Features Added Or Modified In Release 6.0 - Nortel CC MIS User Manual

Call center management information system
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May 2007

Features added or modified in Release 6.0

CC MIS Release 6.0 consists of the CC MIS Release 5.x feature set,
including maintenance Release 5.2 and its associated patch releases.
Release 6.0 ports the CC MIS software to the Linux operating system.
CC MIS Release 6.0 is a software-only solution. The purchase and
maintenance of the system hardware is the customer's responsibility.
Note: Release 6.0 does not support the Motorola 88K/SVR4 and PowerPC/
AIX platforms.
In Release 6.0, the Maintenance interface provides the following
enhancements and changes:
Direct X.25 connection to the switch is not supported. Links to the
switch must be made using a TCP/X.25 bridge device, configured to
provide an IP-to-X.25 bridge. You cannot configure an X.25 switch link
on a Linux system. Instead, you can define live TCP/IP switch links and
simulator links. For more information, see "TCP/IP switch links using
ARN" on page 355.
Backup to a tape drive is not supported. Instead, you use a user-specified
directory to back up CC MIS. You can configure the directory to point to
any device that can be mounted as a Linux file system, including an
additional hard disk, a mounted Network File System (NFS), or any
other network storage device that can be configured as a file system.
CC MIS does not use printers configured on the CC MIS server to print
reports generated within a customer partition. The Microsoft Windows
printer interface provides a standard interface for printing CC MIS
reports. Printing from the CC MIS Maintenance and Administration
interface is directed to the system default printer. The current set of
configuration reports available within the CC MIS configuration utility
can be printed to any client-attached printer, sent to an e-mail address (if
Sendmail is configured), or saved as a text file on disk.
CC MIS Installation and Maintenance
CC MIS overview
61

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