Nortel CC MIS User Manual page 30

CC MIS requirements
Generic guidelines for utility-class software applications
Utility-class software applications must meet the following guidelines:
During run time, the utility software must not consume a significant
amount of CPU resources, as this can impact the operation of the
CC MIS application. Nortel recommends that the utility consume less
than 1 percent of the CPU resources during normal operation.
The utility must not lower the minimum amount of free hard-disk space
required by CC MIS and the Linux operating system.
The utility must not cause any improper software shutdowns or out-of-
sequence shutdowns.
The utility must not administer the CC MIS server application.
Disk compression utilities must not be used.
The installation or uninstallation of third-party software must not affect
or conflict with the CC MIS. If such conflicts occur, you may need to
rebuild the server.
The implementation personnel must perform tests to ensure these conditions
and recommendations are met prior to placing the CC MIS into production.
Nortel support personnel can ask for the results of the testing during fault
diagnosis. As part of the fault diagnosis process, Nortel can ask the
distributor or end user to remove third-party software.
30 Call Center Management Information System
Standard 2.0