Network Configuration - Nortel CC MIS User Manual

CC MIS requirements

Network configuration

The CC MIS server requires a minimum of one network interface. The
network interface is used for the following purposes:
provides supervisors with access to the system using the CC MIS client
connects to the ACD switch using a TCP/X.25 bridge device as an IP-to-
X.25 bridge
networks CC MIS systems together to form a networked call center
system
Multiple network interfaces
The CC MIS application can use multiple network interfaces if more than
one interface is available on the server. However, if multiple CC MIS
systems are networked together, only the network interface identified by the
system host name is used for internode networking functions.
Note: The remainder of this section uses the term primary to indicate this
interface.
Static IP address
You must configure all network interfaces on the CC MIS server with static
IP addresses. Do not configure the network interfaces on the CC MIS server
using Dynamic Host Configuration Protocol (DHCP).
Network firewalls
The CC MIS application is designed to work with the built-in Linux
personal firewall that is based on iptables (iptables is the interface to the IP
packet filter rules in the Linux kernel). Use the Security Level Configuration
tool (redhat-config-securitylevel) to set up the firewall because it offers the
easiest method of setting up this firewall.
Note: For more information about iptables, see the iptables manual page.
38 Call Center Management Information System
Standard 2.0