Backing up, restoring, and importing data
To verify that your nightly automatic database backup is successful, view
the error log and look for one of the following messages:
Nightly Backup was successful
Nightly Backup failed
Manual backups
Manual backups provide additional control over what the system backs up.
The manual selections for Backup and Restore are as follows:
For configuration-only backup and restore—This backs up and restores
the information defined through the maintenance configuration screens.
For partition/definition database only—This backs up and restores the
information defined through administration, reports, displays, and
configuration screens, including all definitions that are created by the
supervisor.
For partition/data database only—This backs up only historical statistics.
This is the data used in the custom and standard reports. This is not data
shown on real-time displays. (This is not applicable for NAPs.)
Note: The terms manual backup and ad hoc backup are interchangeable.
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Call Center Management Information System
Standard 2.0