Backing Up, Restoring, And Importing Data - Nortel CC MIS User Manual

Call center management information system

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Table of Contents

C h a p t e r 9

Backing up, restoring, and

importing data

In this chapter

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Backup directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Backing up customer data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Restoring customer data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Importing data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

CC MIS Installation and Maintenance