Nortel CC MIS User Manual page 200

Local partitions
Although CC MIS collects statistical data while in precut mode, this data is
deleted upon transition to product mode. In precut mode, you can establish
parameters that affect the collection of statistics (such as threshold
definitions) prior to going live. After you define these parameters, the
transition to product mode removes the statistical information captured
during precut mode so that the data collected prior to establishing the proper
threshold values does not skew reports that are generated in product mode.
Product mode
In product mode, CC MIS establishes a connection between the local
partition and the DMS-ACD and begins collecting live data based on the
configuration of its ACD groups and agents. The transition to product mode
erases all statistical data captured by the partition in precut mode.
Operating states
Partitions run in one of four modes: setup, training, precut, or product. In
addition, each partition can be in one of two operating states:
running
stopped
The default mode and state of a newly added partition is setup and stopped,
respectively. Partitions in setup mode cannot be running.
You can change the mode of a partition by selecting a new mode from the
menu while on the Mode field (see Figure 51 on page 201).
200 Call Center Management Information System
Standard 2.0