Nortel CC MIS User Manual page 19

Call center management information system

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Table of Contents

ACD Translations (297-2041-350)

ACD Maintenance Guide (297-2041-500)

ACD Trouble Locating and Clearing Procedures (297-2041-503)

M5212 ACD Set General Description (297-2041-900)

ACD End-User Load Management (297-2041-901)

Network ACD General Description (up to BCS 34) (555-8101-100)

To access Nortel documentation online, click the Technical Documentation

link under Support on the Nortel home page:

www.nortel.com/documentation

To obtain Nortel documentation on CD-ROM, contact your Nortel customer

representative.

CC MIS Installation and Maintenance

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