Call Rerouting Assignment Example Entries - Avaya Octel 200 Installation And Maintenance Manual

10.3-6 Integration Volume
Directory
Number
3376
Octel 200/300 #
AA#1, AA#2, AA#3
If Station Call Forwarding is activated, it takes precedence over Call Rerouting, so use of Station Call
Forwarding may interfere with operation of the Octel 200/300 CPI.
The SX-2000 permits calls to forward from two to ten times, limited by the system option Number of
Forward Hops. If a call has forwarded multiple times before reaching the Octel 200/300, the SX-2000
will identify the destination of the forwarded call as the extension from which it originally forwarded.
The Octel 200/300 uses the following prompts to describe the reason it receives a forwarded call
Reason for Coverage
RNA
Busy/DND
Forward All Calls
* If System Parameter 115 is set to Y, the Octel 200/300 uses "(name) is on the phone" instead of
"(name) is busy." Refer to the Feature Description volume —Customizing Mailbox Features,
Recording Names for Mailboxes, for further details.
Called Party Identification Call Processing
With Called Party Identification, the Octel 200/300 distinguishes between direct and forwarded calls, as
well as between internal calls and external trunk calls. The Octel 200/300 also identifies the status of an
extension from which it receives a forwarded call. The Octel 200/300 obtains this call information from
display information, which the PBX sends through the Superset lines connected to the MIC. This section
describes how the Octel 200/300 uses call record information to identify and process various types of calls.
Direct Calls from External Trunks
Mitel SX-2000 trunks can be directed to the Octel 200/300 for answering through the Mitel SX-2000's
trunk configuration. Refer to the SX-2000 Configuration section, Trunks and Trunk Groups, for the
Octel 200/300 S.4.1
CALL REROUTING ASSIGNMENT
Always Alternative Number
Day Night 1 Night 2
AA#1 AA#2 AA#3
Figure 10.3-4 Call Rerouting Assignment Example Entries
LEGEND for Figure 10.3-1 to Figure 10.3-4
Octel 200/300 hunt group pilot number
ATT# Attendant's extension number
FA# Call Rerouting First Alternative number
SA# Call Rerouting Second Alternative number
Call Rerouting Always Alternative numbers
"(name) doesn't answer"
"(name ) is busy" *
"(name) is unavailable"
First
Do Not Disturb
Alternative
Type
Number
All
Octel 200/300 Prompt
Second
Alternative
Number
FA# SA#
PB60019-01