Overview - Nortel CC MIS User Manual

CC MIS requirements

Overview

The Call Center Management Information System (CC MIS) application
manages the agents who handle Automatic Call Distribution (ACD) calls.
Before you install the CC MIS application, ensure that the system meets the
following requirements and guidelines:
hardware requirements
operating system requirements
software requirements
third-party software guidelines
preinstallation requirements
You cannot upgrade a system from Release 5.2 to Release 6.0; however, you
can import data from a Release 5.2 system to a Release 6.0 system using an
import tool that is available in CC MIS Release 6.0. For more information,
see "Data migration" on page 55.
CC MIS Software CD-ROM
The CC MIS Software CD-ROM includes the following:
CC MIS server application software
CC MIS client application software
CC MIS NTPs
preinstallation script (for server-side installation)
Adobe Acrobat Reader 5.0.5 (for viewing NTPs)
technical bulletins
22 Call Center Management Information System
Standard 2.0