Key Terms - Nortel CC MIS User Manual

Call center management information system

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Key terms

Table 26 defines the terms used throughout this chapter.

Network access partition

Local partition

Physical network

Virtual network

CC MIS Installation and Maintenance

Terms used in networked CC MIS (Part 1 of 2)

A partition that provides consolidated access to

one or more local partitions in the network.

Note: NAPs can only exist on a CC MIS system

whose license keycode allows at least one NAP

to be defined.

A partition that provides access to local data

A collection of nodes. Depending on the type of

network (physical or virtual), the nodes can be

the actual servers or partitions.

A network of CC MIS systems.

Note: All systems must be running the same

CC MIS software release (or a compatible

release). The IP addresses of the host systems

are specified in the Physical Network screen.

With CC MIS Release 6.0, a network can

comprise CC MIS Release 6.0 or CC MIS

Release 5.2 systems or both. However, in a

mixed-release network, different versions of the

CC MIS client must be used to access the

different versions of the CC MIS servers.

A network that consists of local partitions that

can be accessed by the NAP (defined in the

Virtual Network screen).

Networked CC MIS