Feature Definition - Nortel CC MIS User Manual

TCP/IP switch links using ARN

Feature definition

Background
The reliability of DMS X.25 MIS links can be affected by the serial
communication equipment that composes the physical link (such as
modems, DSUs, and cable connections). Failures in these transmission
components result in loss of data. Reducing the complexity of these
connections improves the reliability of the links.
Objective
This feature provides an alternative link configuration method by which
X.25 is bridged to the TCP/IP protocol using an ARN router.
Note: The feature does not provide a direct TCP/IP connection to the DMS.
The existing dedicated X.25 links are still required. However, the new router
can be co-located with the DMS, allowing for the elimination of the data
communication equipment (such as modems and DSUs) required due to the
distance between the DMS and CC MIS server.
360 Call Center Management Information System
Standard 2.0