Steps For Establishing A Network - Nortel CC MIS User Manual

Networked CC MIS
Supervisor C—Is a local supervisor and can only view Partition 2B.
Supervisor D—Through NAP 3 can view Partition 1B, Partition 4A, and
Partition 4C.

Steps for establishing a network

Use the following basic steps to establish a network:
1. Ensure that the Network feature for the CC MIS system is enabled.
Note: This feature is enabled by the keycode entered into the system.
The two customer options that enable this feature are Networking and
Maximum NAPs. The Networking option is required on all nodes in the
network and a non-zero Maximum NAPs value is required on any node
that defines a NAP partition.
2. Set up the network configuration using the System Configuration
command from the Configuration menu. (Specify a CC MIS network
name.) You must perform this step on all nodes in the network.
3. Define the physical network using the Physical Network Configuration
command. (Identify all of the CC MIS systems to include in the
network.) You must perform this step on all nodes in the network.
4. Define local partitions (see "Local partitions" on page 197).
5. Define the NAP (using Partition Configuration), and then specify all of
the virtual nodes (local partitions) that the NAP can access in the
network using the Virtual Network Configuration option from the
Configuration Options menu.
6. Define the intervals for the NAP by using the Interval Configuration
screen (if enabled) from the Configuration Options menu (see "Local
partitions" on page 197).
256 Call Center Management Information System
Standard 2.0