Returning The Chassis Or Components; Returning The Ptx1000 Chassis Or Components; Locating The Serial Number On A Ptx1000 Chassis Or Component - Juniper PTX1000 Hardware Manual

CHAPTER 6

Returning the Chassis or Components

Returning the PTX1000 Chassis or Components

Locating the Serial Number on a PTX1000 Chassis or Component

Copyright © 2018, Juniper Networks, Inc.
Returning the PTX1000 Chassis or Components on page 105
Locating the Serial Number on a PTX1000 Chassis or Component on page 105
Contacting Customer Support to Obtain Return Material Authorization on page 106
Packing a PTX1000 Chassis or Component for Shipping on page 107
If you are returning a PTX1000 or a PTX1000 field-replaceable unit (FRU) to Juniper
Networks for repair or replacement, you must locate the serial number of the router or
FRU. You must provide the serial number to the Juniper Networks Technical Assistance
Center (JTAC) when you contact them to obtain a Return Materials Authorization (RMA).
See "Contacting Customer Support to Obtain Return Material Authorization" on page
If the PTX1000 is operational and you can access the command-line interface (CLI), you
can list serial numbers for the router and some components with a CLI command. If you
do not have access to the CLI or if the serial number for the FRU does not appear in the
command output, you can locate the serial number ID label on the router or FRU.
NOTE: If you want to find the serial number ID label on a component, you
need to remove the component from the chassis, for which you must have
the required parts and tools available.
NOTE: You must remove the fan module to read the serial number from the
serial number ID label. The fan module serial number cannot be viewed
through the CLI.
Listing the Chassis and Component Details by Using the CLI on page 106
Locating the Chassis Serial Number ID Label on a PTX1000 on page 106
Locating the Serial Number ID Labels on FRU Components on page 106
106.
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