Cc Mis Overview - Nortel CC MIS User Manual

Call center management information system

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Table of Contents

C h a p t e r 4

CC MIS overview

In this chapter

Description of CC MIS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

CC MIS interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Features added or modified in Release 6.0 . . . . . . . . . . . . . . . . . . . . . . 61

CC MIS Installation and Maintenance