Office Parameters - Nortel CC MIS User Manual
Call center management information system
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Also See for CC MIS:
- Release note (86 pages) ,
- Getting started manual (137 pages) ,
- User manual (374 pages)
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May 2007
Office parameters
The following office parameters can affect CC MIS data links to the switch:
NOP_USERID_SECURITY_ACCESS — Table OFCENG
This parameter configures restricted access to the switch by user ID. By
default, this parameter is set to N. Set this field to Y to restrict access to
the switch, and then configure the following:
1. Define the user ID and password for the switch using the PERMIT
command. The user ID and password fields must match the ACD User
ID and ACD User Password fields. These fields are defined in the
CC MIS switch link definition that is used to access this switch. Switch
link definitions are defined through the Configuration menu in the
CC MIS Maintenance and Administration interface.
2. Define the applications that can be accessed by the user defined in table
NOPUSERS. The only application that is required for ACDMIS is
ACDMIS_APPL.
ACD_MIS_OUT_EVENT_BUFFER_SIZE — Table OFCENG
This parameter is required to determine the outgoing event buffer size
allocated for ACDMIS sessions. Specify a value between 100 and 200.
The default value is 110. For high traffic links, Nortel recommends that
you use 200.
NOS_QUANTITY_OF_SVCS — Table OFCENG
The maximum number of ACDMIS sessions on a switch is equal to the
value of this parameter or the value of MAX_ACDMIS_SESSIONS,
whichever is the lower value. Specify a value between 1 and 60. The
default value is 5.
MAX_ACDMIS_SESSIONS — Table OFCOPT
This specifies the maximum number of ACDMIS sessions on the switch.
Specify a value between 0 and 60. The default value is 5.
All other datafill is standard as described in "Data link datafill" on page 336.
CC MIS Installation and Maintenance
Switch link datafill requirements
335
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