Nortel CC MIS User Manual page 457

Call center management information system
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May 2007
D
Potential hardware or operating system failure. Contact hardware
vendor with system error message and port name.
E
Contact design support prior to reboot of system. Supply complete
log messages.
F
Possible connectivity problem to switch. Verify all connections and
communication equipment between CC MIS and switch.
G
Re-enable link in Maintenance Interface through Diagnostics >
Switch Link Definition.
H
Verify switch datafill parameters.
I
Check/verify switch datafill and status of MPC/EMPC.
J
No action required; normal operation of system. If problems are
evident, check for other log messages.
K
Check/verify MIS session status on switch.
L
Potential problem only. Check other log messages carefully. If this
log message occurs frequently, contact design support and supply all
log messages.
M
Verify consistency of Network Operation Services (NOS) logon
parameters and switch datafill.
N
Verify that all CC MIS partitions are configured with a valid subpool
name.
O
Verify that switch datafill parameters do not exceed CC MIS limits.
P
Verify switch datafill parameters do not exceed database storage
calculator parameters.
Q
Verify switch datafill. Contact switch support.
R
May be caused by excessive switch or MIS activity. Monitor for other
log messages.
S
Check/verify switch hardware components (IOC, MPC/EMPC).
CC MIS Installation and Maintenance
System Log messages
457

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