Cc Mis Interfaces - Nortel CC MIS User Manual

May 2007

CC MIS interfaces

CC MIS consists of two interfaces: supervisor terminals and a maintenance
console.
Supervisor terminals
Supervisors manage their agents through menus accessed at a supervisor
terminal. The terminal is a personal computer (PC) running Windows 2000
Professional or Windows XP Professional. The terminal is defined as a
supervisor terminal linked to a CC MIS Linux server. CC MIS online Help
contains procedures to assist supervisors in using CC MIS.
Supervisors can display information on wallboards. The CC MIS
application supports a variety of monochrome or multicolor LED
wallboards from Spectrum Corporation, as well as Daktronics and Generic
wallboards. Wallboards are mounted on the wall of an ACD group office.
Supervisors use the wallboards to notify agents of statistical and
administrative information.
For more information about the Supervisor interface, see the CC MIS
Getting Started Guide (297-2671-175).
Maintenance console
Engineers maintain CC MIS through the maintenance console.
Engineers log on to the CC MIS server, using the ccmis user ID, to
configure and maintain the CC MIS application (either at the physical
console associated with the server [consisting of a monitor, a keyboard, and
a mouse], or through dial-up or Telnet access to the server). The
Maintenance interface is text-based for easy remote access.
CC MIS Installation and Maintenance
CC MIS overview
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