Nortel CC MIS User Manual page 144

Configuring the CC MIS application
To successfully connect to the switch, you must obtain certain information
from the DMS-ACD and use it to complete the fields in the switch link
definition. This information is as follows:
The user ID and password used to log on to the switch.
The ACD pool name and password to associate with this link (from the
ACDMISPL table on the switch).
The ACD subpool names and passwords for this ACD pool (from the
ACDMISSP table on the switch).
Note: The subpool information is not required in the switch link
definition, but it is required when defining the "Connection Parameters"
for partitions using this switch link (see "Connection parameters" on
page 229).
Live TCP/IP link fields
Table 15 describes some of the fields on the Live TCP/IP Link screen.
Table 15:
Field
Link Number
Link Type
Enabled
ACD User ID and
ACD User Password
ACD Pool Name and
ACD Pool Password
144
Fields on the Live TCP/IP Link screen (Part 1 of 3)
Description
Displays the link number assigned to the link that is
being defined. The link number is assigned when
the link is saved.
Indicates that the link is a Live TCP/IP link. A live
link is used in either precut or product mode to
connect to an ACD switch.
Used to enable or disable the link. The default is
Enabled.
The user ID and password used to log on to the
switch.
The name and password of the ACD pool to
associate with this switch link. This can be found in
ACDMISPL table on the switch.
Call Center Management Information System
Standard 2.0