Nortel CC MIS User Manual page 76

Installing CC MIS
Table 12:
Parameter
Number of shifts
Operational days per
week
Operational hours per
day
Note: Not used if
Flexible Intervals are
enabled.
Installing the CC MIS server software on a new system
Perform the steps in Procedure 1 on page 77 to install the CC MIS server
software on a new system.
ATTENTION
Note: The instructions provided in Procedure 1 are based on the
recommended directory structure as described in "Setting up CC MIS
application and data file systems" on page 45 and "Setting up a CC MIS
backup location" on page 48. If you choose a different directory structure or
directory names, or both, for the installation of the CC MIS application, you
must modify Procedure 1 accordingly.
76
Data storage parameters
Defines
The number of agent shifts that occur in a 24-
hour period.
Limits: 1–5, inclusive.
The number of days (out of seven) in which there
is some group active in the partition pool that
CC MIS is monitoring.
Limits: 1–7, inclusive.
The number of hours (out of 24) in which there is
some group active in the partition pool that
CC MIS is monitoring.
Limits: 1–24, inclusive.
Nortel highly recommends that personnel familiar with the
Linux operating system perform the initial installation of
CC MIS Release 6.0.
(Part 8 of 8)
Call Center Management Information System
Standard 2.0