Intended Audience - Nortel CC MIS User Manual

About this document
Subject
This Nortel Technical Publication (NTP) is an operations guideline for the
systems maintenance engineer of a Call Center Management Information
System (CC MIS) linked to an MSL-100 (Meridian 1 Options 111-211),
Digital Multiplex Switch (DMS)-500, or DMS-100 supporting the Batch
Change Supplement (BCS) 35 and BCS 43 protocol versions.
The ACD-MIS Interface Specification version that corresponds to each BCS
version is as follows:
BCS 35 = Version 9
BCS 43 = Version 11
Nortel recommends that you use BCS 43 (if available) on your switch.
Applicable systems
The CC MIS application manages the agents who handle Automatic Call
Distribution (ACD) calls. The CC MIS is linked to an MSL-100 (Meridian 1
Options 111-211), DMS-500, or DMS-100 switch.

Intended audience

This document contains procedures to help system engineers maintain the
CC MIS system. This document is also a resource for anyone involved in
the planning, installation, configuration, or maintenance of the CC MIS
application.
Conventions
The switch supporting CC MIS (the MSL-100, the DMS-500, or the DMS-
100) is called a DMS-ACD throughout this NTP.
16 Call Center Management Information System
Standard 2.0