Nortel CC MIS User Manual page 247

Call center management information system

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Table of Contents

Table 25 lists the field descriptions for the Supervisor Overrides screen.

Supervisor Name

Master Override

CC MIS Installation and Maintenance

Supervisor Overrides field descriptions

The name of the supervisor (as defined in the

definitions database).

The ID of the supervisor (as defined in the

definitions database).

Whether the supervisor has master privileges.

The values for this field are:

No—Privileges are restricted by the master

privilege definition (default).

Yes—Privileges are not restricted by the

master privilege definition.

Local partitions