Nortel CC MIS User Manual page 199

May 2007
When you first create a partition, the partition is in setup mode. The
partition cannot be transitioned out of setup mode until enough datafill is
completed to allow the transition. The CC MIS application does not allow a
partition to be transitioned out of setup mode if any required datafill is
missing.
Training mode
When a partition is in training mode, supervisors can train on the product
without affecting live calls. In training mode, no connection exists between
the partition and the DMS-ACD, and only training data is collected and
reported.
When a partition is in training mode, CC MIS interacts with the simulator to
provide training data. The simulator uses call scenarios and configuration
control typical to the ACD environment. During training, supervisors can
adjust load management values and move position assignments through the
configuration control capability of CC MIS. As a result, the simulator
generates ACD switch responses that are identical to ACD processing in a
live environment.
Precut mode
When a partition is in precut mode, system engineers can enter all
administration data into the new partition databases in preparation for
transition to product mode. While running a partition in precut mode, A
partition in precut mode can run with a simulator link; however, Nortel
recommends that you use the live link to access the real switch
configuration information while you define various system definitions are
being defined (such as scopes and ACD group definitions). During precut
mode, the following information is established:
link and subpool parameters
database storage parameters
ACD group names, agent names, and threshold values
supervisor profiles, privilege levels, and scope definitions
custom report definitions, display definitions, and schedules
CC MIS Installation and Maintenance
Local partitions
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