Nortel CC MIS User Manual page 32

CC MIS requirements
Nortel recommends that you scan all files, CD-ROMs, and floppy disks
prior to installing or uploading to the CC MIS server to minimize any
exposure to infected files from outside sources.
Running antivirus scan software can place an additional load on the
CC MIS server application platform. Run performance monitoring tools
on the server to gauge CPU utilization. If the antivirus software scan
causes the platform average CPU utilization to exceed the recommended
percentage for longer than 20 minutes, do not load the antivirus software
onto the CC MIS application server platform.
Notes:
1. Nortel does not provide configuration support for antivirus software, but
Nortel does offer guidance where possible. Direct any questions about
the antivirus software to the appropriate vendor.
2. If performance or functionality issues are raised to Nortel support
personnel, as part of the fault diagnosis process, Nortel can ask the
customer or distributor to remove third-party utility software or antivirus
software.
32 Call Center Management Information System
Standard 2.0