: Do not return any component to Juniper Networks unless you have
first obtained an RMA number. Juniper Networks reserves the right to
refuse shipments that do not have an RMA. Refused shipments are
returned to the customer through collect freight.
Pack the switch or component for shipping as described in
3.
or Component for Shipping" on page
For more information about return and repair policies, see the customer support page at
http://www.juniper.net/support/guidelines.html
EX2200 Switches Hardware Overview on page 3
148.
"Contacting Customer Support to
"Packing an EX2200 Switch
150.
.
"Locating the
149.
147