Setting Up A New Cc Mis System (Overview) - Nortel CC MIS User Manual

Call center management information system
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Accessing maintenance functions
Setting up a new CC MIS system
(overview)
To set up a new system, proceed through the menus to access the
Configuration menu. After you install the system and log on successfully,
select the Configuration option from the Maintenance and Administration
main menu. This causes the Configuration menu to appear. After the
Configuration menu appears, proceed as follows:
Non-network
1. Configure the system.
(See "Configuring the CC MIS application" on page 131.)
2. Configure the switch links.
(See "Configuring the CC MIS application" on page 131.)
3. Configure disk storage.
(See "Disk storage" on page 151.)
4. Configure partitions (local).
(See "Local partitions" on page 197.)
Network
1. Configure the system.
(See "Configuring the CC MIS application" on page 131 and
"Networked CC MIS" on page 251.)
2. Configure the switch links.
(See "Networked CC MIS" on page 251.)
3. Configure disk storage.
(See "Disk storage" on page 151.)
112
Call Center Management Information System
Standard 2.0

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