Nortel CC MIS User Manual page 75

Call center management information system
Hide thumbs Also See for CC MIS:
Table of Contents

Advertisement

May 2007
Table 12:
Parameter
Daily data stored for
Weekly data stored for The number of weeks for which weekly data is
Monthly data stored for The number of months for which monthly data is
Agent event data stored
for
Agent trace data stored
for
CC MIS Installation and Maintenance
Data storage parameters
Defines
The number of days for which daily data is
stored. Daily storage is historical data with a
granularity of 24 hours (midnight to midnight).
Note: Period reports use daily data to complete
the period statistics. If a supervisor requests a
period report requiring data that extends beyond
the time daily data is stored, no data is found for
the report.
Limits: 0–9999, inclusive.
stored. Weekly storage is historical data with a
granularity of 7 days.
Limits: 0–9999, inclusive.
stored. Monthly storage is historical data with a
granularity of one calendar month.
Limits: 0–9999, inclusive.
The number of days for which agent log events
are stored. Agent log events include agent logons
and logoffs and are reported on the agent log
reports.
Limits: 0–9999, inclusive.
The number of days for which agent trace log
events are stored. Agent trace log events are
events that are reported on the agent trace event
log reports.
Limits: 0–9999, inclusive.
(Part 7 of 8)
Installing CC MIS
75

Advertisement

Table of Contents
loading

Table of Contents