Nortel CC MIS User Manual page 70

Installing CC MIS
Table 12:
Parameter
Avg active positions
Avg agents per day
Avg agent events/
agent/day
Average LOB code/
group
Average walk codes/
group
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Data storage parameters
Defines
The average number of positions that can be
active at any time.
Limits: 1–n, inclusive; where n is the number of
positions configured in the partition options
screen.
Note: The license keycode defines the maximum
number of groups and positions supported at a
particular installation based on purchased
options. CC MIS does not allow you to exceed
these maximums.
The average number of agents that log on to
CC MIS each day.
Limits: 1–9999, inclusive.
The expected number of agent events that can
occur for each agent on each day. An agent event
is defined as a log on, log off, walkaway, or return
from walkaway.
Limits: 2–9999, inclusive.
The expected number of line-of-business (LOB)
codes used by an ACD group.
Limits: 0–100, inclusive.
The expected number of walkaway codes used by
an ACD group.
Limits: 0–100, inclusive.
(Part 2 of 8)
Call Center Management Information System
Standard 2.0