Nortel CC MIS User Manual page 491

Call center management information system
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May 2007
Subpool nnn uses multiple (mmm) login ID partitions
DMSLINK has determined that the multiple login ID partitions are being
used in subpool number "nnn". This will cause statistics for the same agent
IDs in different login ID partitions to be accumulated under the same agent
ID in the CC MIS historical database. (Action Code: AD)
Subpool configuration overflow error
The merging of newly received initialization data with configuration
information obtained from a previous initialization sequence has resulted in
too many subpools in the configuration. This indicates a software problem
in the CC MIS system. (Action Code: B)
Switch is running a different NOP protocol version (xxxxx)
The switch is running a protocol version than is that being used by
DMSLINK. Some messages may fail when DMSLINK attempts to decode
them. (Action Code: M)
Switch not responding...terminating session
Indicates that a message has been retransmitted to the switch the maximum
number of times without receiving a response. DMSLINK is now
terminating the existing session with the switch and will attempt to re-
establish it. (Action Code: F)
Synchronization regained after skipping nnn bytes
DMSLINK has regained synchronization on the input data stream from the
switch after skipping over "nnn" bytes of data. Some data has been lost.
(Action Code: F)
System problem error - type: nn
The switch is reporting a system problem error of a type that is not
recognized by the DSP. 'nn' gives the unrecognized reason code contained in
the error message. No action is taken by DMSLINK other than reporting the
error. (Action Code: Q)
CC MIS Installation and Maintenance
System Log messages
491

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