Installing Site Manager - Nortel CC MIS User Manual

Call center management information system
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TCP/IP switch links using ARN

Installing Site Manager

Use the Site Manager software management tool to configure, manage, and
monitor the ARN.
Note: Site Manager communicates with the ARN using the SNMP protocol.
Therefore, if a firewall exists between the PC running Site Manager and the
ARN, the firewall must be configured to pass the SNMP protocol or Site
Manager cannot communicate with the ARN.
Before it can operate, the ARN hardware must boot a software image. The
software image is a group of executable files that operate the protocols that
the network requires. This image is called arn.exe. The software image
comprises the following executable startup files:
A krnl_arn.exe (for the ARN) that contains the operating system kernel.
Application files—executable files needed to perform the functions
specified in the configuration file. All application files have .exe file
name extensions. (For example, the router needs an ipx.exe executable
file to run IPX.)
String files—compressed ASCII files needed when you use the
Technician Interface to display the event log or Management Information
Base (MIB) object names. Groups of string files remain in compressed
format within the an.exe or arn.exe file until needed.
To bridge and route traffic, the ARN also needs a configuration file that is
tailored to your network. A configuration file is a binary system file that
contains hardware and software configuration data. The default
configuration file is named config.
388
Call Center Management Information System
Standard 2.0

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