Nortel CC MIS User Manual page 567

May 2007
Num_sdn_interval =
Intervals_Day X
Num_sdn_day =
(ACD_GROUPS + (DNS x DN_REASSIGNS_PERCENTAGE)) x
else
Num_sdn_interval
Num_sdn_day
Num_i_acddn
Num_i_walk
Num_d_ovrflw
Num_d_group
Num_d_agent
Num_d_lob
Num_d_acddn
Num_d_walk
Num_w_ovrflw
Num_w_group
Num_w_agent
Num_w_lob
Num_w_acddn
CC MIS Installation and Maintenance
(ACD_GROUPS + (DNS x
Agt_Grp_Spv_Interval
Agt_Grp_Spv_Interval
ACD_GROUPS
= 0
= 0
= Num_sdn_interval
×
= Walk_Grp
= Src_Dest_Grps_Day
= ACD_GROUPS
= Agt_Grps_Spv_Day
=
LOB_Grp_Day
=
Num_sdn_day
×
= Walk_Grp
=
Src_Dest_Grps_Day
=
ACD_GROUPS
=
Agt_Grps_Spv_Day
=
LOB_Grp_Day
=
Num_sdn_day
DN_REASSIGNS_PERCENTAGE
ACD_GROUPS
×
Days_of_Int_Data
Intervals_to_Store
×
Days_to_Store
×
Days_to_Store
×
Days_to_Store
×
Days_to_Store
×
Days_to_Store
Days_to_Store
×
KEEP_WEEKLY
×
KEEP_WEEKLY
×
KEEP_WEEKLY
×
KEEP_WEEKLY
×
KEEP_WEEKLY
Historical database
Interval_Day
)) x
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