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2.1
ADAPTIVE INTEGRATION
The standard Adaptive Integration (AI) feature enhances Octelt 200/300 operation beyond Standard
DTMF Integration. AI takes advantage of PBX-provided call status and message waiting indication
functions implemented by some means other than DTMF mailbox digits prefixed to a call. Depending on
the method a particular PBX uses to send call records and control indicators, the Octel 200/300 may be
equipped with proprietary integration cards or an RS-232C data link, in addition to Adaptive Integration
software.
The Adaptive Integration software enhances message waiting indication (MWI) and called party
identification (CPI) significantly. AI enables the Octel 200/300 to process MWI control signals from
RS-232C or proprietary data links and expands CPI to a full data exchange capability where the PBX and
the Octel 200/300 can pass calls and messages back and forth without the need to supervise call progress.
Message Waiting Indication. In addition to lamp indicators and stutter dial tone, integrated Octel
200/300 can display a message on a display phone via the data link. Some phone systems still use DTMF
tones to activate MWI even if the identity of the called person is provided by the data link. The Octel
200/300 can handle any combination of MWI and CPI methods because they are independent features.
Called Party Identification. In an integrated Octel 200/300, and depending on PBX functions, CPI can
expand well beyond the simple identification of the called party's extension and mailbox. Adaptive
Integration relies on phone system station forwarding to deliver the call to the Octel 200/300. If the PBX
is capable of sending a detailed call record to the Octel 200/300, an integrated system collects the call
record via DTMF tones or data link and associates the information with the port the call is received on.
Then, using the information in the call record, the Octel 200/300 responds with appropriate prompts and
actions determined by the system configuration.
CPI Call Records
A call record format and its contents depend on the phone system manufacturer, model, and
configuration. Call handling can be tailored according to the information provided by the call record.
Following are the types of information a call record may contain:
Called Party ID
-
Called Party Status (busy/no answer/all calls forwarded)
-
Calling Party ID
-
External — Trunk ID
-
Internal — Extension/mailbox ID
-
Forwarded — Secondary Answering Call Coverage
-
Direct — Primary Answering
-
The importance of the ability to process call records is that it directly affects the caller's experience. All
the caller has to do is enter a number. If, for any reason, a call is unanswered and forwarded to the Octel
200/300, subsequent system actions proceed based on the information in the call record, without
repetitious input from the caller. This decreases misdirected calls and messages since the called number is
only entered once. The Octel 200/300 moves toward seamlessly handling calls with fewer prompts.
PB60019-01
Adaptive Integration
2-1
Octel 200/300
S.4.1
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