Nortel CC MIS User Manual page 74

Installing CC MIS
Table 12:
Parameter
LOB Statistics
Interval data stored for The number of days for which interval data is
74
Data storage parameters
Defines
This parameter indicates whether line-of-business
(LOB) statistics data is stored.
If you select None for this parameter, no agent
data is stored in the LOB Statistics group and
there is no agent data for any of the standard LOB
by Agent Reports.
The By Agent setting collects LOB statistics at
the agent level.
The By Group setting collects LOB statistics at
the group level.
Values: None, By Agent, or By Group.
Note: If you select By Group for this parameter,
the LOB statistics are not collected at the agent
level of detail.
stored.
Note: Shift reports are generated from interval
data. If a supervisor requests a shift report
requiring data that extends beyond the time
interval data is stored, no data is found for the
report.
Limits: 0–9999, inclusive.
(Part 6 of 8)
Call Center Management Information System
Standard 2.0