Page 1 Installation and Maintenance Octel 200 and Octel 300 Message Servers Installation and Maintenance Manual S.4.1 March 2001 Avaya Inc. Communication Applications Group 1001 Murphy Ranch Road Milpitas, CA 95035-7912 USA...
Page 2 Intellectual property related to this product (including trademarks) and registered to Lucent Technologies Inc. has been transferred or licensed Avaya Inc. does not warrant that this product or any of its networked to Avaya Inc. equipment is either immune from or will prevent either unauthorized or Any reference within the text to Lucent Technologies Inc.
Page 3: Compliance Statements
COMPLIANCE STATEMENTS FCC PART 68 NOTICE TO USERS This equipment complies with Part 68 of the FCC rules. On the back of this equipment is a label that contains, among other information, the FCC registration number and ringer equivalence number (REN) for this equipment.
Page 4 WARNING — FCC PART 15 COMPLIANCE This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 FCC Rules. These limits are designed to provide reasonable protection against harmful interference when this equipment is operated in a commercial environment.
Page 5 UNITED KINGDOM REQUIREMENTS INSTRUCTIONS FOR USE Introduction The Octel 300 message server is a 32 to 128 port voice messaging system and the Octel 200 message server is a 4 to 64 port voice messaging system. When installed at a customer’s site, the message server attaches to the extension lines of a PABX or directly to the public network via Direct Exchange Lines.
Page 6 Functions The Octel 200 and the Octel 300 message servers have the following functions. Automatically answers calls redirected on no answer or busy conditions. Offers callers an opportunity to leave a message. Stores the message. Forwards the message as and when appropriate. When connected to a PBX, the ability to answer and transfer a call.
Page 7: System Parameters
System Parameters The following System Parameters are particular to the requirements for the UK. The installation engineer must verify that these parameters have the following assignments: Number System Parameter Name Value NET:REMOTE DELIVERY ATTEMPT LIMIT NET:REMOTE DELAY BEFORE RETRY (MINUTES) Delays in dialing strings (D character) between the PABX access code and the rest of the digits must be between 3.5 and 8 seconds.
Page 9 CANADIAN USER INFORMATION Industry Canada Certification No. 883-4105A NOTICE The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational, and safety requirements. Industry Canada does not guarantee the equipment will operate to the user’s satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company.
Page 10 Industrie Canada: Cet appareil numérique de la classe A respecte toutes les exigences du Reglement sur le matériel brouilleur du Canada (ICES). AVIS: L’étiquette de L’Industrie Canada identifie le matériel homologué. Cette étiquette certifie que le matériel est conforme à certaines normes de protection, d’exploitation et de sécurité des réseaux de télécommunications.
Page 11 Octel 200/300 Installation and Maintenance Manual Installation & Maintenance volume Table of Contents Chapter 1 INSTALL Understanding the INSTALL Program ............Using INSTALL .
Page 12: Table Of Contents
Table of Contents (continued) Chapter 5 Reports Overview ................. . Listing and Clearing Reports .
Page 13 Table of Contents (continued) Chapter 10 Digital Trunk Interface Card (DTIC) 10.1 Digital Trunk Interface Card (DTIC) Overview ..........10-1 10.2 How to Configure the DTIC...
Page 15: Hardware
Octel 200/300 Installation and Maintenance Manual Installation & Maintenance volume Table of Contents — Figures Chapter 1 INSTALL Order of Questions and Associated Tables in the INSTALL Program ....... . Chapter 2 Hardware Octel 200 Cabinet Shelf Structure, From the Front .
Page 16 Table of Contents — Figures (continued) Chapter 8 System Errors and Traffic Pegs Traffic Peg Count Table ..............8-57 Chapter 9 Hardware Replacement Shelf Structure in the Octel 200...
Page 17 Octel 200/300 Installation and Maintenance Manual Installation & Maintenance volume Table of Contents — Tables Chapter 2 Hardware Octel 200/300 Subsystems ..............2-14 Octel 200 Subsystems .
Page 18 Chapter 11 LAN Card 11-1 LED Activity on the LAN Card ..............11-5 11-2 CD and CU for LAN —...
Page 19 INTRODUCTION Do I really have to read all this? What’s this manual all about, and how do I use it? Read on. The answer to the first question is no — not right now. The answer to the second question is in the pages that follow.
Page 20 Conventions Used in the Manual This section describes conventions used throughout the SAM and I&M Manual. Text This typeface represents normal text in this manual. Common terms The term Octel 200/300 is used throughout this manual to refer the Octel 200 and the Octel 300 message server. The term VMX 5000/1000 is used to refer to the VMX 5000 and the VMX 1000.
Page 21: Executing Commands
Keys on the Keys that are entered from a telephone key pad or terminal function telephone key pad keys are represented within a box. and all terminals An example of a telephone key pad entry is: An example of a key on a terminal is: Escape Executing Execute commands by pressing either the...
Page 22 Chapters to Read by Job Function This manual is not written to be read straight through. It is written to be referred to for specific information. Read the chapters that fit your needs, your job function, or your level of expertise with Octel 200/300 message servers.
Page 23 Chapter 3 Octel 200/300 installation requires special attention to the telephone PREPARING THE system. This chapter includes topics such as how to identify changes PHONE SYSTEM to the Central Office trunking, and how to make the required changes to the phone system. Sample letters to the Central Office and PBX service provider are included to ensure smooth changes and transition to a new system.
Page 24 System Administrator’s Manual Service/ Chapter Sales Configuration Implementation Installation Maintenance Product Description General Description Implementation Introducing the Message Server Integration Reports Troubleshooting Commands LOG Commands System Errors and Traffic Pegs Floppy Backup and Restore Feature Description Customizing System-Wide Features Mailbox Features Fax Mail Plus Networking Single Digit Menus...
Page 25 INSTALL Chapter Contents Understanding the INSTALL Program ............Using INSTALL .
Page 27 Octel 200/300 Quick Reference Guide INSTALL Program Command Description Enter INSTALL Used to install a new Octel 200/300. @INSTA Reinstall Reinstall an existing system. Clears tables and messages. @INSTA Choices for preloading tables include: ALL TABLES USER , and ables. DISTRIBUTION LIST COS T Enter...
Page 29: Understanding The Install Program
INSTALL UNDERSTANDING THE INSTALL PROGRAM Use the INSTALL program to establish server parameters when you are installing the message server. The INSTALL program displays messages and questions on the terminal. Respond to the questions by using the keyboard. Press the key to enter the data after you have completed Enter each entry (on some terminals, this key is marked...
Page 30 Installation and Maintenance Volume INSTALL Questions For each manufacturer and model, specific Manufacturer SP 3a System Parameters (noted as SP in chart) are supplied from the Serenade database. These Model SP 3b vary, depending upon the telephone system and installation. A few examples follow: SP 9 FLASH TIME, ms.
Page 31 INSTALL INSTALL Questions (continued) LIST Distribution List number and members. Must already be in the USER Table. Can be configured during INSTALL or in the UPDATE program. (Class of Service) Only changed during UPDATE. INFORMATION TABLE Different questions are asked, depending on whether the table applies to a port or a mailbox.
Page 32: Using Install
Installation and Maintenance Volume USING INSTALL The customer’s specific configuration needs should be determined and a configuration package completed before the installation begins. Use the configuration package to answer each question in the INSTALL program. A blank configuration package can be found at the end of the Understanding Configuration chapter in the Configuration volume.
Page 33: Exiting The Install Program
INSTALL Exiting the INSTALL Program When the program is completed, INSTALL displays the following screen: WARNING: FOR PROPER OPERATION SYSTEM MUST BE RESTARTED AFTER INSTALL! INSTALL COMPLETE. WAIT... DONE. SAVE configuration to a DISKETTE? ( Y/N , empty line = N ). MM/DD HH:MM:SS YYYY...
Page 34: Auto-Increment, User Table Input Aid
Installation and Maintenance Volume + Auto-Increment, USER Table Input Aid When entering a sequence of mailboxes into the USER Table, the auto-increment input aid allows you to enter a + after the COS to automatically increment to the next sequential mailbox/extension number.
Page 35: Answering Questions In Install
INSTALL ANSWERING QUESTIONS IN INSTALL During INSTALL, refer to the customer’s completed configuration package. The configuration package supplies you with the information you need to answer the questions. After entering the INSTALL program, if this is a new installation, the message server asks whether the date and time should be set as shown.
Page 36 Installation and Maintenance Volume If the telephone manufacturer is not listed, enter O for Other and press . If you select 0 Enter for Other, specific questions about the other telephone system are asked before continuing with question 1.b). Refer to the Answering Questions About Other Telephone Systems section in this chapter for an explanation of these questions.
Page 37 INSTALL If something goes wrong with the message server it can call and report the problem. This can be an on- or off-premise number. Include access codes, if necessary. Enter a D for a delay after any access codes you might use. (The length of the delay is determined by System Parameter 28.) Enter an E for “expect dial tone.”...
Page 38 1-10 Installation and Maintenance Volume If question 1. f) is configured, all new mailboxes must have a security code of the minimum length or longer. The security code entered is the value defined for System Parameter 105 — DEFAULT SECURITY CODE FOR MAILBOXES. This security code remains on each mailbox until a user logs on to the mailbox and changes it.
Page 39 INSTALL 1-11 Press at the colon when you are finished entering mailboxes. The message server prompts Enter Do you wish to add more users? Enter N. The INSTALL program goes to the next question. If you press before finishing, the Octel 200/300 asks whether you want to add more users to Enter the USER Table.
Page 40 1-12 Installation and Maintenance Volume 3. SLOT Enter SLOT NUMBER to ADD. Enter empty line when done. ADD:2 6 −LIC4 5 −MITEL 2 −SLIC 8 −ACP 7 −DAC4 50−PICROLM 3 −RIC 16−FAX8 10−LIC8 51−PICATT 4 −ATTIC 17−FAX4 11−TLC8 52−PICNT 13−SIC8 22−LAN 18−LIC4I 23−DTC17−E1...
Page 41 INSTALL 1-13 Direct Access Card (DAC) SLOT 2:7 Enter information for each PORT. Enter as: EXTENSION NUMBER connected to each port (1−8 digits), CLASS−OF−SERVICE (0−254), SIGNALLING (DTMF, Rotary), TRUNK TYPE (Wink, Immed, Delay, Loop, Ground). 1 :333,254,DTMF,DELAY Integration Card SLOT 4 :5 Enter information for each PORT.
Page 42 1-14 Installation and Maintenance Volume NETWORK ROUTES. Enter the name for each NETWORK ROUTE, whether the route can be dropped upon reconnect to caller, and the ACCESS DIGITS to be dialed. ENTER AS: ROUTE NAME (1−6 chars), DROP (Y or N), ACCESSDIG (1−29 digits) ACCESS DIGITS may include: 0−9,*,# or any of the following: −...
Page 43 INSTALL 1-15 Is (location name) located on the same PBX as this system? (Y/N,empty line = N) Enter ROUTE NAMES for up to three ROUTE CHOICES to (location name) Enter PUBLIC NETWORK NUMBER (PNN) to call (location name) (May include: 0−9,*,#, D=DELAY, E=EXPECT DIAL TONE, or Cn. 1−12 chars, empty line = NONE Enter TIE NETWORK NUMBER (TNN) to call (location name) (May include: 0−9,*,#, D=DELAY, E=EXPECT DIAL TONE, or Cn.
Page 44 1-16 Installation and Maintenance Volume During INSTALL, you can create system distribution lists and add member addresses. The distribution list number and member numbers must already exist as a mailbox in the USER Table. If distribution lists are not being added during INSTALL, press .
Page 45 INSTALL 1-17 Port INFORMATION Table Indexes The following indexes are applicable to port INFORMATION Tables. Refer to the Configuration volume, Information Table chapter, for details about each index. Index 1. Each port/trunk INFORMATION Table must have an intercept position. The mailbox must already exist in the USER Table.
Page 46 1-18 Installation and Maintenance Volume PRE EXTENSION DIGITS (1−12 digits; may include: 0−9, *, #, D=DELAY, E= EXPECT−DIAL−TONE, N = NONE, empty line = NONE (When caller dials EXTENSION that is not a defined MAILBOX.) RINGS BEFORE NO ANSWER (3−20, empty line = 4 (When caller dials EXTENSION that is not a defined MAILBOX.) TIMES TO RETRY ON BUSY (0−40, empty line = NONE)
Page 47 INSTALL 1-19 After index 34 is answered, the port INFORMATION Table is complete, as shown. −−− INFORMATION TABLE 512 COMPLETE −−− Enter the INFORMATION TABLE number to be added. (1−512) Enter empty line when done. Mailbox INFORMATION Table Indexes The following indexes are applicable to the mailbox INFORMATION Table. Refer to the Configuration volume, Information Table chapter, for details about each index.
Page 48 1-20 Installation and Maintenance Volume Indexes 6 through 13. The following indexes are listed. PRE EXTENSION DIGITS (1−12 digits; may include: 0−9, *, #, D=DELAY, E= EXPECT−DIAL−TONE, N = NONE, empty line = NONE RINGS BEFORE NO ANSWER (3−20, empty line = 4 MSG WAITING RINGS (3−20, empty line = 4 TIMES TO RETRY ON BUSY...
Page 49 INSTALL 1-21 Indexes 19 and 20. If the answer to index 14 is 0, indexes 19 and 20 are not listed. When index 20 is yes, the digit string to be dialed must be configured in System Parameter 259. 19. OFFSITE DIAL SYSP DIGS (Y/N, empty line = N) 20.
Page 50 1-22 Installation and Maintenance Volume Index 28. The following index is listed. 28. ANNOUNCE CALLS TO INT (Y/N, empty line = N) Index 29. This index appears if Multilingual Prompts is installed. The languages shown in Question 29 depend on current settings. The following is an example where English and Spanish are currently installed.
Page 51 INSTALL 1-23 After index 36 is answered, the mailbox INFORMATION Table is complete, as shown. −−− INFORMATION TABLE 1 COMPLETE −−− Enter the INFORMATION TABLE number to be added. (1−512) Enter empty line when done. 10. SCHEDULE TABLES Enter a SCHEDULE Table for each COS entered for the user mailboxes defined in Question 2 and for ports defined in Question 3.
Page 52 1-24 Installation and Maintenance Volume Save the configuration on your backup configuration disk. Leave the disk in the floppy disk drive. The Octel 200/300 must be reloaded to operate correctly. To reload, at the @ prompt, enter RESTA 2 Enter After the Octel 200/300 has reloaded, it is recommended that you enter the UPDATE program and use the LIST command to review the answers you just entered.
Page 53: Answering Questions About Other Telephone Systems
INSTALL 1-25 ANSWERING QUESTIONS ABOUT OTHER TELEPHONE SYSTEMS The INSTALL program asks the following questions when your telephone system manufacturer or PBX model number is not listed in question 1.a). Please answer the following questions for your telephone system: How do you TRANSFER a call to another EXTENSION? (May include: 0−9,*,#, D=DELAY, E=EXPECT DIAL TONE, or F=FLASH, 1−8 chars, empty line = NONE) Enter the sequence of events when transferring a call before you enter the destination extension...
Page 54 1-26 Installation and Maintenance Volume Some PBX systems may require a digit sequence to be dialed so that system extensions get assigned to the incoming call group. What digits, if any, should be dialed on all PORTS upon POWER−UP? (May include: 0−9,*,#, D=DELAY, E=EXPECT DIAL TONE, or F=FLASH, 1−8 chars, Empty line = E) End of telephone system specific questions.
Page 55: Exiting Before The Install Is Complete
INSTALL 1-27 EXITING BEFORE THE INSTALL IS COMPLETE There are two ways that you can leave and re-access the INSTALL program, shown in the following examples. The first example shows what to do if you make a mistake during INSTALL and, instead of correcting it, you choose to exit and start over.
Page 56: Exiting And Continuing
1-28 Installation and Maintenance Volume Exiting and Continuing If you start INSTALL and are interrupted, you can leave the program and continue later at the point where you left off. The following example, starting at question 1.c), shows how. What is the SYSTEM ID number? (1−6 digits). :555 How many (Octel 200/300) ports will be used? (1−8, empty line = 4) EXITING INSTALL...
Page 57 INSTALL 1-29 Enter NSTA at the @ prompt. If you enter Y to reinstall, you are prompted to enter a password. Enter the maintenance level password. If you do not enter a password or you enter an incorrect password, the INSTALL program is aborted. @INSTA −−−−−−−...
Page 58 1-30 Installation and Maintenance Volume Answering Y To Preload All Tables When preloading, all configuration tables are loaded. However, if a feature has not been purchased that table is not used. @INSTA SYSTEM HAS ALREADY BEEN INSTALLED. Do you wish to RE−INSTALL? (Y/N, empty line = N) <<IF YES, ALL TABLES WILL BE CLEARED AND USER MESSAGES WILL BE LOST>>...
Page 59 INSTALL 1-31 Answering N To Preload All Tables When you answer N, ALL tables are not preloaded. Instead, the server prompts you to preload groups of tables as follows: @INSTA −−−−−SYSTEM INSTALLATION DIALOG MM/DD HH:MM:SS YYYY SYSTEM NAME ID:000 SYSTEM HAS ALREADY BEEN INSTALLED. Do you wish to RE−INSTALL? (Y/N, empty line = N) <<IF YES, ALL TABLES WILL BE CLEARED AND USER MESSAGES WILL BE LOST>>...
Page 60 1-32 Installation and Maintenance Volume The following questions appear the same as in a regular installation. NETWORK LOCATIONS. NETWORK NUMBERING PLAN. DISTRIBUTION LISTS. Table PRE−LOADED from disk. UPDATE if necessary when INSTALL is complete. COS. Table PRE−LOADED from disk. UPDATE if necessary when INSTALL is complete.
Page 61 HARDWARE Chapter Contents Hardware ................. . Octel 200/300 Cabinets .
Page 62 HARDWARE Tables PSU DC Voltages ................2-12 Motherboard Interconnections .
Page 63 Octel 200/300 Quick Reference Guide Hardware Octel 200 Message Server Specifications Mailboxes Up to 5,000 per cabinet Messages Maximum Number 135 per mailbox, configurable by COS Maximum Length 3.0 hours, configurable by COS Capacity (per cabinet) Voice Storage Up to 540 hours per cabinet Redundant Voice Storage Up to 270 hours Redundant System Storage...
Page 64 Octel 200/300 Quick Reference Guide Hardware Octel 200 Message Server Specifications Electrical Requirements 100−240 VAC Auto-ranging PSU System Voltage Range 100−240 VAC Frequency 50−60 Hz Maximum Power 500 WATT 120 VAC System Voltage Range 90−132 Vac Frequency 47–63 Hz Maximum Power 500 WATT 230 VAC System Voltage Range...
Page 65 Octel 200/300 Quick Reference Guide Hardware Octel 200 Message Server Specifications Environmental Requirements (continued) Humidity, Operating 20–80%, noncondensing Atmosphere, Particulate 80 micrograms per cubic millimeter (max) Matter Corrosive Gases <10 ppm Altitude Operating –200 to 10,000 feet (–61 to 3,048 meters) Nonoperating, transit –200 to 40,000 feet (–61 to 12,192 meters) Nonoperating, storage...
Page 66 Octel 200/300 Quick Reference Guide Hardware Octel 200 Message Server Specifications Interfaces (continued) Internal Modem Bell 103/212A and CCITT V.22/CCITT V.22 bis. One per cabinet, accessible from any telephony port. Works Serial Ports Four RS-232C (2 DB9, 2 DB25) ports, rear access Alarm Relay DB9, rear access Routine Maintenance...
Page 67 Octel 200/300 Quick Reference Guide Hardware Octel 200 Message Server Specifications System Adjustments Cabinet Adjustments Levelers Internal Adjustments None Time-of-Day Clock Accuracy 1 min/mo, at 77F / 25C Battery Hold Time >1 year, at 77F / 25C Battery Life 10 years, at 77F / 25C PB60019−01 Octel 200/300 S.4.1...
Page 68 Octel 200/300 Quick Reference Guide Hardware Octel 300 Message Server Specifications Mailboxes Up to 10,000 per cabinet Messages Maximum Number 135 per mailbox, configurable by COS Maximum Length 3.0 hours, configurable by COS Capacity (per cabinet) Voice Storage Up to 1085 hours per cabinet Redundant Voice Storage Up to 542 hours, optional Redundant System Storage...
Page 69 Octel 200/300 Quick Reference Guide Hardware Octel 300 Message Server Specifications Electrical Requirements 100−240 VAC Auto-ranging PSU System Voltage Range 100−240 VAC Frequency 50−60 Hz Maximum Power 500 WATT 120-Vac System Voltage Range 90–132 Vac Frequency 47–63 Hz Maximum Power 1000 watts 230-Vac System Voltage Range...
Page 70 Octel 200/300 Quick Reference Guide Hardware Octel 300 Message Server Specifications Environmental Requirements (continued) Humidity, Operating 20–80%, noncondensing Atmosphere, Particulate 80 micrograms per cubic millimeter (max) Matter Corrosive Gases <10 ppm Altitude Operating –200 to 10,000 feet (–61 to 3,048 meters) Nonoperating, in transit –200 to 40,000 feet (–61 to 12,192 meters) Nonoperating, in storage...
Page 71 Octel 200/300 Quick Reference Guide Hardware Octel 300 Message Server Specifications Heat Dissipation 120, 230 and 240 VAC PSU Maximum 1,000 watts (3412 Btu per hour) per cabinet, each cooled with four internal, 4-inch (10.2-cm) fans 100−240 VAC Auto-ranging Maximum 600 WATT, (2047 Btu per hour) per cabinet, each cooled with two internal, 4-inch (10.2 cm) fans Routine Maintenance Air Filter Cleaning...
Page 72 Octel 200/300 Quick Reference Guide Hardware Octel 300 Message Server Specifications System Adjustments Cabinet Adjustments Levelers Internal Adjustments None Time of Day Clock Accuracy 1 min/mo, at 77F / 25C Battery Hold Time >1 year, at 77F / 25C Battery Life 10 years, at 77F / 25C Octel 200/300 S.4.1...
Page 73: Octel 200/300 Cabinets
Hardware HARDWARE This chapter contains information about the Octel 200R and Octel 300R message server architecture. Except where noted, the information is the same for both message servers. The Octel 200/300 outer metal enclosure contains shelves with slots for various disk drives and system card configurations.
Page 74 Installation and Maintenance Volume message server permanently, use the rear connector. If a terminal is to be connected temporarily, use the front connector. The front cabinet door must be open to use the front connection. The system terminal port supports any ASCII send/receive serial terminal. Refer to the Installation chapter, Terminal Communications section, in this volume.
Page 75 Hardware Octel 200 Cabinet Each Octel 200 is shipped fully assembled. The cabinet specifications are as follows: Height: 24.8 inches (63.0 cm) Clearances: Front: 22 inches (56 cm Width: 13.0 inches (33.0 cm) Rear: 6 inches (15 cm) Depth: 19.5 inches (49.5 cm) Side: 1 inch (2.5 cm) Weight: 100 pounds (45.4 kg) maximum...
Page 76 Installation and Maintenance Volume Other Octel 200 Components Fans Two fans are located at the rear of the cabinet. Air Filter The washable air filter is located inside the front door. Air intake is from the front and air exhaust is from the rear of the cabinet.
Page 77 Hardware Slot Number Cards LIC, TLC, DAC, DLC16, ILC12, DTIC or integration cards A1–A11 A1–A12 Fax card A10–A12 LAN card EntryWorks ACP card Refer to the Product Description and Administration volume, General Description chapter, General Octel 200/300 Sizing Consideration and Capacity section, for additional information. Refer to the Configuration volume, Slots Table chapter, for information about configuring the slots.
Page 78: Octel 200/300 Subsystems
Installation and Maintenance Volume Octel 200/300 Subsystems The following sections describe all Octel 200/300 subsystems. Tables listing each subsystem name, abbreviation, part number, and brief a description are located at the end of this section. Line Interface Cards LICs (Line Interface Card) provide an interface to the PBX extensions. The different types of line cards used in the Octel 200/300 are as follows: PBX Connection LIC4...
Page 79: Entryworks Acp Card
Hardware In the Octel 200 DACs can occupy slots A1 through A6. In the Octel 300 DACs can occupy slots A1 through A11. EntryWorks ACP Card The EntryWorks ACP (application control processor) card directs the Works for Serenade flow control language. It includes the host interface and the ACP SCSI disk drive control. EntryWorks requires the following: EntryWorks disk drive EntryWorks serial I/O panel and cable...
Page 80: Integration Cards
Installation and Maintenance Volume Integration Cards Integration cards are used with certain PBX integrations that utilize proprietary digital links. Four types of integration cards are available. A description of each follows. PIC integration cards with COD ports AT&T (ATTIC), ROLM (RIC), Northern Telecom SL-1 (SLIC). Each of these cards is divided into two integration units;...
Page 81: Voice Control Unit (Vcu)
Hardware PIC Integration Card for Northern Telecom (NPIC) The NPIC Integration Card is used with Northern Telecom Meridian 1 or Meridian SL-1 PBX integrations. With NPIC, the integration and line card functionality are combined on each port. The NPIC card is a 16-port COD card. Starting with S4.0, NPIC ports can be configured as agents in an ACD group.
Page 82 2-10 Installation and Maintenance Volume CPU Serial I/O Ports The Octel 200 CPU has three ports. The Octel 300 CPU has five ports. CPU Port − J1 The first serial port supports an RS−232C, auto-baud rate select, DB25, 300−38,400 bps connection.
Page 83: Power Supply Unit (Psu)
Hardware 2-11 Power Supply Unit (PSU) There are eight different Power Supply Units (PSUs) for the Octel 200/300. The differences between the PSUs are explained in this section. The information in this section applies to all PSUs unless otherwise noted. A PSU with the correct input voltage must be used.
Page 84: Psu Dc Voltages
2-12 Installation and Maintenance Volume PSU Voltages The AC and DC wiring is prewired to connectors that are automatically engaged when the power supply is installed. There are no power-supply adjustments. You can check voltages by using a digital volt meter. Using the digital volt meter, you can measure the system DC voltages at the voltage test points on the front edge of the CPU.
Page 85 Hardware 2-13 Differences between earlier and current Octel 200 PSUs Current AC PSU Earlier AC PSU Fuse: 6.3 Amp, 250V, slow blow, 5x20mm. Domestic Fuse: 10 Amp International Fuse: 5 Amp Mounted on front of PSU Mounted on front of PSU Autoranging: accepts AC input voltage from 100 VAC to 240 VAC.
Page 86: Octel 200/300 Motherboard
2-14 Installation and Maintenance Volume Octel 200/300 Motherboards The motherboard distributes power to the cards, disks, and fans; provides signaling between slots; interconnects cards and external connectors; and has a reset signal that activates when the power is turned on (resetting all boards in the message server.) Motherboards are installed in the rear of the server cabinet.
Page 87: Floppy Disk Drive
Hardware 2-15 Motherboard Interconnections The following table shows the motherboard functions and their interconnections. Table 2-2 Motherboard Interconnections Function Octel 200 Octel 300 Octel 300 Octel 300 Motherboard Shelf A Shelf B Shelf C Motherboard Motherboard Motherboard External A1 through A7 to A1 through A12 to None None...
Page 88: Hard Disk Drives
2-16 Installation and Maintenance Volume Hard Disk Drives The hard disk drives are plug-in, random access, read/write magnetic hard-disk assemblies, requiring no adjustments or jumper configurations. The Octel 200/300 uses SCSI technology hard disk drives that interface to a single SCSI bus. This bus is controlled by the VCU.
Page 89: Works For Serenade Hard Disk
Hardware 2-17 Works for Serenade Hard Disk The EntryWorks hard disk is a SCSI-technology hard disk. It stores EntryWorks programs and databases. In the Octel 200 the EntryWorks hard disk occupies slot B1. In the Octel 300 the EntryWorks hard disk occupies slot B2. Subsystem Configurations The following tables list each subsystem name, abbreviation, part number, and a brief description.
Page 90 2-18 Installation and Maintenance Volume Table 2-3 Octel 200/300 Subsystems (continued) Subsystem Configurations Part Number Description LINE INTERFACE CARDS (LIC) United States, Canada, 300-6002-001 4-port, two-wire, loopstart telephone line Mexico interface card (LIC4); 4 ports authorized. 300-6032-001 8-port, two-wire, loopstart telephone line interface card (LIC8);...
Page 91 Hardware 2-19 Table 2-3 Octel 200/300 Subsystems (continued) Subsystem Configurations Part Number Description Direct Access Card (DAC) 300-6027-001 4-port, two-wire, loopstart telephone line interface card. This card allows direct connection of incoming DID or outgoing PBX trunks. New Zealand, Australia 300-6027-011 4-port, two-wire, loopstart telephone line Direct Access Card (DAC)
Page 92 2-20 Installation and Maintenance Volume Table 2-3 Octel 200/300 Subsystems (continued) Subsystem Configurations Part Number Description AT&T Integration Card 300-6018-001 Digital interface card to the AT&T System 75, (ATTIC) System 85, and Definity PBXs. This connection provides Adaptive Integration features. AT&T Integration Card 300-6018-002 Same as 300-6018-001 but used in countries...
Page 93 Hardware 2-21 Table 2-3 Octel 200/300 Subsystems (continued) Subsystem Configurations Part Number Description OTHER SUBSYSTEM PARTS Voice Control Unit (VCU) 300-6001-004 File system manager, SCSI bus control, and voice bus control. Central Processing Unit (CPU) 300-6039-004 Central control processor that runs call processing software.
Page 94: Octel 200 Subsystems
2-22 Installation and Maintenance Volume Table 2-4 Octel 200 Subsystems Subsystem Configurations Part Number Description Motherboard (MB) 740-6503-001 Backplane board for interconnecting system modules and system power distribution. Power Supply Units (PSU) Power conversion from system input power to 120−230 VAC autoranging 740-6640-000 four regulated, DC voltages.
Page 95: Octel 300 Subsystems
Hardware 2-23 Table 2-5 Octel 300 Subsystems Subsystem Configurations Part Number Description Floppy Disk Drive 740-6010-001 Removable drive for configuration backup and software and prompt loading during an upgrade. Motherboards (MB) Backplane boards for interconnecting system Shelf A 740-6003-001 modules and system power distribution. Shelf B 300-6006-001 Shelf C...
Page 96: Octel 200 Cabinet Shelf Structure Front View
2-24 Installation and Maintenance Volume Octel 200 Figures This section contains the following views of the Octel 200 cabinet. Octel 200 Cabinet Shelf Structure Front View Octel 200 Cabinet Inside Front View Octel 200 Cabinet Rear View Octel 200 Cabinet Inside Rear View Octel 200/300 S.4.1 PB60019−01...
Page 97 Hardware 2-25 Octel 200 CPU Slot VCU Slot Front System Terminal Port Power Switch Card Slots A1 to A7 A1 − A6: 100-240VAC LIC, TLC, DAC, or Power Supply integration car Unit A1−A7: FAX card System Fuse A5−A7: LAN card Reload Button EntryWorks ACP Floppy Disk...
Page 98 2-26 Installation and Maintenance Volume Octel 200 Front Door System Terminal Port (Slot A8) (SP1 Connector) Card Slot CPU (Slot A9) ON/OFF Switch Card Slot Power Supply/ Floppy Drive Unit Reload Button Fuse Floppy Disk Drive Floppy Signal Cable Disk Drive Assembly Figure 2-2 Octel 200 −...
Page 99 Hardware 2-27 Octel 200 System RS-232C Terminal Connector Port (J1) Visual Mailbox (J2) Connector (J4) Alarm Port (J3) Power Cord I/O Panel Tapped Mounting Holes (to secure Works for Serenade Serial I/O Panel and DAC Panel) Earth Ground Connection Point Figure 2-3 Octel 200 −...
Page 100 2-28 Installation and Maintenance Volume Octel 200 Fan Power Harness Connector System Terminal Port Motherboard Power Cord Receptacle Figure 2-4 Octel 200 − Cabinet, Inside Rear View Octel 200/300 S.4.1 PB60019−01...
Page 101: Octel 300 Cabinet Shelf Structure Front View
Hardware 2-29 Octel 300 Figures This section contains the following views of the Octel 300 cabinet. Octel 300 Cabinet Shelf Structure Front View Octel 300 Cabinet Inside Front View Octel 300 Cabinet Rear View Octel 300 Cabinet Inside Rear View PB60019−01 Octel 200/300 S.4.1...
Page 102 2-30 Installation and Maintenance Volume Octel 300 CPU Slot Front System Terminal Port VCU Slot Power Switch Card Slots A1 to A12 A1 − A11: 100-240VAC LIC, TLC, DAC or Integration Power Supply Unit card A1−A12 Reload Button FAX card A10−A12 LAN card A12:...
Page 103 Hardware 2-31 Octel 300 Front Door System Terminal Port (SP1 Connector) (Slot A13) Card Slot Card Slot CPU (Slot A14) ON/OFF Switch Power Supply Unit Reload Button Floppy Signal Cable Fan Tray Floppy Disk Drive Hard Disk Drive Assembly Figure 2-6 Octel 300 − Cabinet, Inside Front View PB60019−01 Octel 200/300 S.4.1...
Page 104 2-32 Installation and Maintenance Volume Octel 300 RS-232C Reserved Connector Visual Mailbox RS-232C Port B (J2) Connector (J6) Connectors (J3 and J4) System Terminal Port Rear Connection (J1) Alarm Port (J5) Power Receptacle 50-pin Telco connectors (25 pair) Amphenol connectors Power Cord Cable Tiedown...
Page 105 Hardware 2-33 Octel 300 System Terminal Port Cable Main Motherboard (shelf A) Main Power Harness Power Line Filter SCSI Bus Main Disk Drive Jumper Cable Power Harness Disk Drive Motherboard (shelf B) Disk Drive Fan Tray Power Motherboard Harness (shelf C) Figure 2-8 Octel 300 −...
Page 107 PREPARING THE PHONE SYSTEM Chapter Contents How the Octel 200/300 Works with the Phone System ..........Interfaced Installations .
Page 109: How The Octel 200/300 Works With The Phone System
Preparing the Phone System HOW THE OCTEL 200/300 WORKS WITH THE PHONE SYSTEM The OctelR 200/300 message servers work with PBXs, Centrex, most hybrids, and some key systems. In most PBX environments, the Octel 200/300 is configured with its voice ports connected to the phone system as a series of DTMF touchtone single line analog extensions (touchtone sets).
Page 110: Interfaced Installations
Installation and Maintenance Volume Extensions Octel 200/300 Trunks E-1 Digital Link Figure 3-2 Octel 200/300 E-1 Digital Link For convenience, this manual uses the terms “phone system” and “PBX” to refer to any telephone system that works with the Octel 200/300. This chapter discusses Octel 200/300 connection to the phone system, the changes required, and how to order them.
Page 111: Integrated Installations
Preparing the Phone System Integrated Installations Different methods are used to integrate a telephone system with the Octel 200/300. In some cases, a combination of these methods may be used for full integration. Integration is the ability of the telephone system to provide the Octel 200/300 with information that identifies the extension number a call was intended for and, in some cases, the extension number from where the call originated.
Page 112: Acting As A Message Center
Installation and Maintenance Volume Figure 3-3 is a block diagram of the Octel 200/300 connected to the phone system where all incoming lines are directed to it. Arrows denote hunting. Octel 200/300 Figure 3-3 All Incoming Lines Directed to the Octel 200/300 Figure 3-4 is a block diagram of the Octel 200/300 connected to a phone system that has incoming lines split between the console and the Octel 200/300.
Page 113: Determining Necessary Changes
Preparing the Phone System DETERMINING NECESSARY CHANGES During the initial phase of the implementation process, perform a survey of the existing phone system. From the descriptions of the application(s), decisions are made about how the Octel 200/300 should be used. Refer to the Product Description volume, Implementation chapter, for a list of questions to ask during the survey.
Page 114: Changes To Central Office Trunking
Installation and Maintenance Volume CHANGES TO CENTRAL OFFICE TRUNKING Public Exchange (PE) changes may be needed to Add trunking capability Create new trunk groups Add, change, or delete 800 services Add, change, or delete DID or Centrex services Split the hunt group (directory listed number), allowing some trunks to be directed to the console and some to Octel 200/300 Additional Trunking The specific number of PBX lines and trunks depends on the number of ports and the desired trunking...
Page 115 Preparing the Phone System DATE: All concerned operating telephone companies and other common carriers ATTENTION: Supervisor On this date we have entered into a contractual agreement with (the Octel 200/300 supplier) to be our communications representative relating to all voice grade telecommunication needs. This agreement is for an indefinite period.
Page 116: Phone System Configuration
Installation and Maintenance Volume PHONE SYSTEM CONFIGURATION Changes may be required to the following: The Octel 200/300 port extensions Called extensions Trunks Redirection Selection Additional equipment may be required before these changes can be made. Most changes are to the PBX database.
Page 117: Called Extensions
Preparing the Phone System 6. Note the pilot number for each hunt group. Depending on the PBX type, the pilot number may be either a phantom number with no actual extension appearance the first extension of the hunt group 7. Make the hunt group number easy to enter and easy to remember, since employees use this number to access the Octel 200/300.
Page 118: Ordering Phone System Changes
3-10 Installation and Maintenance Volume Table 3-1 PBX Features to Direct Trunks to the Octel 200/300 PBX Manufacturer and Model Name of Feature AT&T/Lucent All but Horizon and AT&T System 25 DDC (Direct Department Calling) Horizon and AT&T System 25 DGC (Direct Group Calling) ROLM/Siemans DEDICATED...
Page 119 Preparing the Phone System 3-11 The vendor may require your 200/300 registration information: FCC Registration Ringer Equivalence 0.7A PBX Interface 25-pair cable Line card meets FCC Part 68 The unit meets FCC Part 15, Class A UL Registration UL1459 Dear (PBX-Vendor Name): This letter confirms the service order and tentative installation of the Octel 200/300 for our mutual customer, (company name).
Page 120: Implementing The Octel 200/300 On Pbxs Without Dil Feature
3-12 Installation and Maintenance Volume IMPLEMENTING THE OCTEL 200/300 ON PBXS WITHOUT DIL FEATURE You may encounter a PBX with an older feature package that does not provide the DIL feature. If the the phone system does not have a DIL feature, there are several alternatives for directing trunks to the Octel 200/300 ports for answer: Upgrade the PBX to a feature package offering the DIL feature Use DID numbers...
Page 121: Upgrade The Pbx To A Feature Package Offering The Dil Feature
Preparing the Phone System 3-13 Upgrade the PBX to a Feature Package Offering the DIL Feature Depending on the customer’s current version, this may not be economically feasible. However, this is the most straightforward solution. Use DID Numbers The vast majority of customers have a block of DID numbers, but they may be limited by not having sufficient DID numbers and trunks.
Page 123 INSTALLATION Chapter Contents Receiving the Equipment ..............Inspecting for Shipping Damage .
Page 124 INSTALLATION Chapter Contents (continued) Pin Assignments for Message Server Cards and Ports ......... . 4-41 Four-Port Line-Interface Card, ROLM Integration Card, and Mitel Integration Card .
Page 125 INSTALLATION Figures Octel 200 Floor Plan for Domestic Installation in the US, Canada and Mexico ..... . . Octel 300 Floor Plan for Domestic Installation for the US, Canada, and Mexico .
Page 127: Receiving The Equipment
Also inspect the cardboard carton. If the tilt-watch is tripped or the carton has external damage, notify the carrier immediately, and submit a damage report to the carrier and to Avaya. In the event of equipment damage, negotiate claims directly with the carrier.
Page 128: Reshipping
12. Collect and save all packing material, cartons, foam inserts, shipping pallet, etc., as they can be reused to ship the server back to Avaya if any shipping damage was incurred. Reshipping If the Octel 200/300 is to be reshipped from your location, use the original shipping carton, and perform the following: 1.
Page 129: Moving The Equipment On-Site
Installation 4−3 Moving the Equipment On-Site Before moving the server, verify the status of the new site: Is the input power ready? Is it the same as the input power required for the Octel 200/300? Is the installation location ready? Are the telephone extensions ready to be hooked up? Move the Octel 200/300 server in the vertical, upright position on the shipping pallet.
Page 130: Installation Requirements
4−4 Installation and Maintenance Volume INSTALLATION REQUIREMENTS Installing the Octel 200/300 involves the following: Connecting PBX extensions to Octel 200/300 ports Connecting power to the cabinet Installing the configuration database Updating the database for both the Octel 200/300 and the PBX Dedicating trunks in the PBX to the Octel 200/300 hunt or distribution group Testing To be sure nothing is left undone during the installation process, use the installation checklist in...
Page 131 Installation 4−5 Table 4-1 indicates the input circuit current that must be supplied by a dedicated branch circuit. Table 4-1 Input Circuit Current at Nominal Operating Line Voltage Input Voltage Frequency Rated Input Current Range Octel 200 Octel 300 120 VAC 50–60 Hz 10 A 230 VAC (Octel 200)
Page 132 Service Access − Rear access for system cabling − Front access for service of field Side access not required − Acceptable Environment − Equipment room − Office environment Maximum Heat Dissipation − 1706 BTU/hr NOMINAL PLUG TYPE VOLTAGE 120 VAC NEMA 5−15P 240 VAC NEMA 6−15P...
Page 133 Service Access − Rear access for system cabling − Front access for service of field − Side access not required Acceptable Environment − Equipment room − Office environment Maximum Heat Dissipation − 3412 BTU/hr AIR EXHAUST EXHAUST TOP VIEW SIDE VIEW NOMINAL PLUG TYPE VOLTAGE...
Page 134 4−8 Installation and Maintenance Volume IMPORTANT SAFETY INSTRUCTIONS FOR A.C. POWERED SYSTEMS SAVE THESE INSTRUCTIONS To conform to the safety agency grounding requirements, use the power cord provided. This power cord complies with the following UL requirement: “An equipment grounding conductor that is not smaller in size than the ungrounded branch-circuit supply conductors, is to be installed as part of the circuit that supplies the product or system.
Page 135: Fax Application Processor
Installation 4−9 Table 4-2 Input Power Requirements Component Power Consumption (watts) Octel 200 Octel 300 Base cabinet 4-port line card 8-port line card 16-port line card Fax Application Processor LAN card Voice/system disk drive Works for Serenadet disk EntryWorks ACP card The base cabinet includes a VCU and CPU, a floppy disk drive, fans, and PSU.
Page 136: Installation Procedure
4−10 Installation and Maintenance Volume Installing the Octel 200/300 With –48-Vdc Power Supply Unit The –48-Vdc powered server does not include a power cord. A terminal block is provided on the back of the cabinet for field wiring to the DC power source. The installation must be performed as described below, to comply with National Electrical Code (NEC) and UL regulations.
Page 137 Installation 4−11 Terminal Block Negative Lead Positive Lead Cover Plate Conduit Strain Relief 1/2-inch Diameter Conduit Ground Lead DC Inlet Box Figure 4-3 Octel 200 Direct-Connect Installation PB60019−01 Octel 200/300 S.4.1...
Page 138 4−12 Installation and Maintenance Volume Terminal Block DC Filter Assembly Positive Lead Negative Lead Cover Ground Lead Conduit Strain Relief 1/2-inch Diameter Conduit Figure 4-4 Octel 300 Direct-Connect Installation Octel 200/300 S.4.1 PB60019−01...
Page 139: Distributor-Supplied Equipment
Installation 4−13 Conduit With Three Terminal Block Wires Power – Source – Rear Panel Earth Ground Ground Stud Figure 4-5 Diagram of the Field Wiring for –48-Vdc Powered Octel 200 Distributor-Supplied Equipment Each Octel 200/300 line card is connected to the PBX with a 25-pair cable. Supply one cable for each line card.
Page 140: Terminal Communications
4−14 Installation and Maintenance Volume TERMINAL COMMUNICATIONS You can establish communication with the message server by connecting a local terminal, by calling in through an internal or external modem, or by using the Telnet feature. The Telnet and internal modem accesses are mutually exclusive.
Page 141 Installation 4−15 Table 4-4 DCE Pinouts for Cable Connections Between the RS-232C Terminal and the Octel 200/300 EIA/CKT Signal Function Protective ground Transmit data (TX) Receive data (RX) Request to send (RTS) Clear to send (CTS) Signal ground Receive-line signal detector (DCD) Data terminal ready (DTR) To Terminal (DTE) Octel 200/300 (DCE)
Page 142: Connecting The Local Terminal/Setting The Baud Rate
4−16 Installation and Maintenance Volume Connecting the Local Terminal/Setting the Baud Rate The following explains how to connect a local terminal and set the baud rate. The Octel 200/300 default baud rate for the direct terminal connection is 9600. You can adjust the baud rate by using the BAUD command.
Page 143: Connecting To The Internal Modem
Installation 4−17 RS-232C Male Connectors To modem To Octel 200/300 (DCE) (DCE) Figure 4-7 Octel 200/300 to External Modem Pinouts The Octel 200/300 requires pin 4 (RTS) to be TRUE or left open and pin 20, Data Terminal Ready (DTR), to be TRUE. The modem must provide DCD (pin 8) and CTS (pin 5) at the modem connector; that is, DTR (pin 20) and RTS (pin 4) at the Octel 200/300 connector.
Page 144: Connecting To A Remote Message Server Using Telnet
To support access from the local server to any remote server on the same network, System Parameter 318 − TELNET:ENABLE TELNET CLIENT ACCESS THROUGH MODEM must be set to Yes on the local server. The default setting is No, and can only be changed by Avaya Support. Octel 200/300 S.4.1...
Page 145 Installation 4−19 Configuration A local message server must be configured as follows to allow Telnet access: System Parameter 297 — TELNET: ENABLE TELNET SERVER must be YES to enable Telnet. System Parameter 300 — TELNET: TELNET SERVER PORT NUMBER can be set to a value other than the default of 23.
Page 146 4−20 Installation and Maintenance Volume You can identify which message server you have accessed during a Telnet session because the message server name, up to six characters, displays before the @ prompt or . (dot) prompt. When you are connected via Telnet and are in UPDATE mode, you can control the screen scroll by using CNTL−S to stop scrolling and CNTL−Q to start again.
Page 147: Octel 200/300 Hardware Installation
Installation 4−21 OCTEL 200/300 HARDWARE INSTALLATION The physical installation of the message server begins by connecting the terminal to the Octel 200/300, applying power, and observing the Octel 200/300 self-test. Starting Up the Message Server Connect the terminal to the RS-232C connector marked J1 in the rear of the cabinet or to SP1. When you load or reload the Octel 200/300, the CPU and other system modules execute a power-on selftest diagnostic, or Boot ROM diagnostic.
Page 148 4−22 Installation and Maintenance Volume Model 300−6039−001 Rev F1 Step 27 32MB Testing Processor...PASSED Testing System Voltage/Temp...PASSED Testing ROM Checksum...PASSED Testing PIT...PASSED Testing DMA...PASSED Testing UART...PASSED Testing Modem...PASSED Testing TDM Crosspoint...PASSED Testing Floppy...PASSED Testing RTC...PASSED Testing BIC...PASSED Testing OCC...PASSED Testing WDT...PASSED Testing Control Bus Interface...PASSED Testing COMPLETED Booting from SCSI file XBOOT.IM...
Page 149: Measuring Dc Voltages
Installation 4−23 Measuring DC Voltages The AC and DC wiring is prewired to connectors that are automatically engaged when the power supply is installed. There are no power-supply adjustments. You can check voltages by using a digital volt meter. Using the digital volt meter, you can measure the system DC voltages at the voltage test points on the front edge of the CPU.
Page 150: Octel 200/300 Software Installation
4−24 Installation and Maintenance Volume OCTEL 200/300 SOFTWARE INSTALLATION The Octel 200/300 indicates it is ready to receive commands or other input by displaying a prompt character. The actual prompt character displayed indicates whether you are at the operating system level or within the INSTALL or UPDATE programs.
Page 151: Using Update
Installation 4−25 Using UPDATE Use the UPDATE program to verify or modify the configuration database, as described in the following two sections. Verifying the Configuration Database After you finish the message server configuration, the terminal again displays the @ prompt. To get a printout of the database, enter the UPDATE program.
Page 152: Connecting The Phone System To The Octel
4−26 Installation and Maintenance Volume CONNECTING THE PHONE SYSTEM TO THE OCTEL 200/300 After you have verified that both the message server and the PBX are configured correctly, you must connect the Octel 200/300 to the PBX. Connection Overview The Octel 200/300 installation involves connecting 25-pair cables from the rear of the Octel 200/300 to a 66M4-4W connector block, which is mounted on a backboard.
Page 153: Connector Blocks
Installation 4−27 A line card installation kit is required if you are installing either line or integration cards for the Octel 200/300. For more information about the installation of an integration card, refer to the appropriate chapter in the Integration volume. For information about installing the EntryWorks ACP card, refer to the Works for Serenade documentation.
Page 154: Wiring
4−28 Installation and Maintenance Volume Column = Pair Number Jack 3 (C) Jack 1 (A) to slot 3 to slot 1 Jack 4 (D) Jack 2 (B) to slot 4 to slot 2 Figure 4-9 Connector Block Wiring In most cases, the existing wiring is not consistent in its placement of the connections. To isolate faults quickly, it is recommended that the slots be connected in numerical order, allowing for known or anticipated expansion.
Page 155 Installation 4−29 66M4-4W 66M4-4W Octel 200/300 Rear View Figure 4-10 Example of Server-to-Block Connections For maximum configuration, three connector blocks and twelve 25-pair cables are required. The actual wiring (cross-connections from the 66M4-4W connector block to the 66M block, or equivalent), can be made in any manner consistent with good telephony practices.
Page 156: Octel 200/300 Testing
4−30 Installation and Maintenance Volume OCTEL 200/300 TESTING The Octel 200/300 should always be checked for proper operation after the configuration database is installed or changes are made. In addition to the message server test, other tests should be made before the Octel 200/300 is connected.
Page 157 Installation 4−31 1. Connect telephone B to the modular-adapter position associated with port 1 of the Octel 200/300. 2. From telephone A, call the extension number associated with telephone B. 3. Answer telephone B, and perform a hookswitch flash or press the transfer key if available. 4.
Page 158 4−32 Installation and Maintenance Volume Verify that the Octel 200/300 correctly handles a ring-no-answer (RNA) call. 1. From telephone A, call the extension associated with port 1. 2. Did the Octel 200/300 answer with the correct company greeting (a custom greeting or the generic greeting)? Continue.
Page 159 Installation 4−33 Hunt Group Operation Test Verify the hunting sequence, as follows: The terminal command PS displays the current status of each Octel 200/300 port. A three-character abbreviation denotes the state of each port. Refer to the Maintenance Commands chapter for more information about using the PS command and the meaning of the states. 1.
Page 160 4−34 Installation and Maintenance Volume 2. Does the call overflow to the correct answering extension as determined for fail-safe operation? Continue. Determine the cause and correct the problem before continuing. Some PBXs might not support hunt-group overflow and the caller could experience a busy condition or a ring no-answer condition until a port is available to accept the call.
Page 161 Installation 4−35 Continue. Determine the cause and correct the problem before continuing. 3. From telephone A, call outside the PBX and back in on trunks dedicated to the hunt group. 4. Does the Octel 200/300 answer correctly? Continue. Determine the cause and correct the problem before continuing. 5.
Page 162 4−36 Installation and Maintenance Volume 2. Does the Octel 200/300 answer correctly? Continue. Determine the cause and correct the problem before continuing. 3. Repeat the procedure from step 1 for each trunk, until all hunts have been tested. Verify that each trunk is answered by the Octel 200/300 with the correct greeting.
Page 163 Installation 4−37 5. Leave a test message for telephone C. A message is not delivered to a mailbox unless it is at least 4.5 seconds long. The mailbox must be entered in the USER Table for the Octel 200/300 to offer to take a message. 6.
Page 164: Tracking The Installation
4−38 Installation and Maintenance Volume TRACKING THE INSTALLATION Use the following checklist to help track any installation and telephone changes, as follows: Use the “See Chapter” column for reference to the appropriate chapter in the Installation and Maintenance volume for further information. Enter the name of the person who is responsible for tracking an installation task in the “Person Responsible”...
Page 165 Installation 4−39 Installation Task Person Chapter Responsible Scheduled Completed PBX Preparation Preparing the Phone System Survey telephone system (Y/N) Additional touch-tone extensions (as required) Install and label the Octel 200/300 ports PBX COS changes for the Octel 200/300 port extensions Forwarding Off-site calls, no call restriction Remove call waiting features...
Page 166 4−40 Installation and Maintenance Volume Installation Task Person Chapter Responsible Scheduled Completed Pass/Fail Tests Installation Step Description Dial tone on PBX extensions Extension number check PBX function Call to intercept/attendant PBX Ring-no-answer extension Busy extension Hunt Group operation Fail-safe busy operation Fail-safe RNA operation Trunk to the Octel 200/300 operation...
Page 167: Pin Assignments For Message Server Cards And Ports
Installation 4−41 PIN ASSIGNMENTS FOR MESSAGE SERVER CARDS AND PORTS Connectors P1 through P12 use a 50-pin male telco connector with the pin arrangement shown in Figure 4-11. Figure 4-11 50-Pin Male Telco Connector Pinouts The following sections contain tables showing the pin assignments for the following: Line-interface card (LIC4, LIC8, DLC16, and ILC12) Digital trunk interface card (DTIC) Telemarketing line card (TLC)
Page 168: Four-Port Line-Interface Card, Rolm Integration Card, And Mitel Integration Card
4−42 Installation and Maintenance Volume Four-Port Line-Interface Card, ROLM Integration Card, and Mitel Integration Card The following pin assignments are for the four-port line-interface card (LIC4), the ROLM integration card (RIC), and the Mitel integration card (MIC), as they appear on the rear 50-pin telco connector. If an LIC is installed in slot A1, it uses 50-pin telco connector P1;...
Page 169: Eight-Port Line-Interface Card And Telemarketing Line Card
Installation 4−43 Eight-Port Line-Interface Card and Telemarketing Line Card The following pin assignments are for the eight-port line-interface card (LIC8) and the Telemarketing Line Card (TLC), as they appear on the rear 50-pin telco connector. If an LIC or TLC is installed in slot A1, it uses 50-pin telco connector P1;...
Page 170: 16-Port Line-Interface Card (Dlc16) And The Pbx Integration Cards For Northern Telecom (Npic)
4−44 Installation and Maintenance Volume 16-Port Line-Interface Card (DLC16) and the PBX Integration Cards for Northern Telecom (NPIC) The following pin assignments are for the 16-port line-interface card (DLC16) and the Northern Telecom PBX integration card (NPIC) as they appear on the rear 50-pin telco connector. 50-Pin Number Signal Function 50-Pin Number...
Page 171: 12-Port International Line-Interface Card
Installation 4−45 12-Port International Line-Interface Card The following pin assignments are for the 12-port international line-interface card (ILC12) as they appear on the rear 50-pin telco connector. 50-Pin Number Signal Function 50-Pin Number Signal Function RING1 TIP1 RING2 TIP2 RING3 TIP3 RING4 TIP4...
Page 172: Dtic Pin Assignment
4−46 Installation and Maintenance Volume DTIC Pin Assignment The following pin assignments are for the Digital Trunk Interface Card (DTIC) as they appear on the rear 50-pin telco connector. 50-Pin Number Signal Function 50-Pin Number Signal Function TXRING TXTIP TXRING TXRING RXRING RXTIP...
Page 173: Northern Telecom Sl-1 Integration Card
Installation 4−47 Northern Telecom SL-1 Integration Card The following pin assignments are for the Northern Telecom SL-1 integration card (SLIC) as they appear on the rear 50-pin telco connector. If a SLIC card is installed in slot A9, it uses 50-pin telco connector P9; if it is installed in slot A10, it uses connector P10, etc.
Page 174: At&T Integration Card (Attic)
4−48 Installation and Maintenance Volume AT&T Integration Card (ATTIC) The following pin assignments are for the AT&T integration card (ATTIC) as they appear on the rear 50-pin telco connector. If an ATTIC card is installed in slot A9, it uses 50-pin telco connector P9; if it is installed in slot A10, it uses connector P10, etc.
Page 175: Serial Integration Card For The Meridian 1 (Sic8)
Installation 4−49 Serial Integration Card for the Meridian 1 (SIC8) The following pin assignments are for the serial integration card (SIC8) for the Meridian 1 as they appear on the rear 50-pin telco connector. If an SIC8 card is installed in slot A9, it uses 50-pin telco connector P9;...
Page 176: Apic Integration Card
4−50 Installation and Maintenance Volume APIC Integration Card The following pin assignments are for the AT&T APIC card as they appear on the rear 50-pin telco connector. If an APIC card is installed in slot A9, it uses 50-pin telco connector P9; if it is installed in slot A10, it uses connector P10, etc.
Page 177: Sic8 I/O Panel Pinouts
Installation 4−51 SIC8 I/O Panel Pinouts The following pin assignments are on the SIC8 I/O panel for port 1 (DB 26 connector). 50-Pin Signal I/O Line Number Function TXD1 LI/O (18) RXD1 LI/O (1) RTS1 LI/O (37) CTS1 LI/O (20) DSR1 LI/O (3) DCD1...
Page 178: Direct-Access Card (Dac)
4−52 Installation and Maintenance Volume Direct-Access Card (DAC) The following pin assignments are for the direct-access Card (DAC) as they appear on the rear 50-pin telco connector. If a DAC is installed in slot A1, it uses 50-pin telco connector P1; if it is installed in slot A2, it uses connector P2, etc.
Page 179: Direct-Access Card I/O Panel Dp Ext Connector
Installation 4−53 Direct-Access Card I/O Panel DP EXT Connector The following pin assignments are on the DP EXT connector for the DAC I/O panel. DP EXT is a 50-pin telco connector. 50-Pin Number Signal Function 50-Pin Number Signal Function 1RING1 1TIP1 1RING2 1TIP2...
Page 180: External Alarm Port
4−54 Installation and Maintenance Volume External Alarm Port The external alarm port uses a 9-pin DB9 female connector with the following pin arrangement: Front View DB9 Male Connector Use connector J3 for the Octel 200. Use connector J5 for the Octel 300. The external-alarm connector pin assignments are as follows: AJ1 and AJ2 Connector Pin Assignments Pin Number...
Page 181: Octel 300 Cabinet
Installation 4−55 4.10 OCTEL 300 RACK MOUNT INSTALLATION The Octel 300 can be installed in a 19-inch rack. Figure 4-12 illustrates a rack-mount installation. OCTEL 300 10 mounting screws (supplied in Octel Rack Mount Kit) 2 rack-mounting brackets, one each side (supplied in Octel Rack Mount Kit) 8 mounting screws (supplied by rack manufacturer)
Page 182: Preinstallation
4−56 Installation and Maintenance Volume Preinstallation Determine whether the rack to be used is of a suitable size and strength to hold the Octel 300. At maximum configuration, the server can weigh as much as 220 pounds and might be too heavy for some racks.
Page 183: Removal
Installation 4−57 8. Using a tape measure, determine where the speed nuts provided by the manufacturer should clip on the rack vertical rails to line up with the holes in the Octel 300 rack-mounting brackets. This step is not necessary if the rack has threaded holes in the vertical mounting rails. 9.
Page 185 REPORTS Chapter Contents Overview ................. . Listing and Clearing Reports .
Page 186 Octel 200/300 Quick Reference Guide Reports Command Additional Information List Report Shows reports that can be listed. Individual reports are shown @L R below. System Parameter 72 determines maximum lines per page for reports. Clear Report Produces a listing of reports that can be cleared. Options are: @C R 1=System Performance and Port Statistic 2=Network Traffic...
Page 187 Octel 200/300 Quick Reference Guide Reports Command Additional Information Mailbox Usage Shows mailbox usage time. Usage includes logon time and access time. User Status Detail Shows status information on mailbox access and time durations associated with individual mailbox usage. Integration Calling Shows information about the type of non-integrated or integrated Statistics calls a mailbox receives.
Page 188: Overview
Reports OVERVIEW Reports provide statistics on the operation and usage of the OctelR 200/300 message server and give owners the ability to monitor various operational aspects of the Octel 200/300. Reports may be accessed at any time through the system’s administration terminal. The Octel 200/300 offers reports that provide both system-wide and mailbox statistics.
Page 189: Listing And Clearing Reports
Installation and Maintenance Volume LISTING AND CLEARING REPORTS Information is collected and stored in various internal tables. The information accumulates until the report is cleared. Reports can be listed without affecting the accumulated data. Once the command to clear a report is entered, the values are reset to zero and resume accumulating. Most reports show only the date they are run.
Page 190: Listing User Statistics (Selections 3, 4, 7, 8, And 9)
Reports The prompts displayed after selecting a specific report (i.e., 1−0) vary slightly as shown in the following sections. These reports can be printed if you have a teleprinter or printer attached to the terminal or PC. Before each reported is displayed, the message server prompts “READY PRINTER, THEN PRESS RETURN.”...
Page 191: Clearing A Report
Installation and Maintenance Volume If 1−8 digits are entered, the list displays the mailboxes beginning with the digit(s) entered. In this example the first digit is 5 and mailboxes are three digits long: Entered Digits Mailboxes Displayed All mailboxes beginning with 5 All mailboxes beginning with 56 Only mailbox 567 All user reports are sorted by first digit.
Page 192 Reports When option 1 — System Performance and Port Statistics, is chosen, the following reports are cleared: System Performance System Performance by COS report Digital Network Performance Report Port Statistics When option 3 — User Calling and Message Statistics, is chosen, the following reports are cleared: User Message Statistics User Calling Statistics Mailbox Usage...
Page 193: System Performance Report
Installation and Maintenance Volume SYSTEM PERFORMANCE REPORT SYSTEM PERFORMANCE. NETWORK TRAFFIC. USER MESSAGE STATISTICS. USER CALLING STATISTICS. DISK USAGE. PORT STATISTICS. MAILBOX USAGE. USER STATUS DETAIL. INTEGRATION CALLING STATISTICS. SYSTEM PERFORMANCE BY COS. The System Performance report provides system-wide call and message statistics. It details the number of calls to busy and not answered extensions, calls to attendant/intercept positions, and messages left under various conditions.
Page 194 Reports −−−− SYSTEM PERFORMANCE REPORT FOR (SYSTEM NAME) −−− FROM: MM/DD HH:MM A.M. YYYY MM/DD HH:MM P.M. YYYY PAGE 1 OF 1 −−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−− INCOMING CALL SUMMARY −−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−− CALLER’S INITIAL ACTION: DIALED EXTENSION OR DIGITS DEFAULTED TO ASSISTANCE DIALED ”0” FOR ASSISTANCE LEFT A MESSAGE AT THE TONE PRESSED ”#”...
Page 195: Call Summary
Installation and Maintenance Volume Call Summary The Call Summary portion of the System Performance report shows the stages of calls and actions of callers into the Octel 200/300. The calls include the following: Callers attempting to reach extensions. People calling into mailboxes. Other calls answered (such as calls from other network locations and calls from the DID Interface).
Page 196 Reports Number of times callers pressed and were transferred to attendant or DIALED ASSISTANCE intercept position. (Peg 128) If the call is integrated with a call record, pressing for assistance is pegged under Subsequent Actions. Number of times callers left a message as an initial action. This also LEFT A MESSAGE AT THE TONE includes instances where Next Mailbox gives the caller a greeting and takes...
Page 197 5-10 Installation and Maintenance Volume Subsequent Actions After completing the initial action, (i.e., caller left a message at the tone), another action is taken. Subsequent actions are described below. This category can include DIALED EXTENSION OR DIGITS Number of times callers dialed a defined first digit from 0 to 8 (0 (Peg 130) applies for systems configured with mailboxes that start with 0XX).
Page 198 Reports 5-11 Progress of Calls to Extensions If the callers initial or subsequent action requires the Octel 200/300 to place a call, responses to that call are detailed below. Also included is the number of logon requests that were successfully completed. This category can include ANSWERED (Peg 46)
Page 199: Message Summary
5-12 Installation and Maintenance Volume Number of calls placed by the Octel 200/300 to vacant number (fast busy). VACANT NUMBER (Peg 38) Total calls placed to extensions by the Octel 200/300. TOTAL TO EXTENSIONS (Peg 46, 34, 35, 38, 39, 98, 144, and 162) Number of times a mailbox was successfully logged onto.
Page 200: Disk Usage
Reports 5-13 Messages Currently Stored Messages are generally created by callers or by mailbox owners. Recorded names and greetings created using the Insert/Swap feature are also considered to be messages. System totals for each of these categories are reflected below. Number of greeting messages currently stored in mailboxes.
Page 201: Digital Network Performance Report
5-14 Installation and Maintenance Volume Digital Network Performance Report The Digital Network Performance Report tracks LAN performance. It provides a measure of the messaging traffic across the digital network and the allocation of the LAN channel resources for the messaging traffic across the digital network. It is an extension of the System Performance Report. To access the Digital Network Performance Report, at the @ prompt, enter L R 1 D Enter...
Page 202 Reports 5-15 Message Statistics Number of messages sent. MESSAGES SENT Number of messages received. MESSAGES RECEIVED Number of network names received from the digital network. NAMES RECEIVED Number of realtime name plays requested (applies only to Domain). REAL TIME NAMES PLAYED Time (in hours, minutes, and seconds) of the actual lengths of the messages MESSAGE SEND*...
Page 203: Lan Connections
5-16 Installation and Maintenance Volume LAN Connections OUTGOING Attempted Number of attempts to make a connection to another location. Rejected Number of times an attempt to connect to another location was rejected. Got Busy Number of times an attempt to connect to another location was rejected because all LAN channels were busy at the other location.
Page 204: Network Traffic Report
Reports 5-17 NETWORK TRAFFIC REPORT SYSTEM PERFORMANCE. NETWORK TRAFFIC. USER MESSAGE STATISTICS. USER CALLING STATISTICS. DISK USAGE. PORT STATISTICS. MAILBOX USAGE. USER STATUS DETAIL. INTEGRATION CALLING STATISTICS. SYSTEM PERFORMANCE BY COS. The Network Traffic report provides traffic information for each location (multicabinet and remote) configured in the network.
Page 205: To Location
5-18 Installation and Maintenance Volume To Location For each location name, information is reported for a maximum of three possible route choices. For each route choice, the following accumulates: Number of calls attempted to this location by this route. CALLS TRIED Encountered busy trying to reach this location.
Page 206: Network Scheduled
Reports 5-19 Faxes sent during the night. The night hours are defined by System FAXES NIGHT Parameter 62 or 63. Faxes sent during all hours not defined by System Parameters 62 and 63. FAXES DAY This column indicates the number of times all messages were returned for a ALLMSG RET’D particular location.
Page 207: Network Access Totals
5-20 Installation and Maintenance Volume Network Access Totals Summary of network access for each location: Number of calls attempted to this location. CALLS TRIED Calls tried that were not successful. Could be due to all ports busy, route CALLS FAILED busy, route failure, or, for protocols 1 and 3, line quality problems.
Page 208: Connections
Reports 5-21 ************************************************************ −−−−−−−−−−− NETWORK TRAFFIC REPORT FOR NAME −−−−−−−−−−−−−−−− FROM :MM/DD HH:MM A.M. YYYY TO :MM/DD HH:MM P.M. YYYY ************************************************************ LOCATION << NAME >> * * * DIGITAL NETWORK ACTIVITY * * * −−−−−−−−−−−−−−−−− CONNECTIONS −−−−−−−−−−−−−−−−−−−−−− NIGHT TRIED FAILED ALL−BSY MINUTES MINUTES...
Page 209: Message Delivery
5-22 Installation and Maintenance Volume Message Delivery Information for each location includes Message send attempts over the LAN. TRIED Number of send attempts that failed to deliver messages. FAILED Number of times the message server tried to send a message to this location RETRY that had already been tried earlier Number of times a message transfer was not completed because of a...
Page 210: User Message Statistics
Reports 5-23 USER MESSAGE STATISTICS SYSTEM PERFORMANCE. NETWORK TRAFFIC. USER MESSAGE STATISTICS. USER CALLING STATISTICS. DISK USAGE. PORT STATISTICS. MAILBOX USAGE. USER STATUS DETAIL. INTEGRATION CALLING STATISTICS. SYSTEM PERFORMANCE BY COS. The User Message Statistics report provides a detailed list of call and messaging activity for individual mailboxes.
Page 211: Messaging Statistics
5-24 Installation and Maintenance Volume Messaging Statistics Provides statistics about messages currently stored in each mailbox. Also shows the date that data for each mailbox was last cleared (from a terminal) by using the command CLEAR REPORTS and choosing option 3. This report also shows whether a SDL (System Distribution List) is being used.
Page 212: User Calling Statistics
Reports 5-25 USER CALLING STATISTICS SYSTEM PERFORMANCE. NETWORK TRAFFIC. USER MESSAGE STATISTICS. USER CALLING STATISTICS. DISK USAGE. PORT STATISTICS. MAILBOX USAGE. USER STATUS DETAIL. INTEGRATION CALLING STATISTICS. SYSTEM PERFORMANCE BY COS. The User Calling Statistics report provides a detailed list of call and messaging activity for individual mailboxes.
Page 213 5-26 Installation and Maintenance Volume ANSWD Number of calls answered This number includes only non-integrated calls that are transferred through the message server. Calls that are released and forwarded back are pegged in the Integration Calling Statistics report. NO ANSWD Number of calls that are transferred by the message server and reconnected on a no-answer condition.
Page 214: Disk Usage Report
Reports 5-27 DISK USAGE REPORT SYSTEM PERFORMANCE. NETWORK TRAFFIC. USER MESSAGE STATISTICS. USER CALLING STATISTICS. DISK USAGE. PORT STATISTICS. MAILBOX USAGE. USER STATUS DETAIL. INTEGRATION CALLING STATISTICS. SYSTEM PERFORMANCE BY COS. The Disk Usage report provides statistics about the amount of voice message storage currently used on the message server.
Page 215: Total System Message Storage
5-28 Installation and Maintenance Volume Total System Message Storage The Disk Usage report displays the storage capacity, total percentage of storage used, and percentages of storage for names, greetings, and user messages for the disk. Number of minutes of storage possible on the drive installed. STORAGE CAPACITY Total percentage of the disk storage capacity used.
Page 216: Port Statistics
Reports 5-29 PORT STATISTICS SYSTEM PERFORMANCE. NETWORK TRAFFIC. USER MESSAGE STATISTICS. USER CALLING STATISTICS. DISK USAGE. PORT STATISTICS. MAILBOX USAGE. USER STATUS DETAIL. INTEGRATION CALLING STATISTICS. SYSTEM PERFORMANCE BY COS. This report contains information for each port configured in the SLOTS Table. There are three sections of this report: Individual Port Statistics Port Group Statistics...
Page 217 5-30 Installation and Maintenance Volume * PORT USAGE REPORT FOR (SYSTEM NAME) * FROM: MM/DD HH:MM A.M. YYYY MM/DD HH:MM P.M. YYYY −−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−− INDIVIDUAL PORT STATISTICS −−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−− PORT PORT INCOMING OUTGOING SECONDS SELFTEST NUMBER TYPE CALLS/FAX CALLS/FAX BUSY FAILED −−−−−− −−−−...
Page 218: Individual Port Statistics
Reports 5-31 Individual Port Statistics Information in this section includes the number of incoming and outgoing calls for each voice port and fax channel, the number of seconds each port was busy, and the number of seconds each port was busy because it failed selftest.
Page 219: All Port Statistics
5-32 Installation and Maintenance Volume The total number of faxes successfully printed from all FAX ports using NUMBER OF OUTGOING FAXES this COS. Includes fax delivery for fax messages and fax-on-demand requests. The number of ports using this COS that are busy at the same time and the NUMBER OF PORTS SIMULTANEOUSLY BUSY total number of seconds during the reporting period for which that number...
Page 220: Mailbox Usage
Reports 5-33 MAILBOX USAGE SYSTEM PERFORMANCE. NETWORK TRAFFIC. USER MESSAGE STATISTICS. USER CALLING STATISTICS. DISK USAGE. PORT STATISTICS. MAILBOX USAGE. USER STATUS DETAIL. INTEGRATION CALLING STATISTICS. SYSTEM PERFORMANCE BY COS. The Mailbox Usage report contains information detailing individual mailbox usage. The report shows the amount of time a port was used for each mailbox in the USER Table.
Page 221: 5.10 User Status Detail
5-34 Installation and Maintenance Volume 5.10 USER STATUS DETAIL SYSTEM PERFORMANCE. NETWORK TRAFFIC. USER MESSAGE STATISTICS. USER CALLING STATISTICS. DISK USAGE. PORT STATISTICS. MAILBOX USAGE. USER STATUS DETAIL. INTEGRATION CALLING STATISTICS. SYSTEM PERFORMANCE BY COS. This report provides current status information on mailbox access and the time durations associated with individual mailbox usage.
Page 222: 5.11 Integration Calling Statistics
Reports 5-35 5.11 INTEGRATION CALLING STATISTICS SYSTEM PERFORMANCE. NETWORK TRAFFIC. USER MESSAGE STATISTICS. USER CALLING STATISTICS. DISK USAGE. PORT STATISTICS. MAILBOX USAGE. USER STATUS DETAIL. INTEGRATION CALLING STATISTICS. SYSTEM PERFORMANCE BY COS. The Integration Calling Statistics Report lists information about the type of non-integrated or integrated calls a mailbox received, as well as the number of calls to the mailbox that are abandoned.
Page 223 5-36 Installation and Maintenance Volume Number of calls placed to the mailbox when GREET Greeting is ON (and the mailbox COS does not have Attribute 6). Extension is unavailable or vacant. Call is placed to an extension which forwards back to a CX/MX mode port.
Page 224 Reports 5-37 5.12 SYSTEM PERFORMANCE BY COS SYSTEM PERFORMANCE. NETWORK TRAFFIC. USER MESSAGE STATISTICS. USER CALLING STATISTICS. DISK USAGE. PORT STATISTICS. MAILBOX USAGE. USER STATUS DETAIL. INTEGRATION CALLING STATISTICS. 10. SYSTEM PERFORMANCE BY COS. System Performance by COS report provides call and message statistics for ports/trunks by COS. Example of a System Performance by COS report: * SYSTEM PERFORMANCE BY COS FOR XXXXX FROM:...
Page 225: Caller's Initial Action
5-38 Installation and Maintenance Volume Caller’s Initial Action This section displays callers’ initial actions upon reaching the port/trunk COS specified. This can include DIALED EXTENSION OR DIGITS Number of times callers dialed a defined first digit from 1−8. Number of times callers were sent directly to Next Mailbox without dialing.
Page 226: Subsequent Actions
Reports 5-39 Miscellaneous category including OTHER Caller dialed Port called a CX port (extension forwarded to the Octel 200/300). Caller dialed invalid first digit (e.g., Caller disconnected (detected hang-up events or from DID Interface). Caller has not taken initial action. With Adaptive Integration Direct call into the Octel 200/300 where caller hangs up or dials Direct internal call into the Octel 200/300 where caller accesses...
Page 227 5-40 Installation and Maintenance Volume Number of times callers pressed and were transferred to the DIALED ASSISTANCE attendant/intercept position or Personal Assistant. Number of times callers left a message after busy/no answer/greeting. LEFT A MESSAGE AT THE TONE Number of times callers pressed to enter a mailbox (includes successful PRESSED TO LOG ON...
Page 229 MAINTENANCE COMMANDS Chapter Contents Command Summary ............... . List Commands .
Page 230 MAINTENANCE COMMANDS Figures Alarm Test Flow ................6-41 Sequence Used by the Octel 200/300 To Screen Calls .
Page 231: Maintenance Commands
Octel 200/300 Quick Reference Guide Maintenance Commands Command Subject Command Information Type List Client Controlled Displays the current message server utilization for L CCM Commands Message pool the Client Controlled Message pool (CCM). Used for OctelAccess application development. Client Error Log Used for OctelAccess troubleshooting.
Page 232 Octel 200/300 Quick Reference Guide Maintenance Commands Command Subject Command Information Type List Messages Pending Lists messages pending transfer to the domain in L NET D [x] for Domain (continued) general or specific domain locations. Messages Locations pending response to LAN queries are also listed. x = is the domain location (optional) Failures Lists Protocol 2 or Protocol 4 failures.
Page 233 Octel 200/300 Quick Reference Guide Maintenance Commands Command Subject Command Information Type Clear Clear Hardware Clears the Hardware Error Table. Error Table Commands Integration Board Clears the integration board pegs. C I x y x = slot number y = unit number Network Clears network failures.
Page 234 Octel 200/300 Quick Reference Guide Maintenance Commands Command Subject Command Information Type Test System Initialization Initializes and cancels forwarding for all ports TE C 2 x y Commands specified. Sends initialization string from System (continued) Parameter 33 — , then CU x y z PBX INITIALIZE CODE cancels forward string from System Parameter 46...
Page 235 Octel 200/300 Quick Reference Guide Maintenance Commands Command Subject Command Information Type System System Forwarding Use the Courtesy Down command with modifiers Service Mode to remove the following from service. Commands CD x y z Port or Ports Uses string from System Parameter 45 — SYSTEM TE C 1 x y RELOAD FORWARD STRING...
Page 236 Octel 200/300 Quick Reference Guide Maintenance Commands Command Subject Command Information Type System Integration Unit CU x y Service Mode Brings the integration unit into service. Commands x = slot number (continued) y = unit number CU x For Digital Networking, returns the LAN card to service.
Page 237 Octel 200/300 Quick Reference Guide Maintenance Commands Command Subject Command Information Type Miscellaneous Baud Rate Displays the current baud rate setting. The BAUD Commands available baud rates are 300, 600, 1200, 2400, (continued) 4800, 9600, 19200 and 38400. Data Fields Converts hardware error data fields into bit sets.
Page 238 Octel 200/300 Quick Reference Guide Maintenance Commands Command Subject Command Information Type Miscellaneous Hard Disk Drive Reads all disk sectors. DEX x y Commands x = disk number (continued) y = region number Disk Drive Displays the last known status of all drives as DSKMAP recorded by the VCU software.
Page 239 Octel 200/300 Quick Reference Guide Maintenance Commands Command Subject Command Information Type Miscellaneous Integration Unit Gives the current status of an integration unit. ISTAT x y Commands x = slot number (continued) y = unit number LAN Status Displays the languages installed. This command LANG lists the settings for a specific language.
Page 240 Octel 200/300 Quick Reference Guide Maintenance Commands Command Subject Command Information Type Miscellaneous Message Waiting Send commands to relight each message waiting MWL RELITE Lamps Commands lamp that the Octel 200/300 has marked as ON. (continued) Turns OFF lamp message waiting. MWOFF x x = mailbox number.
Page 241 Octel 200/300 Quick Reference Guide Maintenance Commands Command Subject Command Information Type Miscellaneous Port Status Displays current state of the ports. PS x Commands x = non-zero for continuous (optional) (continued) Restart Restarts CPU. All active ports and the modem are RESTA dropped.
Page 243: Command Summary
Maintenance Commands COMMAND SUMMARY In this chapter, theOctelR 200/300 message server maintenance commands are divided into five command types as listed below. Maintenance commands are entered from the @ prompt. List commands Clear commands Test commands System service mode commands Miscellaneous commands The basic command input is listed in BOLD letters, in the left column.
Page 244: System Performance By Cos
Installation and Maintenance Volume Command Basic Definition L M x LIST MAILBOX Lists the current configuration of the mailbox specified, where x is the mailbox number. L M x M LIST MAILBOX MESSAGES Lists information about messages for a specific mailbox, where x is the mailbox number.
Page 245: Chapter 6 Maintenance Commands
Maintenance Commands Command Basic Definition L RT 1 LIST ROUND TRIP TIME Lists the round trip time for message waiting. For integration, this command lists the following, by link: Number of mailbox holders assigned Longest message waiting round trip time Total number of ON commands in the trip listed Total number of OFF commands in the trip listed Current round-trip start-time...
Page 246: Clear Commands
Installation and Maintenance Volume Clear Commands Use the CLEAR command to clear maintenance tables and reset all data to zero. A space is always required between the C (for CLEAR) and the letter following. At the @ prompt, enter C [name] Enter Command Basic Definition...
Page 247: Test Commands
Maintenance Commands Test Commands The following commands test the status of the LAN connection, alarm callout, forwarding string, initializing string, floppy disk, hard disk, line card, network location, and message server. At the @ prompt, : TEST or TE, followed by the name of the function to be tested. For example, to test the alarm, at the @ prompt, enter TE A Enter...
Page 248 Installation and Maintenance Volume Command Basic Definition TE L 4 x TEST LINE 4 Tests to see whether loop current is present on a specific port, where x is the port number. The port number must be entered in decimals. This command is not used for DPNSS integration.
Page 249: System Service Mode Commands
Maintenance Commands System Service Mode Commands Courtesy Down and Courtesy Up Use the Courtesy Down command, CD, to remove the following from service: ports, fax cards, Gateway, integration units or the LAN. The CD command disables the functionality of the Gateway Link feature. Use the Courtesy Up command, CU, to return them to service.
Page 250 Installation and Maintenance Volume Command Basic Definition CDFAX x y z — COURTESY DOWN FAX Removes the fax channel from service. CDGWL [f] — COURTESY DOWN GATEWAY LINK Removes the OctelAccess server link (gateway) from service. All new requests from a remote OctelAccess server are rejected, and all current requests in progress are finished before communication with the OctelAccess server is stopped.
Page 251 Maintenance Commands Command Basic Definition CUINTG x y — COURTESY UP INTEGRATION UNIT Returns the integration unit to service. CU x or CU LAN — COURTESY UP LAN Use the CU x command, where x is the LAN card slot number. CU x y z —...
Page 252: Miscellaneous Commands
6-10 Installation and Maintenance Volume Miscellaneous Commands Use these miscellaneous commands as described. Command Basic Definition Starts the message purge function, if Automatic Message Purge is not already in APURGE x y z process. This command allows you to specify purge thresholds, with the same restrictions enforced by UPDATE for the message server and CSTAT parameters.
Page 253 Maintenance Commands 6-11 Command Basic Definition For Digital Networking, to ensure that a mailbox number is unique in a domain, FINDMBOX searches for a mailbox in the local USER Table, local Network Name Table, and in the uniform numbering plan domain. The command then prints a status message of the results of each search.
Page 254 6-12 Installation and Maintenance Volume Command Basic Definition LANG SPEAK DAY BEFORE MONTH (continued) Modify this option to YES to cause the server to speak the day before speaking the month. For example, “Fifth of April.” SPEAK NAME BEFORE “ONE MESSAGE WAITING” PHRASE Modify this option to YES to cause the server to speak the name of the message recipient before the prompt “there is one new message for .
Page 255 Maintenance Commands 6-13 Command Basic Definition MBLOCK MBLOCK msg number <Y|N> Mark or unmark an existing message as being unplayable, system-wide. The message is not deleted from the system or any mailboxes as a result of issuing this command. If a message is marked as unplayable, when an attempt is made to play the message, the server responds with the announcement: This message has been marked unplayable by the System Administrator.
Page 256 6-14 Installation and Maintenance Volume Command Basic Definition Prints the status of the Dial-by-Name directory (Names Directory). Also provides NAMESTAT overall figures for Dial-by-Name; that is, the number of local names stored and the number of network names stored. PASS x y PASSWORD There are three password levels.
Page 257 Maintenance Commands 6-15 Command Basic Definition PAT [X] PATCH You can implement fixes to the message server software using the PATCH command. System Parameter 298 — ENABLE PATCHING AT MAINTENANCE must be set to YES to use this command. LEVEL Encrypted patch files can be transferred from a Web site to the message server using the Kermit file transfer protocol.
Page 258 6-16 Installation and Maintenance Volume Command Basic Definition The PATCH [X] command can be used as follows: PATCH STATUS. Shows the status of all patches currently applied on the Octel 200/300, the patch number, the date the patch was applied, and the targets.
Page 259 Maintenance Commands 6-17 Command Basic Definition PRINT TONE PRT x Monitors and prints DTMF tones entered by the caller, the DTMF tones sent by the Octel 200/300 port, and the call-progress tones from the PBX to the terminal. This is a real-time command, and it can be initiated on only one port at a time. The information is not stored.
Page 260 6-18 Installation and Maintenance Volume Command Basic Definition RESTA RESTART Restarts the CPU. All active ports and the modem are dropped. With the RESTA command, the software is not reloaded from the hard drive. The maintenance-level password is requested before restart is initiated. RESTA 2 RESTA 2 Restarts the CPU, which reloads software from the hard disk.
Page 261: Diagnostics
Maintenance Commands 6-19 DIAGNOSTICS The Octel 200/300 performs self-testing diagnostic programs that run continuously and do not interfere with normal message server operation. These tests locate faults in the message server and reduce the need for additional test equipment, circuit descriptions, and schematic diagrams. When errors are detected, they are logged into the Hardware Error Table, by error code, with the fault and its location described.
Page 262 6-20 Installation and Maintenance Volume The SINGLE DIGIT MENU MAX DIGIT: and PREFIX DIGITS: fields are for a Single Digit Menu that was created through the USER Table. Entries in these fields override any entries made in INFORMATION Table indexes 4 and 5, associated with the COS for the mailbox. The FLAGS: field describes the state that the mailbox is currently in.
Page 263: Message Status
Maintenance Commands 6-21 The abbreviation or term listed in this column indicates whether a message is new STATUS (NEW), listened to (LSN), saved (SAV), or tagged for future delivery (FUT). The message header number that the Octel 200/300 associates with a specific message is listed in this column.
Page 264 6-22 Installation and Maintenance Volume Number Description Made by message command Forwarded message Reply message Greeting message Name message Broadcast message Message left after call to busy extension Message after no answer/vacant/Centrex Quick message Message left after greeting played or no extension defined Message came from network Return receipt message Message has been forwarded on the network...
Page 265: Network Diagnostics
Maintenance Commands 6-23 Network Diagnostics Use the LIST NETWORK command to allow messages pending for analog locations to be listed. The diagnostic commands available for networking depend on whether the networking is analog or digital. Enter LIST NET to allow messages pending for analog and domain locations to be listed. Enter Whether listing an analog network location or a domain location, the screen displays the information in the same format.
Page 266 6-24 Installation and Maintenance Volume Lists the hexadecimal header number of all messages waiting to be sent. Refer to MESSAGE # the Message Status section in this chapter. Beginning with S3.0, this can also be the message priority for Network Delivery Schedules listed.
Page 267: Lan Status
Maintenance Commands 6-25 If the LIST NET command is followed by digits from the uniform numbering plan of a domain, the messages pending for all domain network locations are listed. For example, the command LIST NET 4, where the digit 4 is the first digit in the uniform numbering plan, gives exactly the same listing as LIST NET DOMAIN in the preceding example.
Page 268 6-26 Installation and Maintenance Volume DOWN Entry The LAN is running normally. If a Courtesy Down is in progress, the message COURTESY DOWN IN PROGRESS is shown. When the LAN status is UP, the high-speed link status is given for each high-speed digital location, as follows.
Page 269 Maintenance Commands 6-27 Table 6-1 FINDMBOX Messages and Descriptions Status Messages Description The mailbox exists in the local USER Table. FOUND IN LOCAL USER TABLE The mailbox does not exist in the local USER Table. NOT FOUND IN LOCAL USER TABLE The mailbox is found in the local Network Names Table, FOUND IN LOCAL NETNAME TABLE, EXISTS IN XXXXXX...
Page 270 6-28 Installation and Maintenance Volume Print LAN Status Use the DCSTAT command to print the status for all digital networking channels, for only the LAN channel specified, or for a range of digital networking channels specified. With the C option, you can continuously print the status for the digital networking channel number specified.
Page 271 Maintenance Commands 6-29 To use the CMD PING command, at the @ prompt, enter: CMD x PING y Enter where x is: the slot number in which the LAN card is installed where y is: the IP address of the device to which the test ethernet packet is sent For additional Networking diagnostic information, refer to the Networking volume, Digital Networking chapter, Network Maintenance and Troubleshooting section.
Page 272: Port Configuration Status
6-30 Installation and Maintenance Volume Port Configuration Status Use the LIST PORT command to list the current configuration status for a port. At the @ prompt, enter: L PO x Enter For this command, x represents the port number. When a port is configured to use different INFORMATION Tables, only current information is displayed. The following example shows various items that can be displayed, including those added by optional feature packages.
Page 273: Floppy Disk Drive Diagnostics
Maintenance Commands 6-31 The following is an example of the PRTMAP command with ATT75 assigned: @PRTMAP SYSTEM INTEGRATION PORT SLOT PORT EXTN SLOT/UNIT ID= 0 10/1 10/2 11/1 11/2 10/1 10/2 11/1 11/2 10/1 10/2 ID= 0 10/2 Floppy Disk Drive Diagnostics Use the floppy disk drive (FD) diagnostic command TEST FLOPPY 1 to isolate faults to the disk, floppy disk drive, or floppy disk controller.
Page 274: Hard-Disk-Drive Diagnostics (Dex)
6-32 Installation and Maintenance Volume Hard Disk Drive Diagnostics (DEX) The purpose of the DEX command is to “exercise” the disks; hence its name Disk EXerciser. Because only a small percentage of disk sectors are accessed in the course of normal operation and disk-error handling cannot be performed for any sectors that are never accessed, DEX provides an orderly and efficient means to read all disk sectors.
Page 275: Disk Information Status (L Dmap)
Maintenance Commands 6-33 This argument specifies which regions to test: = REGION Critical sectors File system Prompts Message headers Voice data All regions Enter Voice drives have two types of regions, Critical sectors and Voice data. When running DEX to test all regions for all system and voice drives (that is, DEX FF), invalid regions of the voice drives are ignored, but the corresponding regions on the system drives are exercised.
Page 276: Line Interface Card Diagnostics
6-34 Installation and Maintenance Volume @VCU Connecting to VCU 1.11 cksum=(1e0b843) Link:08/27/97 − MM/DD/YY 20:27 A>L DMAP dev dsk log phy vendor prod_ID phy/ log −−− − − −−− − − 1/1 ACT ALV SEAGAT ST1480 5736 cb40e/ cb40e −−− −...
Page 277 Maintenance Commands 6-35 Tone/DTMF/Beep Test Use the TEST LINE 1 command to test line 1. To run the test, turn the terminal or teleprinter ON. At the @ prompt, enter: TE L 1 Enter This test runs in sequence on each of the installed ports. Use the TEST LINE 5 command to test line 5 for a specific port.
Page 278: Update Integration
6-36 Installation and Maintenance Volume Ring-Through Test The ring-through test runs only on demand and should be used only when the Octel 200/300 is initially installed or when it is known that no calls are being processed. The ring-through test performs the following sequence: 1.
Page 279: Port Status
Maintenance Commands 6-37 Port Status The command PORT STATUS displays the current state of the installed ports. At the @ prompt, enter: Enter The message server responds with the current state of each installed port. CH 10 CH 11 CH 12 CH 13 CH 14 CH 15...
Page 280: Port State Description
6-38 Installation and Maintenance Volume Table 6-2 Abbreviations for Channel/Port State (continued) Port State Description Abbreviation EXIT LINE CARD FOR PORT HAS REPORTED A FATAL ERROR FAX BOARD CHANNEL STATE FORCED GREETING RECORD FORCED NAME RECORD PRINT ALL FAX FAX CONNECT (RECEIVE/SEND) FAX MAILBOX CONFIGURATION OPTIONS FAX MAILBOX PRINT OPTIONS ALLOCATED FAX CHANNEL...
Page 281: Alarm Test
Maintenance Commands 6-39 Table 6-2 Abbreviations for Channel/Port State (continued) Port State Description Abbreviation OCTELNET MESSAGE RECEIVE OCTELNET MESSAGE SEND COLLECTING AN ADDRESS FOR A QUICK MESSAGE RECORDING A QUICK MESSAGE OR MESSAGE AFTER CALL PERSONAL ASSISTANCE CONFIGURATION PERSONAL DISTRIBUTION LISTS QSIG TRANSFER IN PROGRESS −...
Page 282 6-40 Installation and Maintenance Volume Use the LIST HARDWARE command to list the Hardware Error Table after testing the alarm or enabling remote access. At the @ prompt, enter: Enter The Octel 200/300 prompts *** ALARM HAS BEEN GIVEN *** to indicate an alarm test was performed.
Page 283 Maintenance Commands 6-41 TE A Message server calls string entered in System Parameter 31 “Beep, beep, beep. This is an alarm from DISCONNECT number 123. Error Type O has occurred. Acknowledged Call disconnects after 1 minute. Press star to confirm or press pound for modem Message server retries call every 10 access.”...
Page 284: System Forwarding
6-42 Installation and Maintenance Volume System Forwarding The forwarding string entered in System Parameter 45 — SYSTEM-RELOAD FORWARD STRING, is automatically sent if the Octel 200/300 reloads for any reason. During this time, calls are not accepted for several minutes, while an automatic check is performed on the database. If forwarding strings are not set up, incoming calls receive a ring-no-answer until the message server is ready.
Page 285: System Status
Maintenance Commands 6-43 If only one port is specified, the Octel 200/300 tries to initialize and cancel forwarding for only the port specified. If a range is specified, the message server tries to initialize and cancel forwarding for all ports in the range.
Page 286 6-44 Installation and Maintenance Volume @L F −−−−−−−−−−−−−−−− SYSTEM SOFTWARE RELEASE S.x.x.x (MM/DD/YY) −−−−−−−−−−−−−−−− DAY MM/DD HH:MM:SS YYYY SYSTEMNAME ID:XXX S/N:XXXXXX PBX:23 MODEL TYPE: OCTEL SERIAL NUMBER: 200003 FEATURE PACKAGES: SW−30001 SW−30003 SW−30004 SW−30007 SW−30008 SW−30009 SW−30015 SW−30019 SW−30020 SW−30021 SW−30022 SW−30023 SW−30024...
Page 287 Maintenance Commands 6-45 Ports This rows lists the types of ports installed. The Analog row refers to the 4- and 8-port LIC. If the 4- and 8-port line cards are not controlled by Capacity on Demand (COD), the Authorized column is empty.
Page 288: Application Delays
6-46 Installation and Maintenance Volume APPLICATION DELAYS Application delays are timing values set in the Octel 200/300. Some of these delays are used to detect the tone cadence that the PBX provides to the Octel 200/300. The tone cadence indicates a specific call condition;...
Page 289 Maintenance Commands 6-47 Start of Transfer Dial extension digits and begin looking for tone patterns Do the tones The call is comply with ranges considered set by delays answered 49, 50, 51, or 52? Double Interrupted Ringback Do the tones comply Is System with Indexes 61, 62, Parameter 26...
Page 290: How To Modify Application Delays
6-48 Installation and Maintenance Volume How To Modify Application Delays You should only modify those application-delay indexes for PBX tones that fail. Before modifying an application-delay index, use the PRT (PRINT TONE) command and COS Attribute 70 — MEASURE PBX TONES, to determine the correct timing value. Use the following steps: 1.
Page 291 Maintenance Commands 6-49 @PRT 1 IN−2 IN−2 The caller enters DTMF digits. IN−0 FLASH EXPECT DIAL TONE 420 MS T ON The Octel 200/300 monitors tones for dial tone. 600 MS DIAL TONE Dial tone is detected. DIAL−2 DIAL−2 Octel 200/300 dials DTMF digits. DIAL−0 2620 MS Octel 200/300 ignores the first tone change.
Page 292: Modifiable Application-Delay Indexes
6-50 Installation and Maintenance Volume PBX Tone ON 1200 ms 1200 ms 1200 ms 800 ms 800 ms 800 ms 790 ms 1000 ms 980 ms 2880 ms 2920 ms 2800 ms 2800 ms 3400 ms 3400 ms PBX Tone OFF Answer Condition Maximum Tone ON (53) Actual Time Tone was OFF...
Page 293 Maintenance Commands 6-51 Application Delays for Call Processing WAIT AFTER OFF HOOK BEFORE GIVING PROMPT Application Delay 8 causes a delay between the time the port goes off hook and the time the greeting or system prompt is played. Use — If the PBX is slow in sending the speech paths through, it could cause greetings or prompts to be clipped (only part of the greeting or prompt heard).
Page 294 6-52 Installation and Maintenance Volume INTERDIGIT TIMEOUT WHILE WAITING FOR DTMF CALL RECORD The length of time that the message server waits for subsequent DTMF digits of an enhanced DTMF in-band call record. After the message server receives a DTMF digit of a call record, this timer starts.
Page 295 Maintenance Commands 6-53 MAXIMUM TONE OFF PERIOD FOR ANY TONE This delay must be set to a value equal to the largest value for any of the following delays in the Application Delay Table: 55, 65, 67, 71, or 75. Use —...
Page 296 6-54 Installation and Maintenance Volume Application Delay indexes 61 through 68 are used only if System Parameter 26 is set to YES. DOUBLE INTERRUPTED RINGBACK MAXIMUM TONE ON LONG PERIOD The longest delay that a TONE ON, of the long TONE ON period, can be to qualify as a double interrupted ringback.
Page 297 Maintenance Commands 6-55 DOUBLE INTERRUPTED RINGBACK MINIMUM TONE OFF LONG PERIOD The shortest delay that a TONE OFF, of the long TONE OFF period, can be to qualify as a double interrupted ringback. Use — The message server uses this delay to determine whether the tone cadences that it is monitoring is a double interrupted ringback.
Page 298 6-56 Installation and Maintenance Volume FAST BUSY MAXIMUM TONE ON PERIOD The longest delay that a TONE ON can be to qualify as a fast-busy tone. Use — The message server uses this delay to determine whether the tone cadences that it is monitoring is a fast-busy tone.
Page 299: Using Update To Modify Application Delays
Maintenance Commands 6-57 Using UPDATE to Modify Application Delays You can use UPDATE to modify specific application delays. When you modify an application-delay index, enter the new value in milliseconds, rounded to the nearest 20 ms. Use the UPDATE program as follows: List the current values in the Application Delay Table Modify the values List Command...
Page 300 6-58 Installation and Maintenance Volume .M APP Enter APPLICATION DELAY index. MOD:8 Enter new value (in MILLISECONDS) for APP DELAY 8. Note: Will be rounded to the nearest 20 MSEC. (0−1310700 MSEC, (0 means Infinite, empty line = 800 MOD:1000 DELAY set to 1000 MSEC.
Page 301: Message Block And Message Purge
Maintenance Commands 6-59 MESSAGE BLOCK AND MESSAGE PURGE Voice and fax messages can be marked as unplayable with the MBLOCK message block command. Messages can be deleted on a mailbox-by-mailbox basis or from every mailbox in the message server with the MPURGE message purge command. To block or purge a message, the message header number must be identified.
Page 302 6-60 Installation and Maintenance Volume A message that is marked as unplayable can be unmarked. To unblock a message so that it can be played again, at the @ prompt, enter: MBLOCK x N Enter In this command, x is message header number, and N indicates that the message is to be unblocked. The message server responds with a request to confirm this command.
Page 303: Mpurge Command Usage
Maintenance Commands 6-61 MPURGE Command Usage A message that has been recorded and sent can be deleted from one or all mailboxes in the message server. From all mailboxes, the MPURGE command first initiates an MBLOCK command so that, while the message server is searching each mailbox for an occurrence of the message, mailbox holders cannot play that message.
Page 304 6-62 Installation and Maintenance Volume The command can be canceled by entering . The execution pauses, and the following message is Escape printed: ABORT MPURGE (AND LEAVE MESSAGE UNPLAYABLE) . ARE YOU SURE YOU WANT TO DO THIS? Y Enter Y to abort the message purge. If the message purge is aborted, all messages that have already been queued for deletion are deleted.
Page 305 Maintenance Commands 6-63 MBLOCK and MPURGE Considerations Blocked messages (explicitly by MBLOCK or implicitly by an all-mailbox MPURGE) are not automatically deleted from the message server. The space used by the message and the associated header become available for reuse when the message server is restarted. If a message has been forwarded, the forwarded instance is not automatically deleted by the MPURGE command.
Page 307 LOG COMMANDS Chapter Content LOG Command ................Log Options .
Page 309: Log Commands
Octel 200/300 Quick Reference Guide LOG Commands Information Command LOG Commands Displays log option and log to be traced. LOG x y Displays all log options: PR, BE, PF, MF, ST. LOG ? LOG PR [log type] Lists filters for each log type. Enter the log options and filters to control the output format and record selection criteria.
Page 311: Chapter 7 Log Commands
Log Commands 7-1 LOG COMMAND Use the LOG command to trace information about specific events for Call Processing Trace (CPT) activities Call Detail Record (CDR) log activities Moves, Adds, and Changes (MAC) activities Network Namesend activities (NAM) Server Activity Trace Log (SAT) The Octel 200/300 displays the collected data according to specific filters that can limit the time interval for which activities are logged.
Page 312 Installation and Maintenance Volume PR Option: Print Log Files Use the PR option to list filters for each log type. These filters designate the records that can be collected and displayed. To use this option, enter: LOG PR [log type], The OctelR 200/300 prompts for print options and filters to control the output format and record selection criteria.
Page 313 Log Commands 7-3 \ (backslash) Before pressing , you can enter a backslash (\) to designate that additional print options or Enter filters follow on another line. If the print options and filters designated are longer than one line, the backslash connects the additional line to the command string.
Page 314 Installation and Maintenance Volume ST Option: Print Status of Log Files Use the ST option to show the beginning time and the time of the first record presently in the log. For CPT, the log begins when the Octel 200/300 is first installed and when it is reinstalled because of a software upgrade.
Page 315: Call Processing Trace (Cpt)
Log Commands 7-5 CALL PROCESSING TRACE (CPT) The Call Processing Trace (CPT) logs all call processing and messaging activities and events to one file on the hard disk drive. The CPT logs events for the following activities: Mailboxes Ports Network locations (Analog and Digital networking activities are logged separately.) Message headers Integrations Applications processors (Works for Serenade)
Page 316: Printing The Cpt Log
Installation and Maintenance Volume Printing the CPT Log The CPT log is printed in the same format for both commands (L T or Log PR CPT). The content of each record varies according to the type of activity traced, but similar data are printed in the same column.
Page 317 Log Commands 7-7 Table 7-1 Trace Activity Types Type Description PORT Port activity Fax channel activity FAX_CHN Fax message activity FAX_MSG Mailbox activity Message activity Network message activity NET_MSG LAN_IN Request received by this server from the LAN Request sent from this server to the LAN LAN_OUT Message activity initiated by the LAN LAN_MSG...
Page 318: Using The List Trace Command
Installation and Maintenance Volume Using the List Trace Command The L T (List Trace) command displays CPT activities. There are seven activities you can trace. Each activity is logged separately. At the @ prompt, enter: Enter @L T ALL ACTIVITIES MAILBOX ACTIVITY PORT ACTIVITY LOCATION ACTIVITY...
Page 319 Log Commands 7-9 Option 1: All Activities Select 1 to display All mailbox, port, location, message, integration, and Works for Serenade activities. @L T 1 Enter start time : Year Month Day Hour Minute or C (continuous) MM/DD/YY HH:MM:SS PRT TYPE EVENT MBX/EXTN MSG# SL U L SOURCE...
Page 320 7-10 Installation and Maintenance Volume @L T 2 Enter mailbox (Empty line = ALL) :4720 Enter start time : Year Month Day Hour Minute or C (continuous) MM/DD/YY HH:MM:SS PRT TYPE EVENT MBX/EXTN MSG# SL U L SOURCE 04/05/00 10:05:19 PUT_IN FWD_RNA 4720...
Page 321 Log Commands 7-11 @L T 4 Enter location (Empty line = ALL) :6620 Enter start time : Year Month Day Hour Minute or C (continuous) MM/DD/YY HH:MM:SS PRT TYPE EVENT MBX/EXTN MSG# SL U L SOURCE 04/05/00 09:43:05 NET_MSG PUT_IN 6620 7A8D 04/05/00...
Page 322: Using The Log Pr Cpt Command
7-12 Installation and Maintenance Volume @L T 6 Enter start time : Year Month Day Hour Minute or C (continuous) MM/DD/YY HH:MM:SS PRT TYPE EVENT MBX/EXTN MSG# SL U L SOURCE 04/05/00 09:56:23 040 INTG_C FWD_INT BUSY 4373 09 1 4 1705 04/05/00 09:57:49 041 INTG_C DIR_EXT...
Page 323 Log Commands 7-13 Filters In addition to the LOG print options that control the output format, specific filters and arguments can limit the output to only those activities that match the set of search criteria. A filter need not be specified and, in some cases, the filters can be partially specified.
Page 324: Examples Using Log Pr Cpt
7-14 Installation and Maintenance Volume Examples Using LOG PR CPT You can use the LOG command to trace specific information. Use print options, such as the start time (S) or end time (E) along with any combination of filters. At the @ prompt, enter: LOG PR CPT Enter Print options and filters display.
Page 325 Log Commands 7-15 Message Activity To print message activity currently in the CPT log using the LOG command, at the @ prompt enter: LOG PR CPT Enter To list all messages or specify a specific message number, enter the filter MS. In this example, this command displays all records for message 3000, from the beginning of the log to the end.
Page 326: Examples Using Log Pr Cpt For Untraced Activities
7-16 Installation and Maintenance Volume Examples Using LOG PR CPT for Untraced Activities The following examples use the LOG PR CPT command to display activities that cannot be traced using the L T command. LOG for Digital Networking (LAN) You can use the LOG command to review the timing and sequence of all high-level communication to and from the LAN for digital networking.
Page 327 Log Commands 7-17 Example of LANLOST Type Entries In this example, the start time (S) is specified as 00 4 21, and the type of filter (TY) is specified as LANLOST. This example displays all log entries that have LANLOST in the TYPE column. @LOG PR CPT Specify Print Option(s): ”S”tart <time>, ”E”nd <time>, ”L”ine <length>, ”P”age <length>...
Page 328 7-18 Installation and Maintenance Volume Example of LAN Channel Number In this example, the start time (S) is specified as 00 4 21, and the type of filter (PR, for port) is specified as 101. This example displays all log entries for activities on LAN channel 1, and it shows message number 10B3 sent to number F68.
Page 329 Log Commands 7-19 @LOG PR CPT Specify Print Option(s): ”S”tart <time>, ”E”nd <time>, ”L”ine <length>, ”P”age <length> ”\” ”C”ontinuous Filters: PR TY EV AU MB MS SL UN LI SO D1 D2 D3 D4 D5 >s 00 02 09 00 00 ty ont MM/DD/YY HH:MM:SS PRT TYPE EVENT MBX/EXTN MSG# SL U L SOURCE...
Page 330: Displaying Types Of Events And Supplemental (Aux) Activities
7-20 Installation and Maintenance Volume Other LOG Examples In this example, use the LOG PR CPT command to print all entries in the CPT trace log for messages being deferred for mailbox 4999 from 11:00 a.m., July 8, 2000, to 3:00 p.m., July 9, 2000. @LOG PR CPT Specify Print Option(s): “S”tart <time>, “E”nd <time>, “L”ine <length>, “p”age <length>...
Page 331: Call Detail Record Log
Log Commands 7-21 CALL DETAIL RECORD LOG The Call Detail Record (CDR) Log collects call processing transaction data in a log file on the Octel 200/300. Each time a transaction is concluded, its outcome status is logged in the CDR log file. The file containing these transaction records can be used for billing or maintenance purposes.
Page 332 7-22 Installation and Maintenance Volume Table 7-2 Transaction Type Descriptions Transaction Description Type (XACTIN) ALOUTC Alarm outcall APIN ACP call in (Works for Serenade). APOUTC ACP outcall (Works for Serenade). CALATT Call to assistance (0) − dialed. CALATD Call to assistance (0) − default. CALDID DID call to mailbox through DID module.
Page 333 Log Commands 7-23 Table 7-3 Descriptions of the CDR Status That Can Be Logged Status Description All’s well condition (for example, call answered, logon successful). AFWD All calls forwarded. Transfer control to ACP (Works for Serenade). APXF BADP Invalid password. BADU UID logon failed, because the incorrect user ID entered.
Page 334 7-24 Installation and Maintenance Volume You can use two commands to configure CDR: The LOG command defines which transactions are retained in the log. Use the LOG command to set, clear, and display the transaction types and status types collected in the CDR log file. The CDR command indicates the portion of the retained data that is to be displayed.
Page 335 Log Commands 7-25 Contains a three-digit designation, starting with 0, of the port that each transaction came in on. For digital networking entries, this entry is always 000. DURATN Lists the number of hours/minutes/tenths of minutes for each transaction. The duration of an event, reflected in a CDR log that is not designated to be logged is included in the first CDR log entry associated with the call.
Page 336: Configuring The Cdr Log
7-26 Installation and Maintenance Volume Configuring the CDR Log Records are not saved until the CDR log is configured to save the transaction records. Use the LOG command to save the combinations of transaction types and status values. The transaction type indicates the specific type of calling event to log (for example, call to a mailbox, call to a personal assistant).
Page 337 Log Commands 7-27 Transaction Types To set specific transaction types, at the > prompt, enter the type of transaction and the status value. Refer to Table 7-2 and Table 7-3 for the correct abbreviations, or use the LOG PF CDR command to display the CDR log status and view the abbreviations.
Page 338 7-28 Installation and Maintenance Volume Displaying CDR Type and Status Configuration The transaction types and status values, both those enabled and disabled, modified by the LOG MF CDR command can be printed. To print a single transaction type or all transaction types currently being collected in the CDR log file, at the @ prompt, enter: LOG PF CDR Enter...
Page 339: Displaying Call Detail Records
Log Commands 7-29 Displaying Call Detail Records Use the CDR command to display the CDR log file and to specify which parameters to show. The following are the parameter options: By time: start and/or end time Page length, line length Specific number of records to be listed Actions that occur after a transaction event has been selected, even if those actions were not themselves selected (subsequent actions)
Page 340: Setting Display Specifications
7-30 Installation and Maintenance Volume Setting Display Specifications The fields for setting the CDR display specifications, including log file management, are described below. @CDR ? USAGE: CDR [S <TIME>] [E <TIME>] [B <TIME>] [R <MAX>] [L <LEN>] [P <LEN>] [W] [SU] FILTERS: XA <XACTIN>, ST <STAT>, PR <PRT>, CO <COS>, MA <MBX>, MS <MS>, ME <ME>...
Page 341 Log Commands 7-31 End Time, E [YY MM DD HH MM] Displays CDR data ending at a specified time other than the last record currently in the log. To select a particular end time, at the @ prompt, enter: CDR E [YY MM DD HH MM] @CDR E 00 09 07 You can specify an end time with or without a start time.
Page 342 7-32 Installation and Maintenance Volume To see the current @CDR W logical begin time LOG FILE WRAPPED LOG FILE BEGINNING TIME IS 01/01/00 12:01:00 TIME OF FIRST RECORD IN LOG IS 01/01/00 08:25:03 To print records from @CDR E 00 01 15 06 00 the current logical MM/DD/YY HH:MM:SS XACTIN STAT MS ME PRT DURATN MAILBOX COS CALLER begin time to 6:00 a.m.,...
Page 343: Display Filters
Log Commands 7-33 Display Filters You can use seven filters to specifically define the type of information that displays in the CDR log. Multiple filters can be used in a command line, but each filter can appear only once. However, if only the first letter or two of the transaction type or status value is entered, all transaction types or status values beginning with the letter entered are filtered.
Page 344 7-34 Installation and Maintenance Volume @CDR XA CAL PR 009 MM/DD/YY HH:MM:SS XACTIN STAT MS ME PRT DURATN MAILBOX COS CALLER 11/22/00 12:04:55 CALMBX GRET 00 009 0:00.1 7777 *11/22/00 12:05:14 CALFLX QUE 009 0:00.3 8103 11/22/00 12:12:13 CALMBX BUSY 01 009 0:01.5 4319 The following example shows the use of three filters: XA CAL, all transaction types starting with CAL...
Page 345 Log Commands 7-35 Table 7-4 Information Logged by Transaction Type Transaction Field T pe Type MAILBOX CALLER DESTINATION ALOUTC APIN APOUTC CALATD CALATT CALDID CALEXT CALHLP CALIMM CALINT CALMBX CALNXT CALPA CALPAD CALSDM COSOVR FAXDLV FAXEDT FAXQCK FAXRCV FAXSND LOGON LPOUTC MODEM MWOUTC...
Page 346: Cdr Size By Transaction Type
7-36 Installation and Maintenance Volume CDR Size by Transaction Type The Octel 200/300 allocates 2MB of disk space for CDR events, and records a time stamp (TIMEST) every 2K. Each call record requires from 10−18 bytes, depending on the number of digits in the mailbox. Table 7-5 shows the length of call detail records by transaction type.
Page 347: Examples Of Various Cdr Log Screens
Log Commands 7-37 To estimate how many days the CDR records can be stored before the buffer becomes full and the log file wraps, perform the following steps for each transaction type enabled: 1. Multiply the number of mailbox holders by the average number of times per day that the mailbox registers activity for the transaction types logged.
Page 348 7-38 Installation and Maintenance Volume Fax Transactions This example shows a CDR log for all fax transactions. The CDR command shows the column length set to 132 (L 132), which is required to see the DESTINATION and RTE columns. @CDR XA FAX L 132 PO O S 08 00 08 16 08 00 MM/DD/YY HH:MM:SS XACTIN STAT MS ME PRT DURATN MAILBOX DESTINATION...
Page 349 Log Commands 7-39 MWN Attempts Encountered Fast Busy This example shows a CDR log for a port that encountered fast-busy while attempting a message waiting notification outcall. @CDR XA MWOUTC ST FBSY MM/DD/YY HH:MM:SS XACTIN STAT MS ME PRT DURATN MAILBOX COS CALLER 02/10/00 14:12:32 MWOUTC FBSY 012 0:00.0 4428...
Page 350: Namesend Activity Trace Log
7-40 Installation and Maintenance Volume NAMESEND ACTIVITY TRACE LOG The Namesend Activity Trace Log collects Namesend propagation transaction data for Digital Networking in a log file. This log includes all activity associated with names propagation, including the following: Recorded names received from and propagated to a location using Namesend Additions, deletions, and modifications to the queue of names that are pending propagation, the Netnames Table, and the Dial-by-Name Directory.
Page 351 Log Commands 7-41 Event, EV [EVENT] Displays a specific event. The events that can be specified and their correct spelling are listed in Table 7-7. Only one event can be specified at a time. Auxiliary, AU [AUXILIARY] Displays supplemental event activities. The supplemental activities that can be designated and their correct spelling are listed in Table 7-7.
Page 352 7-42 Installation and Maintenance Volume Table 7-7 Event and Aux Activities in Namesend Activity Log TYPE EVENT DESCRIPTION DESCRIPTION Addition to the queue of names Success. QUEUED ADMIN SUCCESS pending by administrator. Queue is full. Q_FULL An error was encountered on the FAIL remote side.
Page 353: Moves, Adds, And Changes Log
Log Commands 7-43 MOVES, ADDS, AND CHANGES LOG Many configuration changes made in the INSTALL program, in the UPDATE program, and within the mailbox are recorded in the Moves, Adds, and Changes log. With the MAC log, you can use the following commands: LOG PR MAC Displays all activities in the MAC log or sets filters for specific records to be displayed.
Page 354: Class Of Service
7-44 Installation and Maintenance Volume SYSTEM PARAMETER Table The following system parameters are entered in the MAC log, if they have been modified. The system parameter index number is displayed in the ATTR field. 145 — APPLICATION PROCESSOR ERROR MAILBOX 147 —...
Page 355 Log Commands 7-45 MM/DD/YY HH:MM:SS BY ATTR VALUE 01/15/00 14:28:25 UPDT MOD USER 300 NAME NEWTON 01/15/00 14:30:55 UPDT MOD DIST 302 NAME JAMES 01/15/00 14:31:15 UPDT DEL USER 300 NAME CUSTOM PROMPT Table When you modify a Table, the MAC log enters the changes by language. CUSTOM PROMPT The entry in the REC field for changes to the Table is LANG.
Page 356: User Table
7-46 Installation and Maintenance Volume INFORMATION Table When you add, modify, or delete an able, the changes are logged in the MAC log. The INFORMATION T ATTR field can display ATTR Description Type of able added or deleted. M is mailbox; P is port. INFORMATION T INTCP The Intercept mailbox is changed to the mailbox listed in the VALUE field.
Page 357 Log Commands 7-47 When you add a new mailbox number to the USER Table, the first entry in the MAC log shows the mailbox and the COS added. Subsequent entries show other USER Table configurations for the mailbox. When you create a mailbox and add an extension number, the ACT field displays MOD and the ATTR field displays EXTN.
Page 358 7-48 Installation and Maintenance Volume When you add or modify the SELF network location number it is recorded in the MAC log. MM/DD/YY HH:MM:SS BY ATTR VALUE 01/15/00 14:28:25 UPDT MOD SELF System Distribution Lists The MAC log displays changes to system distribution lists, including the creation of an SDL or changes to the COS of an SDL pilot mailbox.
Page 359 Log Commands 7-49 Displays the application used to make a change to the configuration. Enter one of the BY names that follows to specify a specific application. Description UPDT Configuration change listed was made either in UPDATE or INSTAL. **** Message server actions can include, for example, saving the configuration file.
Page 360: Server Activity Trace Log
7-50 Installation and Maintenance Volume SERVER ACTIVITY TRACE LOG The server activity trace (SAT) collects all the functional activity of the OctelAccess server on the message server into a log file. For each activity, the status of the activity and the mailbox or the message number acted on are collected.
Page 361 Log Commands 7-51 Table 7-8 SAT Log Activity Types Activity DATA1 DATA2 ADD ONE PDL MEMBER Member mailbox number PDL number APPEN MBX MSG CCM reference number Message number CALL MBX Mailbox/extn digits Null CHECK FOR PDL OPTION Owner member mailbox number Null CLAIM NEW CALL Channel task name...
Page 362 7-52 Installation and Maintenance Volume Table 7-8 SAT Log Activity Types Activity DATA1 DATA2 GET MBX INFO Mailbox digits Null GET MISGINFOR BY MSG CCM Reference Number Message Number GET MSG POSITION Null Null GET MSGINFO BY IDX Mailbox digits Index GET ONE PDL Number of member returned...
Page 363 Log Commands 7-53 Table 7-8 SAT Log Activity Types Activity DATA1 DATA2 REPLACE PDL MEMBER New member mailbox number PDL number REQUEST REJECTED CSP request number(decimal) Null RESUME SPEAK Null Message number SAVE MBX MSG Mailbox digits Message number SEND FAX Null Null SEND MSG...
Page 364 7-54 Installation and Maintenance Volume Table 7-9 SAT Log SAT_Status Types STATUS DESCRIPTION SUCCESS Success FAIL Fail BADMSGNO Bad message number DTMFIN DTMF in LANDOWN LAN down OTHER −−− CALLP_BSY Target busy CALLP_FBSY Fast busy CALLP_RNA Ring-no-answer CALLP_VACANT Target CALLP_CXPORT Octel 200/300 message server calling itself CALLP_NODT Never received tone from message server...
Page 365 Log Commands 7-55 Table 7-9 SAT Log SAT_Status Types STATUS DESCRIPTION NO_GREET Cannot turn on greeting MSG_FAIL Cannot save message DSK_FULL Disk full SILENCE Only silence/exceeds limit ONLY_DTMF Only DTMF MSG_NOT_EXIST No such message APPOOL_FULL AP mailbox pool full NO_POOL_CF No mailbox pool configured NO_FAX_PRT No FAX port...
Page 366 7-56 Installation and Maintenance Volume Table 7-9 SAT Log SAT_Status Types STATUS DESCRIPTION DST_FAIL Destination mailbox fails Mailbox without OctelAccess COS RECWARN Record limit warning ILLGL_MBX Illegal mailbox − distribution list, network mailbox GOT_PRT Already allocated a port NO_TDM No TDM connection CLOSE_SESS Close session while busy TDM_ACTIVE...
Page 367 Log Commands 7-57 Table 7-9 SAT Log SAT_Status Types STATUS DESCRIPTION PDL_OWNER_SDL PDL owner mailbox an SDL INV_COS_ATTR Invalid COS attribute PDLMEM_EXIST PDL member already in PDL PDL_FULL PDL already full PDLMEM_NINPDL PDL member not in PDL NO_PDLS PDL owner does not have any PDLs PDLMEM_IS_SELF PDL member is self FTP_CONN_CLOSED...
Page 369: Appendix Acall-Processing Trace Activities
Call Processing Trace Activities 7A-1 APPENDIX A CALL-PROCESSING TRACE ACTIVITIES The types of activities performed during call processing are shown in Table 7A-1, Trace Activity Types. Events and supplemental activities are show in Table 7A-2, EVENT and AUX Activities in the Call-Process Trace Log.
Page 370 7A-2 Installation and Maintenance Volume Table 7A-1 Trace Activity Types Type Description Log the PBX query call record types INTGQRY Log the PBX reply call record types INTGREP Log the PBX query to check the existence of a mailbox CHKMBXQRY Log the reply “YES”...
Page 371 Call Processing Trace Activities 7A-3 Table 7A-2 EVENT and AUX Activities in Call Process Trace Log (continued) TYPE EVENT Column Column DESCRIPTION Column DESCRIPTION Entry Entry Entry OctelNet The mailbox/alias response packet Success ADMBALRSP SUCCESS (administrative packet). This packet is the Incorrect mailbox type MBXTYPE response containing alias information for...
Page 372 7A-4 Installation and Maintenance Volume Table 7A-2 EVENT and AUX Activities in Call Process Trace Log (continued) TYPE EVENT Column Column DESCRIPTION Column DESCRIPTION Entry Entry Entry Indicates the change from LAN delivery to ANLOGSTBY analog standby delivery (LAN, analog standby) The MSG# column contains the number of the first message in the...
Page 373 Call Processing Trace Activities 7A-5 Table 7A-2 EVENT and AUX Activities in Call Process Trace Log (continued) TYPE EVENT Column Column DESCRIPTION Column DESCRIPTION Entry Entry Entry The playing of the message has ended. The CPT shows result codes for fax transactions in the AUX FAX_MSG END_PLAY column.
Page 374 7A-6 Installation and Maintenance Volume Table 7A-2 EVENT and AUX Activities in Call Process Trace Log (continued) TYPE EVENT Column Column DESCRIPTION Column DESCRIPTION Entry Entry Entry Unexpected frame from remote fax No response from remote fax to end of procedure frame No response from remote fax to end of message frame...
Page 375 Call Processing Trace Activities 7A-7 Table 7A-2 EVENT and AUX Activities in Call Process Trace Log (continued) TYPE EVENT Column Column DESCRIPTION Column DESCRIPTION Entry Entry Entry HUNG_UP BAD_ADDR REC_ERR BAD_ADDR REC_ERR BAD_ADDR REC_ERR NO_TALK received while recording DTMF_REC DTMF Extension header EXTN_HDR Netname deleted...
Page 376 7A-8 Installation and Maintenance Volume Table 7A-2 EVENT and AUX Activities in Call Process Trace Log (continued) TYPE EVENT Column Column DESCRIPTION Column DESCRIPTION Entry Entry Entry Line synchronization response packet sent ONT_IN, LSYN_RSP by the node to the base. ONT_OUT The final protocol level determined by the node (the lower level of that...
Page 377 Call Processing Trace Activities 7A-9 Table 7A-2 EVENT and AUX Activities in Call Process Trace Log (continued) TYPE EVENT Column Column DESCRIPTION Column DESCRIPTION Entry Entry Entry Request to turn message waiting on or off. Turn on message waiting MSGWAIT Turn off message waiting CLEAR Delivering one message of the chain.
Page 378 7A-10 Installation and Maintenance Volume Table 7A-2 EVENT and AUX Activities in Call Process Trace Log (continued) TYPE EVENT Column Column DESCRIPTION Column DESCRIPTION Entry Entry Entry Logged an inconsistency during pass 3 of RBLD_P BADNAMNM the rebuild for the Names Directory. USRINCON The first 8 digits of the mailbox number are printed in the...
Page 379 Call Processing Trace Activities 7A-11 Table 7A-2 EVENT and AUX Activities in Call Process Trace Log (continued) TYPE EVENT Column Column DESCRIPTION Column DESCRIPTION Entry Entry Entry SNMP information has been requested. Digital performance report SNMP_QRY Network traffic report SNMP information has been sent. SNMP_SND STATUS NO_ANSWR...
Page 380 7A-12 Installation and Maintenance Volume Table 7A-2 EVENT and AUX Activities in Call Process Trace Log (continued) TYPE EVENT Column Column DESCRIPTION Column DESCRIPTION Entry Entry Entry TRANSFER FLASH Expect dial tone EXP_DT Got dial tone GOT_DT No dial tone NO_DT DELAY ATTIC integration.
Page 381 Call Processing Trace Activities 7A-13 Table 7A-2 EVENT and AUX Activities in Call Process Trace Log (continued) TYPE EVENT Column Column DESCRIPTION Column DESCRIPTION Entry Entry Entry Establish a connection CSP_IN EST_CONN Requewst a Serenade port CSP_OUT REQ_PORT Hangup a Serenade port HANGUP Initiate a transfer INIT_XFR...
Page 382 7A-14 Installation and Maintenance Volume Table 7A-2 EVENT and AUX Activities in Call Process Trace Log (continued) TYPE EVENT Column Column DESCRIPTION Column DESCRIPTION Entry Entry Entry Break the TDM connection CSP_IN BREAK_TDM CSP_OUT Received a fax message FAX_RCV Send a fax message FAX_SEND Load a fax form into fax card memory FAX_LOAD...
Page 383: Chapter 8 System Errors And Traffic Pegs
SYSTEM ERRORS AND TRAFFIC PEGS Chapter Contents Boot ROM Diagnostics ..............Boot ROM Diagnostic Errors .
Page 385 Octel 200/300 Quick Reference Guide System Errors and Traffic Pegs Information Command Traffic Pegs Lists the traffic pegs Clears the Traffic Pegs Count Table Hardware Errors Converts hardware error data fields into bit sets. BITTST x x = hexadecimal number Lists the Hardware Error Table.
Page 387: Boot Rom Diagnostics
System Errors and Traffic Pegs BOOT ROM DIAGNOSTICS When the OctelR 200/300 is loaded or reloaded (loss of power, system error, or a command), the CPU and other system modules execute a Power−on Selftest diagnostic, or Boot ROM diagnostic. The following describes how to access and interpret the boot ROM errors.
Page 388 Installation and Maintenance Volume Model 300−6039−001 Rev F1 Step 27 32MB Testing Processor...PASSED Testing System Voltage/Temp...PASSED Testing ROM Checksum...PASSED Testing PIT...PASSED Testing DMA...PASSED Testing UART...PASSED Testing Modem...PASSED Testing TDM Crosspoint...PASSED Testing Floppy...PASSED Testing RTC...PASSED Testing BIC...PASSED Testing OCC...PASSED Testing WDT...PASSED Testing Control Bus Interface...PASSED Testing COMPLETED Booting from SCSI file XBOOT.IM...
Page 389 System Errors and Traffic Pegs Boot Rom Diagnostic Errors An error message prints if errors are encountered. Table 8-1 is a list of possible boot ROM diagnostic error numbers, a description of each error, and the most likely cause. The error number is displayed in hexdecimal form.
Page 390 Installation and Maintenance Volume Table 8-1 Boot ROM Diagnostic Errors (continued) Severity Description Likely Error Cause UART 3 test error UART 4 test error Modem loopback error TDM Crosspoint pattern test error TDM Crosspoint address test error Control Bus interrupt test error Control Bus register test error Control Bus shared memory pattern test error Control Bus shared memory address test error...
Page 391: Hardware Errors
System Errors and Traffic Pegs HARDWARE ERRORS The Octel 200/300 logs each hardware error, along with its date, time, and type, in the Hardware Error Table. This section explains how to read and interpret the information in the Hardware Error Table. It also suggests some probable causes and remedies.
Page 392 Installation and Maintenance Volume PRIO. Indicates the priority level of the hardware error being reported. Each type of hardware error has been assigned an error priority level. Priority levels range from 0 to 3, with 0 being the lowest level and 3 the highest. Higher priority hardware errors overwrite lower priority errors if the Hardware Error Table is full.
Page 393 System Errors and Traffic Pegs Alarm Relays The Octel 200/300 provides both major and minor alarm relays, which can be used to light an LED or sound an alarm. Refer to the Maintenance Commands chapter, Alarm Test section. In the event of a power failure, both of these relays close the contacts to indicate the power failure. Both relays remain closed during a subsequent restoration of power until the software boot process opens the relays.
Page 394 Installation and Maintenance Volume Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority 5: Ring Through TEST LINE 2 Verify that extension numbers in the table PORT are correct. Could be a problem in PBX extensions or LIC. 6: Floppy Disk During read or write Clear Hardware Error Table, run TEST...
Page 395 System Errors and Traffic Pegs Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority 12:CPU Parity Parity error occurred If error repeats, replace power supply unit. in CPU memory area. DATA-1 FROM I/O ADDRESS 6A (ERR.ADDR2) BIT 0, 1, 2 = CONTEXT REG IN USE ON ERROR DATA-2 FROM I/O ADDRESS 69 (ERR.ADDR1)
Page 396 8-10 Installation and Maintenance Volume Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority 05 = +12 MOTOR VOLTAGE MEASUREMENT IS OUT OF RANGE +11.40 TO +12.60 DATA-2 = SAME AS FOR 02 06 = +5 BATTERY VOLTAGE MEASUREMENT IS OUT OF RANGE +3.60 TO MINIMUM DATA-2 = SAME AS FOR 02 0A = −5 ANALOG VOLTAGE MEASUREMENT IS OUT OF RANGE...
Page 397 System Errors and Traffic Pegs 8-11 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority 23:PBX Integration Problem with the Check the RS-232C connections. If error RS-232C link with repeats, contact your technical support center. 24:PBX Integration Problem with the This error pertains only to certain integration card or...
Page 398 8-12 Installation and Maintenance Volume Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority 24:PBX Integration Problem with the This error pertains only to certain (continued) integration card integrated message servers. The following RS-232C integration outlines the probable cause and suggested remedy for that error, depending upon the DATA fields.
Page 399 System Errors and Traffic Pegs 8-13 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority 24:PBX Integration Problem with the This error pertains only to certain (continued) integration card integrated message servers. The following outlines the probable cause and suggested remedy for that error, depending upon the DATA fields.
Page 400 8-14 Installation and Maintenance Volume Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority 24:PBX Integration Problem with the This error pertains only to certain (continued) integration card integrated message servers. The following outlines the probable cause and suggested remedy for that error, depending upon the DATA fields.
Page 401 System Errors and Traffic Pegs 8-15 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority 27:Option Control Problem with the Contact your technical support center. Chip Error DATA-1 = ERROR CODE: 01 = OCC READ ERROR (OCC CHIP PROBABLY BAD OR MISSING) 02 = OCC CHECKSUM ERROR 03 =...
Page 402 8-16 Installation and Maintenance Volume Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority DATA-2 = 3D = DUAL PORT RAM READ/WRITE TEST FAILED 3E = DUAL PORT RAM VERIFY TEST FAILED 3F = STATIC RAM READ/WRITE TEST FAILED 40 = STATIC RAM VERIFY TEST FAILED 41 =...
Page 403 System Errors and Traffic Pegs 8-17 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority DATA-2 = REPORTED STATUS 00 = LSP SUCCESSFULLY STARTED 01 = SCSI ERROR WHILE LOADING LSP DATA-4 = ERROR CODE 02 = CARD TYPE IN SLOT DOES NOT MATCH CONFIGURED TYPE DATA-4 =...
Page 404 8-18 Installation and Maintenance Volume Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority Error Codes for all DATA values: 00 = NO ERRORS DETECTED 01 = CHANNEL STATUS REGISTER ERROR 02 = CVSD DATA REGISTER BIT/ADDRESS ERROR 04 = A/D CONVERTER OR POWER DETECT ERROR 08 =...
Page 405 System Errors and Traffic Pegs 8-19 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority 34. Power-ON Selftest for CPU. Replace CPU. For OCC error, replace Diagnostic Error DATA-1 through OCC. DATA-4 designate errors found. DATA-1 Bit 7: 5 volts clean out of range Bit 6:...
Page 406 8-20 Installation and Maintenance Volume Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority 34:Power-ON Selftest for VCU. Replace VCU. Diagnostic Error DATA-1 through DATA-4 designate errors found DATA-1 Bit 0: Control Memory parity error detected in memory test. Bit 1: Control Memory parity circuit failed.
Page 407 System Errors and Traffic Pegs 8-21 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority DATA-1 Bit 7: +5 volts clean out of range. Bit 6: +5 volts VCC out of range. Bit 5: Analog to Digital Converter error. Bit 4: Interval timer error.
Page 408 8-22 Installation and Maintenance Volume Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority 02 = CANNOT R/W MEM AS REPORTED BY FIRMWARE, SEE DATA-2 DATA-2: (D) = MEGABYTES WHERE ERR, WHEN DATA=1 OR 2 03 = RAM SIZE LESS THAN STANDARD SIZE OF 5 MEG FOR THE OCTEL 300 AND 2 MEG FOR THE OCTEL 200 (slot = CPU) 08 =...
Page 409 System Errors and Traffic Pegs 8-23 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority 38. Disk Defect Boot Defect in secondary Attempt to reload the software code from Region bootstrap (Xboot) the floppy diskette to the hard disk. If error region repeats, replace the hard disk indicated in DATA-1.
Page 410 8-24 Installation and Maintenance Volume Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority 41. Visual Mailbox Command link This is a Visual Mailbox error. First check Hardware Error interface LAN is that Visual Mailbox is functioning properly. malfunctioning or has If it is, this is a false alarm or the condition detected a network...
Page 411 System Errors and Traffic Pegs 8-25 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority 42. Configuration Error detected in the Check the configuration tables. Error configuration tables The DATA-1 field specifies the type of error. DATA-2 through DATA-4 are data associated with the error.
Page 412 8-26 Installation and Maintenance Volume Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority 42. Configuration Error detected in the Check the configuration tables. Error (continued) configuration tables 0E = TOTAL NUMBER OF VISUAL MAILBOX USERS EXCEEDS THE ALLOWED LIMIT DATA-2 = HIGH BYTE OF THE TOTAL NUMBER OF VISUAL...
Page 413 System Errors and Traffic Pegs 8-27 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority 42. Configuration Error detected in the Check the configuration tables. Error (continued) configuration tables 15 = NO SELF IP ADDRESS CONFIGURED 17 = SNMP SYSTEM MANAGER NOT KNOWN, TRAP MUST BE SENT 18 =...
Page 414 8-28 Installation and Maintenance Volume Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority 42. Configuration Error detected in the Check the configuration tables. Error (continued) configuration tables (NOT Octel 200/300) 1D = REMOTE SYSTEM CONFIGURED TO SUPPORT TURNAROUND DATA-2 = LOCATION NUMBER OF REMOTE CABINET IN THE...
Page 415 System Errors and Traffic Pegs 8-29 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority 43. Hard Disk/ Error detected in the Errors 1 or 3 — Run FLOPPY Backup/ Language Table read/write of language Restore. Read/Write Error table Errors 2, 5, 6, 7, or 8 —...
Page 416 8-30 Installation and Maintenance Volume Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority 46. Received DTMF While trying to Check the route. Check that the PNN or other than D establish a connection TNN is correct. Contact the system (AMIS) with a Protocol 4 administrator of the remote network.
Page 417 System Errors and Traffic Pegs 8-31 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority 63. Fax Card Fax loopback test failed Replace the fax card and do the loopback Hardware Error or fax card didn’t test again.
Page 418 8-32 Installation and Maintenance Volume Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority 64. LAN Hardware Problem detected by Dependent on the DATA-1 values described Error (continued) the LAN. below. 03 = REACHED THE MAX. RETRY COUNT WHILE SYNCHRONIZING. FORCED RESET DONE TO SYNCHRONIZE.
Page 419 System Errors and Traffic Pegs 8-33 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority 64. LAN Hardware Problem detected by Dependent on the DATA-1 values described Error (continued) the LAN. below. 09 = ERROR WITH CSX PARAMETERS The VCU software is unable to provide the necessary client, server, and transfer-task resources needed to run LAN.
Page 420 8-34 Installation and Maintenance Volume Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority 64. LAN Hardware Problem detected by Dependent on the DATA-1 values described Error (continued) the LAN. below. C = DATA PACKET RECEIVED GOT CHECKSUM ERROR Data communication is being corrupted between the local system and the remote system at the location specified.
Page 421 System Errors and Traffic Pegs 8-35 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority 66. LAN Reported Problem detected by Dependent on the DATA-1 values as Hardware Error the LAN. described below. (continued) 02 = LINK LOST The LAN controller lost its connection to the LAN.
Page 422 8-36 Installation and Maintenance Volume Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority 66. LAN Reported Problem detected by Dependent on the DATA-1 values as Hardware Error the LAN. described below. (continued) 05 = SNMP MANAGER HOST NAME CANNOT BE RESOLVED Possible reasons include: Manager host name may be bad.
Page 423 System Errors and Traffic Pegs 8-37 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority 68 BIC Error Dependent on value in Replace CPU card. DATA-1. DATA-1 = 01 BIC read error (chip bad or missing). DATA-1 = 02 BIC checksum error DATA-2 =...
Page 424 8-38 Installation and Maintenance Volume Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority 72 Protocol Revision Namesend activity Disable Namesend to the remote location. Level Error DATA-1 = Digital Networking DATA-2 = Local Protocol Revision Level DATA-3 = Remote Protocol Revision Level DATA-4 =...
Page 425 “low word” is the last 4 bits. 88 Hardware error Special error Contact Technical Support. internally used by Avaya. 89 Hardware error Special error Contact Technical Support. internally used by Avaya. PB60019−01 Octel 200/300...
Page 426: Traffic Peg Count Table
8-40 Installation and Maintenance Volume TRAFFIC PEG COUNT TABLE The Traffic Peg Count Table is used to record events monitored by the OctelR 200/300. Proper use of the table helps to understand how the various features and functions are being used. Several of the pegs may be used to determine PBX performance in conjunction with the Octel 200/300, such as 13, 24, 25, 47−49.
Page 427 System Errors and Traffic Pegs 8-41 Many of the traffic pegs are used in the System Performance report. When the Traffic Peg Count Table is cleared, the System Performance report is also cleared. Likewise, if the System Performance Caution! report is cleared, the Traffic Peg Count Table is cleared.
Page 428 8-42 Installation and Maintenance Volume Description NO DIAL TONE FROM PBX WHEN TRYING TO MAKE A CALL Number of times the Octel 200/300 attempted to call out and did not receive dial tone from the PBX (when connecting a call). LEFT MESSAGE AFTER CALLING AN EXTENSION Number of messages left after calling an extension that was busy or did not answer.
Page 429 System Errors and Traffic Pegs 8-43 Description IMMEDIATE CALL USED Number of times immediate call was used ( BACKUP WHILE LISTENING TO A MESSAGE Number of times backup was used while listening to message ( BACKUP WHILE RECORDING A MESSAGE Number of times backup was used while listening to message ( TIMES SYSTEM HAS RELOADED Number of times the Octel 200/300 has reloaded.
Page 430 8-44 Installation and Maintenance Volume Description AUTO ATTENDANT CALLS PLACED Number of times the Octel 200/300 dialed an extension number; counts all extensions called. AUTO ATTENDANT CALLS ANSWERED BY CALLED PARTY Number of calls placed that were answered. TRANSFER TO INTERCEPT BY DIALING 0 Number of times transfer to intercept because zero was pressed.
Page 431 System Errors and Traffic Pegs 8-45 Description SEND FAILED TO EXTENDED MAILBOX — MAILBOX FULL/SET TO NOT ACCEPT MESSAGE Number of times a message was not sent to an Extended mailbox because the mailbox was full or set not to accept messages. SET UP OFFSITE MESSAGE WAITING Number of times offsite outcalling digit string was set up.
Page 432 8-46 Installation and Maintenance Volume Description NET MESSAGE SEND — OTHER SYSTEM BUSY The number of times a network message call was terminated because the destination system did not have enough idle ports. (Protocols 1, 3, or 5 only) This peg is incremented if the destination system responds during network communication that it has too few idle ports to accept a network call.
Page 433 System Errors and Traffic Pegs 8-47 Description NETWORK MESSAGE RECEIVED REACHED BLOCK LIMIT The number of times the message being received was longer than expected. The originating system sends the length of the message being transmitted during network communication. If the end of message marker is not received, typically the line has dropped.
Page 434 8-48 Installation and Maintenance Volume Description SUBSEQUENT DIALED FOR ASSISTANCE Number of times callers pressed after a mailbox INITIAL DIALED EXTENSION OR DIGIT Number of times a caller initially entered the first digit (1−8) for a defined mailbox or extension in the able.
Page 435 System Errors and Traffic Pegs 8-49 Description SUBSEQUENT LEFT MESSAGE AT TONE Number of times a message was left after calling a different mailbox. MESSAGE RECEIVED AFTER GREETING Number of messages left after greeting played. MESSAGE RECEIVED FROM NETWORK The number of messages received from network locations. Includes all protocols.
Page 436 8-50 Installation and Maintenance Volume Description — INTEGRATION NO CALL RECORD Integration — Number of times received a call on an integrated system but received no call record or it was late. TRANSFER TO PERSONAL ASSISTANT Number of times caller pressed or was automatically transferred to a Personal Assistance position.
Page 437 System Errors and Traffic Pegs 8-51 Description PERSONAL DISTRIBUTION LIST Number of times a Personal Distribution List was used. PROTOCOL 2 MESSAGE ATTEMPT The number of Protocol 2 network message delivery attempts. This peg is incremented each time a message is successfully sent to Protocol 2 locations.
Page 438 8-52 Installation and Maintenance Volume Description NETWORK PROTOCOL 4 MESSAGE SENT The number of successful Protocol 4 network message deliveries. PORT WENT OFF-HOOK AND DIDN’T GET LOOP CURRENT The number of times the system port went off-hook and loop current was not detected.
Page 439 System Errors and Traffic Pegs 8-53 Description NUMBER OF FAXES THAT FAILED TO PRINT Number of unsuccessful attempts to print a fax message. NUMBER OF TIMES QUICK FAX FEATURE USED Number of times a caller used Quick Fax, , to send a fax message to a mailbox.
Page 440 8-54 Installation and Maintenance Volume Description NUMBER OF NETWORK NAMES RECEIVED FROM DIGITAL NETWORK Number of network names successfully received from the digital network REAL-TIME NAME PLAY REQUESTED Number of times this cabinet played a real-time name from other cabinets. VOICE BLOCKS OF MESSAGE SENT Number of voice blocks of messages sent.
Page 441 System Errors and Traffic Pegs 8-55 Description MAXIMUM SIMULTANEOUS REAL TIME NAME PLAYS Maximum number of real-time names that were playing at one time. REAL-TIME QUERY CACHE HITS This peg gives the number of times for real-time queries that the mailbox location was found in the Network Names Table.
Page 442 8-56 Installation and Maintenance Volume Description NUMBER OF TIMES TOTAL REAL TIME NAMES PLAYED REACHED THE LIMIT OF AVAILABLE CLIENTS Number of times a name could not be played by this cabinet in real time over the LAN. This cabinet had already hit the maximum limit for playing the maximum number of simultaneous real time names (i.e., hit Maximum Name Clients).
Page 443 System Errors and Traffic Pegs 8-57 Description OCTELNET SYSTEM MAILBOX LOCK ATTEMPTS The number of attempts the Octel 200/300 made to lock the OctelNet system mailbox. The mailbox is locked whenever a task is underway to read or write to the mailbox, such as receiving future delivery messages or receiving messages that have more than 10 recipients or recipients with different delivery options.
Page 444 8-58 Installation and Maintenance Volume Description OCTELNET ASCII NAME SEND SUCCESSES The number of successful attempts the Octel 200/300 made to send an alphabetic (ASCII) name over Protocol 5. OCTELNET ASCII NAME RECEIVE ATTEMPTS The number of attempts the Octel 200/300 made to receive an alphabetic (ASCII) name over Protocol 5.
Page 445 System Errors and Traffic Pegs 8-59 Description GATEWAY LINK − VOICE MESSAGES TRANSFERRED TO THE GATEWAY This is a count of the number of times the OctelAccess server used the file transfer feature to transfer a voice message from Octel 200/300 to the OctelAccess server. GATEWAY LINK −...
Page 446 8-60 Installation and Maintenance Volume NUM CALLS QUICK MSG LISTEN LAST DIST MSG SAVE ERASE LOGON CREATE EXIT ALRDY ERROR NO DIAL MSG AFT VPERR FOWRD REPLY VOLUME LOGON DROP CALL RETURN TIME MULTI SEC ALL MSG WT MSG WT TOO SHORT IMMED ATO ATN...
Page 447 System Errors and Traffic Pegs 8-61 NET P4 NET P4 MSGS MSG BY MSGS INVAL INVAL ATTEMPT SUCCESS LOOPC ALLFWD LOGGED OTHER USRLOG TERMLOG URGENT TOO FEW FAXES FAXES FAXES QUICK FAX USER HELP BUSY MSGS FAX CH PRINTED PRINTED FAILED TO USED CHANNELS...
Page 449: Chapter 9 Hardware Replacement
HARDWARE REPLACEMENT Chapter Contents Hardware Maintenance and Diagrams ............Octel 200/300 Preventive Maintenance .
Page 450: Hardware Replacement
HARDWARE REPLACEMENT Figures Octel 200 Shelf Structure ..............Octel 200 Inside Front View .
Page 451: Hardware Maintenance And Diagrams
Hardware Replacement 9-1 HARDWARE MAINTENANCE AND DIAGRAMS This chapter provides information about replacing hardware and maintaining Octel 200/300 message servers. To assist with the procedures, diagrams of the Octel 200 and Octel 300 are shown. Refer to Chapter 2, Hardware, for a list of all Octel 200/300 part numbers. Most information in this section pertains to both the Octel 200 and Octel 300.
Page 452: Octel 200 Diagrams
Installation and Maintenance Volume Power Supply Output The AC and DC wiring is prewired to connectors that are automatically engaged when the power supply is installed. There are no power-supply adjustments. You can check voltages by using a digital volt meter. Using the digital volt meter, you can measure the system DC voltages at the voltage test points on the front edge of the CPU.
Page 453 Hardware Replacement 9-3 CPU Slot VCU Slot Front System Terminal Port Power Switch Seven Card Slots A1 − A6: LIC, TLC, DAC Power Supply Integration card Unit A1−A7: FAX card System Fuse A5−A7: LAN card Reload Button Entryworks ACP card Floppy Disk Drive Voice Disk Drive...
Page 454 Installation and Maintenance Volume Front Door Front System Terminal (Slot A8) Port (SP1 Connector) Card Slot CPU (Slot A9) Power Switch Card Slot Power Supply/ Floppy Drive Unit Reload Button System Fuse Floppy Disk Drive Floppy Signal Cable Disk Drive Assembly Figure 9-2 Octel 200 Inside Front View Octel 200/300...
Page 455: Octel 200 Cabinet
Hardware Replacement 9-5 System RS-232C Terminal Connector Port (J1) Visual Mailbox (J2) Connector (J4) Alarm Port (J3) Power Cord I/O Panel Tapped Mounting Holes Cable Ties (to secure Works for Serenade Serial I/O Panel and DAC Panel) Earth Ground Connection Point Figure 9-3 Octel 200 Cabinet Rear View PB60019−01 Octel 200/300...
Page 456 Installation and Maintenance Volume Fan Power Harness Connector System Terminal Port Motherboard Power Cord Receptacle Figure 9-4 Octel 200 Rear View Octel 200/300 S.4.1 PB60019−01...
Page 457: Octel 300 Diagrams
Hardware Replacement 9-7 Octel 300 Diagrams Use the following Octel 300 diagrams when performing preventive maintenance or replacing components. Figure 9-5 through Figure 9-8 illustrate the front, rear, and inside views. CPU Slot VCU Slot Front System Terminal Port Power Switch Twelve Card Slots A1 −...
Page 458 Installation and Maintenance Volume Front Door Front System Terminal Port (SP1 Connector) (Slot A13) Card Slot Card Slot CPU (Slot A14) Power Switch Power Supply Unit Reload Button Floppy Signal Cable Fan Tray Floppy Disk Drive Hard Disk Drive Assembly Figure 9-6 Octel 300 Inside Front View Octel 200/300 S.4.1...
Page 459 Hardware Replacement 9-9 RS-232C Visual Mailbox Reserved RS-232C Connector Connector (J6) (J3 and J4 Port B (J2) Rear System Terminal Connectors) Port Connector (J1) Alarm Port (J5) Power Receptacle 50-pin Telco connectors (25-pair Amphenol connectors) Power Cord Cable Tiedown Points Tapped Mounting Holes (for securing Works for Serenade...
Page 460 9-10 Installation and Maintenance Volume System Terminal Port Cable Main Power Main Harness Motherboard (shelf A) Power Line Filter SCSI Bus Jumper Cable Main Disk Drive Power Harness Disk Drive Motherboard Fan Tray (shelf B) Power Harness Disk Drive Motherboard (shelf C) Figure 9-8 Octel 300 Inside Rear View Octel 200/300...
Page 461: Hardware Replacement Guidelines
Hardware Replacement 9-11 HARDWARE REPLACEMENT GUIDELINES You can safely replace subassemblies in Octel 200 or Octel 300 message servers by following the procedures in this chapter. None of the subassemblies contain replaceable components; replacing, attempting to replace, or modifying any subassembly components voids all warranties. Octel can replace an assembly with an equivalent assembly.
Page 462 9-12 Installation and Maintenance Volume Printed circuit assemblies, as well as other assemblies in the Octel 200/300, contain static-sensitive components. The human body can easily store enough static electricity to damage a PCA. To avoid Caution! discharging this energy to electronic assemblies, always wear an antistatic wrist strap when handling assemblies.
Page 463 Hardware Replacement 9-13 6. .Store the removed PCA in a static protection bag. 7. Remove the replacement PCA from its static protection bag. 8. While holding the top and bottom edges of the replacement PCA, slide it into the card cage. Check that the card slides in the plastic card guides to ensure correct insertion.
Page 464: Integration Card Replacement
9-14 Installation and Maintenance Volume 4. Disengage the LIC from the motherboard by pivoting the plastic card ejectors at the top and bottom of the front edge of the LIC. 5. Slide the LIC out of the card cage. Handle the LIC only by the top and bottom edges. Do not touch any components on the LIC. 6.
Page 465 Hardware Replacement 9-15 Removing Integration Cards Use this procedure to replace an integration card. 1. Unlock and open the cabinet door 2. Put on an antistatic wrist strap and connect it to an unpainted portion of the cabinet. 3. Use the Courtesy Down command to take the integration card out of service. If there are two units, make sure to down both units.
Page 466: Local Area Network (Lan) Card Replacement
9-16 Installation and Maintenance Volume Local Area Network (LAN) Card Replacement The LAN card installed in shelf A is designed to be hot plugged; that is, the message server does not need to be turned OFF to remove or install the card. Only one LAN card can be installed in an Octel 200/300 message server.
Page 467 Hardware Replacement 9-17 5. Install the 10BaseT, RJ45 adapter on the back of the cabinet, for the slot in which the LAN card is being installed. 6. After servicing the LAN card, use the Courtesy Up command to put the card into service. At the @ prompt, enter CU x Enter...
Page 468: Dtic Replacement
9-18 Installation and Maintenance Volume Once the LAN card is installed, the LEDs on the LAN card are activated, as follows: LED Description LED Activity Number Color Standard use Lit when the LAN card is installed. Goes off when the card has been initialized and is ready for operation.
Page 469 Hardware Replacement 9-19 DTIC−E1 Adapter 2X New Jack Screws Grounding Screw I/O Cabling installed here. Refer to the Grounding Strip figure for the 75-ohm or the 120-ohm adapter. Velcro Hold-down I/O Panel Figure 9-11 Octel 200 DTIC−E1 Kit Installation DTIC−E1 Adapter 2X New Jack Screws Grounding Strip Grounding...
Page 470 9-20 Installation and Maintenance Volume For 75-ohm DTIC−E1 installations: Connect the 75-ohm DTIC−E1 adapter to the amphenol connector on the I/O panel corresponding to the DTIC card slot in the system card cage. Secure the Velcro strap. Make sure that the adapter is completely seated. b.
Page 471 Hardware Replacement 9-21 Grounding Screw Cable Clamp Tx Ring Folded−back Tx Tip cable shield Chassis Ground foil or braid Rx Ring Rx Tip I/O Cable Tx = DTIC Transmit Note: I/O Cable bare metal Rx= DTIC Receive ground “drain wire” should be connected to pin 3 (chassis ground) on the 5−...
Page 472 9-22 Installation and Maintenance Volume Installing a New DTIC Card in an Existing Installation 1. On the new DTIC card, check that the DTIC’s SW1 and SW2 switches at the bottom right-hand corner of the card are set to the correct positions based on the type of DTIC−E1 adapter installed on the back of the system (at the specified I/O slot location): 75-ohm or 120-ohm.
Page 473: Fax Application Processor Replacement
Hardware Replacement 9-23 Fax Application Processor Replacement The Octel 200/300 fax application processors (fax cards) installed in shelf A are hot pluggable. That means you do not have to turn OFF the message server to remove or install the cards. Figure 9-15 is a diagram of a fax card.
Page 474: Hard Disk Drive Replacement
Refer to the Procedures chapter in this volume, Hard Disk Remove, Replace, Restore, or Add sections. Only hard disk drives supplied by Avaya can be used to replace or to upgrade a message server. The disk drive assembly includes all necessary cables. Do not remove or alter any cables on the drive assembly.
Page 475: Removing The Hard Disk Drive
Hardware Replacement 9-25 Figure 9-16 Octel 200/300 Hard Disk Drive Assembly Hard disk drive assemblies are sensitive to static electricity. Do not attempt the following procedures without wearing an antistatic wrist strap. Caution! Removing the Hard Disk Drive To remove the hard disk drive, use the following procedures: 1.
Page 476 In the event of damage or a malfunction, an Octel 300 floppy disk drive might need to be replaced. You can only use floppy disk drive assemblies supplied by Avaya. The floppy disk drive assembly includes all necessary cables. Do not remove or alter any cables on the drive assembly. Figure 9-17 shows the Octel 300 floppy disk drive assembly.
Page 477 Hardware Replacement 9-27 Figure 9-17 Octel 300 Floppy Disk Drive Assembly The floppy disk drive assemblies are sensitive to static electricity. Do not attempt the following procedures without wearing an antistatic wrist strap. Caution! Removing the Octel 300 Floppy Disk Drive The Octel 300 floppy disk drive assembly is “hot pluggable.”...
Page 478 9-28 Installation and Maintenance Volume Installing Octel 300 Floppy Disk Drive The Octel 300 floppy disk drive assembly is hot pluggable. You do not need to turn OFF the PSU. To install a replacement floppy disk drive in the Octel 300 use the following procedure: 1.
Page 479: Power Supply Unit Replacement
Hardware Replacement 9-29 Power Supply Unit Replacement This section contains replacement information for the Octel 200 Power Supply Unit (including floppy disk assembly), the Octel 300 Power Supply Unit, and the Octel 300 Filter Assembly. In the first quarter of 2000, a new 100−240 VAC auto-ranging power supply began to ship as a replacement for the older 120, 230 (Octel 200) or 240 (Octel 300) VAC PSU.
Page 480 9-30 Installation and Maintenance Volume Octel 200 Power Supply Unit The Octel 200 power supply and floppy disk drive are one unit. If either the power supply or floppy disk drive malfunctions, you must replace the entire unit. The instructions to remove and install the PSU include instructions to replace an Octel 200 floppy disk drive.
Page 481 Hardware Replacement 9-31 Replacing the Fuse 1. Unlock and open the door of the cabinet. 2. Turn OFF the power switch on the front of the PSU. 3. Remove the fuse-holder cap, using a flat-blade screwdriver. 4. Remove the fuse and verify that the fuse is blown. To remove the fuse, pull the end of the fuse out of the fuse cap.
Page 482 9-32 Installation and Maintenance Volume The power filter assembly is replaced as a unit. Do not disassemble it in any way. Refer to Figure 9-21 for the AC domestic, Figure 9-22 for the AC international, or Figure 9-23 for the DC power filter assembly illustrations.
Page 483 Hardware Replacement 9-33 Front View of Connector Connector Backplane-to- Filter Harness Connector Mounting Harness-Grounding Screws Hardware Green/Yellow Blue Brown Power Filter Assembly Figure 9-21 Octel 300 120 VAC and 240 VAC Domestic Power Filter Assembly PB60019−01 Octel 200/300 S.4.1...
Page 484 9-34 Installation and Maintenance Volume Front View of Connector Connector Backplane-to- Filter Harness Connector Mounting Harness-Grounding Screws Hardware Green/Yellow Brown Blue Power Filter Assembly Figure 9-22 Octel 300 240 VAC International Power Filter Assembly Octel 200/300 S.4.1 PB60019−01...
Page 485 Hardware Replacement 9-35 Front View of Connector Connector Backplane-to- Filter Harness Connector Mounting Harness-Grounding Screws Hardware Black Purple DC Filter Assembly Green/Yellow Bottom View of Filter Figure 9-23 Octel 300 −48 VDC Power Filter Assembly PB60019−01 Octel 200/300 S.4.1...
Page 486 9-36 Installation and Maintenance Volume Conduit with three Terminal Block 10-gauge wires Power − Source − Rear Panel Earth Ground Ground Stud Figure 9-24 Field Wiring for −48 VDC Powered Octel 300 Replacing a PSU with the Same Type of PSU Follow this procedure if you have a 120 VAC, 230 VAC (Octel 200), or 240 VAC PSU (Octel 300) and you are replacing it with a...
Page 487 Hardware Replacement 9-37 To avoid risk of electric shock, wait two minutes after turning OFF the message server to remove the PSU. Caution! 4. Remove the floppy disk drive signal cable from the CPU. 5. Using a flat−blade screwdriver, loosen the two captive screws on the front of the PSU. 6.
Page 488 9-38 Installation and Maintenance Volume 8. Reattach the floppy disk drive signal cable. 9. When all other message server maintenance has been accomplished, turn ON the message server at the PSU switch. Measure the voltages on the front of the CPU, as described in the Installation chapter, Octel 200/300 Hardware Installation section.
Page 489 Hardware Replacement 9-39 Tools Required Make sure the following tools (or their equivalent) are on hand before continuing: Large flat-blade screw driver (for loosening and tightening the captive fasteners on the front of the power supply assembly. Regular blunt-tip Phillips-head screw driver (required only for the Octel 300 procedure; used to remove and replace screws that hold the Top Rear Panel Assembly and Power Filter Assembly).
Page 490 9-40 Installation and Maintenance Volume 9. Use a flat-blade screwdriver to tighten the two captive screws that are attached to the front flange of the PSU. 10. Attach the floppy ribbon cable, which comes from the PSU, to the corresponding connector on the CPU card.
Page 491 Hardware Replacement 9-41 6. Lift the Power Filter Assembly away from the chassis and unplug the three Backplane-to-Filter harness connectors from the terminal lugs on the filter mounted on the Power Filter Assembly. Refer to Figure 9-25. The Power Filter Assembly should now be free from the system chassis and may be set aside.
Page 492 9-42 Installation and Maintenance Volume 18. Turn on the Octel 300, allow it to boot up, and then check for proper operation. If problems are encountered consult the technical documentation or contact Technical Support for assistance. 19. Attach the “High Leakage Current Warning” Label (Part Number 445−6276−001) to the back of the Octel 300.
Page 493 Hardware Replacement 9-43 Front View of Connector Connector Backplane-to- Filter Harness Connector Mounting Harness-Grounding Screws Hardware Green/Yellow Brown Blue Power Filter Assembly Figure 9-25 Octel 300 100−240 VAC Worldwide Power Filter Assembly PB60019−01 Octel 200/300 S.4.1...
Page 494 9-44 Installation and Maintenance Volume AC-to-DC Power Supply Conversion Before proceeding, read the instructions in the Installing the Octel 200/300 with a −48 VDC Power Supply Unit section, in the Installation chapter of this volume. Make sure that the material is available to connect the cabinet to the −48 VDC power source.
Page 495 Hardware Replacement 9-45 Connector to Backplane Mounting Screws Front View of Connector Connector Backplane Power Harness Harness-Grounding Hardware Figure 9-26 A.C. Backplane Power Harness Installation for Octel 200 PB60019−01 Octel 200/300 S.4.1...
Page 496 9-46 Installation and Maintenance Volume Installing DC Subassemblies in the Octel 200 To install the DC subassemblies, use the following procedure: 1. Remove the cover on the DC inlet box, as shown in Figure 9-27. 2. Remove the two black screws that hold the I/O panel to the cabinet, and attach the DC inlet box to the cabinet using two new screws.
Page 497 Hardware Replacement 9-47 Connector to Backplane Mounting Screws Front View of Connector Connector Backplane Power Harness Harness-Grounding Hardware Purple Black DC Inlet Box Green/Yellow Figure 9-27 D.C. Backplane Power Harness Installation for Octel 200 PB60019−01 Octel 200/300 S.4.1...
Page 498 9-48 Installation and Maintenance Volume Removing the Octel 300 AC Subassemblies This conversion requires the Octel 300 AC-to-DC power supply conversion kit, part number 740-6100-001, which contains the following: DC PSU DC filter assembly DC backplane harness To remove the AC subassemblies, use the following procedure: 1.
Page 499: Octel 200 Fan Panel Assembly
Hardware Replacement 9-49 Octel 200 Fan Panel Assembly The Octel 200 fan panel is hot pluggable. That means the message server does not need to be turned OFF to remove and install the fan panel. However, if the message server must be moved to gain access to the fan panel, it must be turned OFF to prevent possible damage.
Page 500: Octel 200/300 Air Filter Cleaning
9-50 Installation and Maintenance Volume Removing the Octel 300 Fan Tray Use these procedures to remove the fan panel. Have the replacement unit ready before proceeding. 1. Unlock and open the door of the cabinet. 2. Put on an antistatic wrist strap. Connect it to an unpainted portion of the cabinet. 3.
Page 501: Installing The Air Filter
Hardware Replacement 9-51 Installing the Air Filter To reinstall the air filter, use the following procedures: 1. Slide the air filter into the door in the way that you removed it. Make sure that the wavy side of the filter material is against the door. 2.
Page 502 9-52 Installation and Maintenance Volume Replacing the motherboard assembly is a complicated procedure. Replace it only after you have confirmed that the motherboard is faulty. Do not disassemble the motherboard. Caution! The motherboard can only be replaced as an assembly. To replace the motherboard assembly, you must have access to both the front and rear of cabinet.
Page 503 Hardware Replacement 9-53 10. Remove the fan panel following the instructions in the Octel 200 Fan Panel Assembly section in this chapter. 11. Disconnect the maintenance port cable from the upper left hand corner of the motherboard. 12. Use a Phillips screwdriver to remove the four screws that secure the bottom rear panel to the cabinet and slowly remove the panel.
Page 504 9-54 Installation and Maintenance Volume 10. Reconnect the cables as they were connected on the old motherboard. 11. Replace the fan panel, following the instructions in the Octel 200 Fan Panel Assembly section in this chapter. If the cabinet is DC powered, install the DC inlet box. 12.
Page 505 Hardware Replacement 9-55 12. Disconnect the maintenance port cable from the upper left−hand corner of the motherboard assembly. 13. Remove the power filter assembly as described in the Octel 300 Power Filter Assembly Replacement section of this chapter. 14. Use a Phillips screwdriver to remove the four screws that secure the bottom rear panel to the cabinet then slowly remove the panel.
Page 506 9-56 Installation and Maintenance Volume 6. Push only PCAs in slots A1 and A14 and the power supply assembly into the connectors on the motherboard. 7. Tighten the screws at the top and bottom of the motherboard and the five screws on the motherboard I/O panel.
Page 507 Hardware Replacement 9-57 Octel 300 Disk Drive Backplane Replacement The disk drive backplanes provide communication and DC power buses from the motherboard to the disk drive assembly. There are two disk drive backplanes, one for shelf B and one for shelf C. Disk Drive Backplane, Shelf B...
Page 508 9-58 Installation and Maintenance Volume Removing the Octel 300 Disk Drive Backplane Use the following procedure to remove a new disk drive backplane: 1. Unlock and open the door of the cabinet. 2. Put on an antistatic wrist strap. Connect it to an unpainted portion of the cabinet. 3.
Page 509: Octel 300 Load Resistor Assembly Replacement
Hardware Replacement 9-59 7. Fasten the bottom rear panel with four screws, and reconnect the cables as they were. 8. Verify that the PSU is OFF. Attach the power cord. 9. Tighten the fasteners on the front of each disk drive assembly. 10.
Page 510 9-60 Installation and Maintenance Volume The Octel 300 is sensitive to static electricity. Do not attempt the following procedures without wearing an antistatic wrist strap. Caution! Removing the Octel 300 Load Resistor Assembly Use the following procedures to remove the load resistor assembly: 1.
Page 511: Option Control Chip (Occ)
Hardware Replacement 9-61 Option Control Chip Replacement The Option Control Chip (OCC) is the component that controls the features that are installed on the Octel 200/300. The OCC assembly is an 8-pin integrated circuit inserted into a socket that is soldered onto the motherboard, as shown in Figure 9-31 and Figure 9-32.
Page 512 9-62 Installation and Maintenance Volume Removing the OCC The OCC assembly should always be moved as a unit that includes the OCC integrated circuit and the socket in which it is mounted. The two parts of the assembly should never be separated. 1.
Page 513: Chapter 10 Digital Trunk Interface Card (Dtic)
DIGITAL TRUNK INTERFACE CARD (DTIC) Chapter Contents 10.1 Digital Trunk Interface Card (DTIC) Overview ..........10-1 DTIC Hardware .
Page 515: 10.1 Digital Trunk Interface Card (Dtic) Overview
DTIC 10-1 10.1 DIGITAL TRUNK INTERFACE CARD (DTIC) OVERVIEW This chapter contains information specific to the digital trunk interface card (DTIC). Included are details about hardware, installation, configuration, and maintenance and troubleshooting. The DTIC is not documented elsewhere in this manual. The DTIC is a 30-port line card designed to interface an Octel 200/300 to E1 trunks.
Page 516 10-2 Installation and Maintenance Volume Card Power/run Card Ejector Ejector LEDs Status LEDs Connector jumper Reserved for 6th memory memory memory memory memory memory Card Stiffener CP memory Trunk Boot Framer 75 ohm 120 ohm Trunk Framer 75 ohm 120 ohm Card Stiffener Connector P3 Connector P2...
Page 517: 10.2 How To Configure The Dtic
DTIC 10-3 10.2 HOW TO CONFIGURE THE DTIC Before configuring the DTIC, the LSP Table must be added and configured at a password level higher than Maintenance level. The correct LSP Table must be selected when configuring the SLOTS Table. LSP tables are preconfigured and exist in the system.
Page 518 10-4 Installation and Maintenance Volume System Parameter 175 — PORT NUMBER FOR CALL RECORDS TO FIRST PORT. These settings are site specific and depend on the numbering of PBX extensions. The following is an example of settings for the four parts of this parameter: Number of digits in the extension number fields to 5 Number of digits in the port number field to 3 Fill character to 0 (zero)
Page 519 DTIC 10-5 The following example shows only eight ports. The DTIC can have up to 30 ports configured. SLOT CARD TYPE PORT EXTENSION # MODE OUTCALL TEST −−−− −−−−−−−−− −−−− −−−−−−−−−−− −−− −−−− −−−−−−− −−−− −−− DTC17−E1 LSPTAB table: QSIG SECONDARY SYNC RECEIVER OF CLOCK The following describes the valid or invalid entries for the SLOTS Table fields: SLOT...
Page 520 10-6 Installation and Maintenance Volume OUTCALL Enter YES or NO to enable or disable message waiting, network message, and alarm calls. Specifies whether the port may place a call. Provide this information for each port on the card. For message waiting notification or alarm outcalls, multiple calls can be placed simultaneously.
Page 521 DTIC 10-7 Adding or Modifying a DTIC Card When adding DTIC cards, ports can be added if the number of used ports is less than the number of authorized ports. The message server checks to see that the number of ports configured does not exceed the maximum number of DSP ports purchased.
Page 522 10-8 Installation and Maintenance Volume Modifying a DTIC card in the SLOTS Table is similar to adding a DTIC. .M SLOT Enter slot number to MODIFY Enter empty line when done. MOD:1 Enter LSPTAB table to be referenced for this slot. 0−DEFAULT 7−DLC16_FR 14−DL16UK_C...
Page 523: 10.3 Troubleshooting And Maintenance
DTIC 10-9 10.3 TROUBLESHOOTING AND MAINTENANCE After the installation and configuration of the DTIC is complete and the system has been restarted, verify whether phone calls can be placed by simply calling the system on one of the DTIC voice mail ports. If the call is successful (you get the voice mail greeting and there is no popping or buzzing indicating clock sync problems), the DTIC installation is successful.
Page 524: Dtic Not Up
10-10 Installation and Maintenance Volume DTIC Not Up The supervisor terminal is presented when you use the CONNECT command to connect to the DTIC. The supervisor terminal may indicate that the DTIC is up or has not stayed up. This problem is likely caused by the E1 trunk being down.
Page 525 DTIC 10-11 DS1A Signal Status — State of Entire Trunk Field Possible values Description RECEIVE State In frame Normal. Out of frame Functioning but has problems. Loss of Signal Not functioning. RAI (Remote Alarm Remote end receiving signal and detects no Indication) problems.
Page 526 10-12 Installation and Maintenance Volume Timeslot 16 Signaling Channel Status — State of Only this Channel Field Possible values Description RECEIVE State In frame Normal operation. Out of frame Can send voice data but not information regarding call progress, etc. MF RAI (Multi-Frame Far end satisfied with signal on this channel.
Page 527 The CARD STATE should agree with the Traffic field under the TRANSMIT section of the trunk status. SEQUENCER PC* Value from 00 to ff (hex) Informational only − for use by Avaya Engineering. CLOCK MASTER Enabled DTIC enabled as clock master.
Page 528 OTHER CHANNEL STATE ON HOOK OFF HOOK SEQUENCER PC* Value from 00 to ff Informational only − for use by Avaya (hex) Engineering. Down. The port is waiting to be told to operate. Up, idle, and ready for calls. fe and ff The port is down because of an internal error.
Page 529 DTIC 10-15 The ST TR command shows the status of the trunk. This example shows normal trunk status. dtic>ST TR −−−−− DS1A Signal Status −−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−− RECEIVE TRANSMIT State: In Frame Traffic: Enabled RAI: RAI: AIS: AIS: Line Code: HDB3 Mode: Non−CRC4 Loopback: Excess CRC Failures: NO...
Page 530 10-16 Installation and Maintenance Volume The LIST STATS command gives a count of errors seen by the trunk: dtic>LIST STATS ts_oof_cnt ts_oof_crc_cnt ts_lcv_cnt ts_bit_slip_cnt ts_crc_fail_cnt ts_fas_err_cnt ts_febe_cnt ts_oof_cas_cnt COFA cnt CAS COMFA cnt HDB3 Detect cnt PCM Frm Slip cnt The following gives basic information about the fields for these error counts.
Page 531 DTIC 10-17 Field Count for ... * Comments COFA cnt Change of frame alignment There could be a count that is too low to be significant. If the count is 7 or more per day, it is significant. This indicates momentary losses of frame, perhaps too quick to trigger an alarm and bring the card down.
Page 532: Call Into System, Phone Rings But Is Never Answered
10-18 Installation and Maintenance Volume 7. Check the LEDs on the front of the card for trunk problems. The LEDs have the same information as the status screens although without as much detail. However, if you are unable to get terminal access to the system, the LEDs might be a good alternative.
Page 533: Ports On The Dtic Configured For Ringing But Do Not Answer Calls
DTIC 10-19 Ports on the DTIC Configured for Ringing but Do Not Answer Calls This problem could be caused by the message server expecting dial tone when initializing the ports. The message server, as part of initialization, tells each port to go off hook, listen for dial tone, send a DTMF string, and then go on hook.
Page 535: Chapter 11 Lan Card
LAN CARD Chapter Contents 11.1 Overview ................. 11-1 11.2 LAN Installation and Configuration...
Page 537: Lan Card
Octel 200/300 Quick Reference Guide LAN Card Command Description Taking LAN card out of service and returning it to service Courtesy Down Takes the LAN card out of service without interrupting CD x activities in progress. x = slot number of LAN card. Courtesy Up Brings the LAN card back into service.
Page 539: 11.1 Overview
LAN Installation and Configuration 11-1 11.1 OVERVIEW This chapter contains information about the LAN card. Information includes details about hardware, installation, configuration, maintenance, and troubleshooting. A LAN card must be installed to use the following features: Digital Networking LAN Backup and Restore Gateway Link Telnet Access The LAN card supports 10 Mbps operation according to the IEEE 802.3 standard...
Page 540: 11.2 Lan Installation And Configuration
11-2 Installation and Maintenance Volume 11.2 LAN INSTALLATION AND CONFIGURATION Only one LAN card can be installed. The LAN card can be installed in slots A5, A6, or A7 for the Octel 200 and slots A10, A11, or A12 for the Octel 300. Perform the following steps for LAN installation and configuration: 1.
Page 541 LAN Installation and Configuration 11-3 SLOTS Table When adding the LAN card to the SLOTS Table, enter 22 for the card type. The commands MODIFY SLOT and DELETE SLOT allow a slot with card type 22 to be modified or deleted. You cannot configure more than one LAN card in the SLOTS Table.
Page 542 11-4 Installation and Maintenance Volume System Parameter Description and Use LAN: GATEWAY IP ADDRESS The gateway unit connects two or more LANs and is used only if the message server needs to communicate with another message server on a different network. A typical example would be a Wide Area Network (WAN) connection.
Page 543 LAN Installation and Configuration 11-5 LAN: SNMP READ COMMUNITY The read community that can only access SNMP data. This is a password that provides read-only access to the SNMP manager, which can be up to 19 characters long. LAN: SNMP READ WRITE COMMUNITY The read-write community that can access and modify SNMP data.
Page 544 11-6 Installation and Maintenance Volume Table 11-1 LED Activity on the LAN Card LED Purpose LED Activity Color Standard use Lights after the LAN card is installed. Goes off when the card has been initialized and is ready for operation. Green Standard use Lights when self-test diagnostics are complete.
Page 545: 11.3 Testing The Lan
LAN Installation and Configuration 11-7 11.3 TESTING THE LAN LAN Testing After the Octel 200/300 is restarted the LAN card comes up. To test whether the LAN is functional and is communicating with other message servers or network resources, use the following commands: CMD PING LANSTAT CMD PING...
Page 546 11-8 Installation and Maintenance Volume This is an example of a ping failure: @CMD LAN PING 157.156.53.5 LAN (Ethernet) Link: MM/DD/YYYY 12:48:20 (0179fc76:0179fc76) Rev 1.0.3 Current Time: 04/12/2000 15:15:49 @ Slot 10 LAN>PING 157.156.53.5: 56 data bytes still trying... still trying... still trying...
Page 547 LAN Installation and Configuration 11-9 LAN Status Description The LAN is running. If a COURTESY DOWN is in progress, the message COURTESY DOWN IN PROGRESS displays. When the LAN status is UP the high−speed link status is given for each high−speed digital location as follows: The location name.
Page 548 11-10 Installation and Maintenance Volume Traffic Pegs The following pegs in the Traffic Peg Count Table are useful in monitoring and troubleshooting the LAN. Peg Number Description and Use COURTESY DOWN: Number of times the CD command for LAN was executed successfully. TOTAL TIME (IN MINUTES) THAT THE LAN IS UP: Number of minutes that communication to the LAN adapter has been UP.
Page 549: 11.4 Taking The Lan Out Of Service
LAN Installation and Configuration 11-11 11.4 TAKING THE LAN OUT OF SERVICE Use the Courtesy Down command to take the LAN subsystem out of service. The Courtesy Down command does the following: Takes the digital networking hardware and software out of service without interrupting any activity in progress or causing random errors.
Page 550 11-12 Installation and Maintenance Volume To bring the LAN card down, at the @ prompt, enter CD x Enter where x is the LAN card slot number @CD x STARTING LAN COURTESY DOWN... LCH01 LCH02 LCH03 LCH04 LCH05 LCH06 LCH07 LCH08 IDLE IDLE SEND...
Page 551 LAN Installation and Configuration 11-13 Table 11-2 CD and CU for LAN — Messages and Descriptions Status Messages Description SYSTEM DOES NOT HAVE Digital Networking feature is not available. To check for DIGITAL NETWORKING SW-X0049 or SW-X0053 in the feature table, at the @ prompt, FEATURE enter L F.
Page 553: Appendix Ainternet Addressing
Internet Addressing 11A-1 APPENDIX A INTERNET ADDRESSING This appendix provides background information about internet addresses and how this information relates to the OctelR 200/300 Digital Networking and other LAN-based features. A TCP/IP* internet is a virtual network built by interconnecting physical networks with gateways. Addressing is an essential ingredient that helps TCP/IP software hide physical network details and makes the internet appear to be a single, uniform entity.
Page 554 11A-2 Installation and Maintenance Volume 0 1 2 3 4 Class A netid hostid Class B netid hostid Class C 1 1 0 netid hostid Class D 1 1 1 0 multicast address Class E 1 1 1 1 reserved for future use Note: The three primary forms (Classes A, B, and C) can be distinguished by the first two bits.
Page 555: Subnet Addressing
Internet Addressing 11A-3 all 0s This host* class Host on this net* all 0s host ident. all 1s Limited broadcast (local net)** Directed broadcast for net** all 1s Loopback*** anything (often 1) Allowed only at system startup and is never a valid destination address. Never a valid source address.
Page 556 11A-4 Installation and Maintenance Volume Using the original Internet part (netid) Local part (hostid) IP address scheme. Using the subnet Internet part Subnet Hostid scheme. Conceptual Interpretation of a 32-Bit IP Address Implementation of Subnets with Masks The standard specifies that a site using subnet addressing must choose a 32-bit subnet mask for each network.
Page 557 Internet Addressing 11A-5 This is equivalent to 255.255.248.0 which is what the user would enter in reply to the UPDATE question: Enter the subnet mask for this Digital Network (Default 255.255.0.0):255.255.248.0 Example 2 — Assume that the system administrator in this network wants to divide the network into 256 subnetworks having at most 256 hosts in each subnet.
Page 559 SNMP 11B-1 APPENDIX B SIMPLE NETWORK MANAGEMENT PROTOCOL (SNMP) 11B.1 UNDERSTANDING SIMPLE NETWORK MANAGEMENT PROTOCOL (SNMP) Simple Network Management Protocol (SNMP) is the standard digital network management protocol in TCP/IP* networks. An SNMP management application is typically an off-the-shelf software package run on a PC, terminal, or workstation by a network administrator or technician to manage and troubleshoot a network.
Page 560: Appendix B Simple Network Management Protocol (Snmp)
More specifically, Internet MIB-II presents 175 attribute variables in the following nine groups: AVAYA has implemented a subset of variables defined in the MIB-II Standard. Contact AVAYA for a complete list of which variables are supported in the AVAYA implementation.
Page 561 SNMP 11B-3 11B.3 PRIVATE MIB Introduction The private MIB consists of about 60 variables whose data values are divided into various groups defined by the MIB file hierarchy. There are 23 variables that are repeated from each location configured. The actual division of the groups as displayed on the SNMP manager application depends on the MIB descriptor file being used.
Page 562 11B-4 Installation and Maintenance Volume Following is an example of CONFIG system information for the current cabinet, with system name [ works9 ]: Mon MM DD 18:32:29 YYYY [ works9 ] : Quick Dump: VMX−DIAL.config systemName=OCTEL sysSerialNum=123456 systemID=98765 LOCTABLE This part of the private MIB contains the Digital Network Traffic Report and data from the LOCATION Table.
Page 563 SNMP 11B-5 DNETSTAT This part of the private MIB contains the Digital Network Performance Report. It shows a high-level summary of all digital networking activity, such as messages sent/received, LAN channel usage, and connections. Following is an example of DNETSTAT: Mon MM DD 18:32:47 YYYY [ works9 ] : Quick Dump: VMX−DIAL.dNetstat sentMsgs=0 recvMsgs=0...
Page 564 11B-6 Installation and Maintenance Volume SNMP Query Tracing When an SNMP query is received by an Octel 200/300, the event is logged in the CP trace. Each type of query has an identifying number that appears in the AUX field of the CP trace. Identifying Number CPT Trace Logged To Digital Network Performance Report or System Configuration...
Page 565: Configuring Snmp
SNMP 11B-7 11B.4 USING SNMP TRAPS SNMP traps are SNMP protocol messages initiated by the managed system to report a predefined error condition. For the Octel 200/300, these errors are hardware errors as logged in the Hardware Error Table. In addition to the name and ID of the logging system, all information for the hardware error that caused the trap is listed.
Page 566 11B-8 Installation and Maintenance Volume The IP address of the name server. System Parameter 233 — LAN: NAME SERVER IP ADDRESS The ASCII name of the SNMP manager. System Parameter 236 — LAN: SNMP MANAGER HOST ASCII NAME When the same hardware error is logged a sufficient number of times (the number is predefined), an alarm outcall is made.
Page 567 SNMP 11B-9 @CON 6 Connecting to LAN in slot 6 LAN (Ethernet) Link: MM/DD/YYYY 12:39:04 (018664b6:018665b6) Rev. 1.1.2 Current Time: 09/12/2000 17:20:42 @ Slot 6 LAN<l cfg Installation Name : V200_1 VMX System ID : 200111 Host Name : v200_1 Domain Name Internet Address : 148.147.250.114...
Page 568 11B-10 Installation and Maintenance Volume SNMP Trap CP Trace Example Following is an example of a CP trace for an SNMP trap: MM/DD/YY HH:MM:SS PRT TYPE EVENT AUX MBX/EXTN MSG# SL U L SOURCE D1 D2 D3 D4 D5 MM/DD/YY 12:06:08 LAN_OUT SNMP_TRAP...
Page 569 SNMP 11B-11 Testing SNMP Trap Functionality An Octel 200/300 can inform an SNMP manager system when a qualified hardware error is logged. The TEST SNMP command tests the mechanism and gives assurance that the Octel 200/300 can communicate to the SNMP manager system, is provided. Before a TEST SNMP command can be used, System Parameter 242 must be set to YES, and the SNMP manager system must be configured, which means that either System Parameter 235 or System Parameters 233 and 236 must be configured.
Page 570 11B-12 Installation and Maintenance Volume TEST SNMP Examples Following is an example of a successful TEST SNMP: @TEST SNMP ALARM HAS BEEN SENT TO THE SNMP MANAGER SYSTEM. Following is an example of an unsuccessful TEST SNMP: @TEST SNMP LAN COMMUNICATION IS NOT UP. Octel 200/300 S.4.1 PB60019−01...
Page 571: Appendix C Octel Private Mib
Octel Private MIB 11C-1 APPENDIX C OCTEL PRIVATE MIB 11C.1 SAMPLE INTERNET SESSION TO OBTAIN THE PRIVATE MIB This appendix provides a sample Internet session for obtaining the Octel Private MIB from Internet and a listing of the Octel Private MIB. To obtain the private MIB file, connect to the Internet and then do FTP ANONYMOUS from ftp.ISI.EDU (128.9.176.20).
Page 572 11C-2 Installation and Maintenance Volume 11C.2 LISTING OF OCTEL PRIVATE MIB VMX−DIAL DEFINITIONS ::= BEGIN −− −− VMX−DIAL private MIB definitions for the VMX200/300 −− Filename: vmxdial.mib −− This MIB definition is provided for use with OCtel’s VMX200/300 −− product only. −−...
Page 573 Octel Private MIB 11C-3 sysSerialNum OBJECT−TYPE SYNTAX DisplayString (SIZE (0..255)) ACCESS read−only STATUS mandatory DESCRIPTION ”VMX System Serial Number.” ::= { config 2 } systemID OBJECT−TYPE SYNTAX DisplayString (SIZE (0..255)) ACCESS read−only STATUS mandatory DESCRIPTION ”VMX System Identification Number.” ::= { config 3 } sentVoiceMsgs OBJECT−TYPE SYNTAX...
Page 574 11C-4 Installation and Maintenance Volume STATUS mandatory DESCRIPTION ”Total number of seconds of message sent to the networks” ::= { message 7 } secRecv OBJECT−TYPE SYNTAX INTEGER ACCESS read−only STATUS mandatory DESCRIPTION ”Total number of seconds of message received from the networks” ::= { message 8 } lchNumber OBJECT−TYPE...
Page 575 Octel Private MIB 11C-5 outRejects OBJECT−TYPE SYNTAX Counter ACCESS read−only STATUS mandatory DESCRIPTION ”Number of time an outgoing lan connection is rejected” ::= { lanConn 2 } outGotBusys OBJECT−TYPE SYNTAX Counter ACCESS read−only STATUS mandatory DESCRIPTION ”Number of time an outgoing lan connection is rejected, due to all LCH busy”...
Page 576 11C-6 Installation and Maintenance Volume LocEntry ::= SEQUENCE { locIndex INTEGER, locName DisplayString (SIZE (0..255)), locIpAddr IpAddress, locLinkType DisplayString, locInDomain DisplayString, locColocated DisplayString, route1 DisplayString (SIZE (0..255)), route2 DisplayString (SIZE (0..255)), route3 DisplayString (SIZE (0..255)), cattempts Counter, cfailures Counter, cdroppeds Counter, cbusys Counter,...
Page 577 Octel Private MIB 11C-7 DESCRIPTION ”Index of this Location Entry” ::= { locEntry 1 } locName OBJECT−TYPE SYNTAX DisplayString (SIZE (0..255)) ACCESS read−only STATUS mandatory DESCRIPTION ”System Name of This Location Entry, SELF means this system” ::= { locEntry 2 } locIpAddr OBJECT−TYPE SYNTAX...
Page 578 11C-8 Installation and Maintenance Volume DESCRIPTION ”Second Entry in the Route Table for this location.” ::= { locroute 2 } route3 OBJECT−TYPE SYNTAX DisplayString (SIZE (0..255)) ACCESS read−only STATUS mandatory DESCRIPTION ”Third Entry in the Route Table for this location.” ::= { locroute 3 } locConn OBJECT IDENTIFIER ::= { locEntry 8 } cattempts...
Page 579 Octel Private MIB 11C-9 ::= { msgDelivery 1 } mdvcFails OBJECT−TYPE SYNTAX Counter ACCESS read−only STATUS mandatory DESCRIPTION ”Number of voice message delivery failures to this location.” ::= { msgDelivery 2 } mdvcRetries OBJECT−TYPE SYNTAX Counter ACCESS read−only STATUS mandatory DESCRIPTION ”Number of voice message delivery retries to this location.”...
Page 580 11C-10 Installation and Maintenance Volume ::= { msgDelivery 9 } locPlayedNames OBJECT−TYPE SYNTAX Counter ACCESS read−only STATUS mandatory DESCRIPTION ”Number of Real Time Network Name Played from this location.” ::= { locEntry 10 } locLinkdrops OBJECT−TYPE SYNTAX Counter ACCESS read−only STATUS mandatory DESCRIPTION...
Page 581 Octel Private MIB 11C-11 heData2 OCTET STRING, heData3 OCTET STRING, heData4 OCTET STRING heIdx OBJECT−TYPE SYNTAX INTEGER ACCESS read−only STATUS mandatory DESCRIPTION ”Index of this Hardware Entry” ::= { hwerrEntry 1 } heType OBJECT−TYPE SYNTAX INTEGER ACCESS read−only STATUS mandatory DESCRIPTION ”Error Type of this hardare error.”...
Page 582 11C-12 Installation and Maintenance Volume ”Hour on which this Hardware Error Entry occurred” ::= { hwerrEntry 6 } heMin OBJECT−TYPE SYNTAX INTEGER ACCESS read−only STATUS mandatory DESCRIPTION ”Minute on which this Hardware Error Entry occurred” ::= { hwerrEntry 7 } heCh OBJECT−TYPE SYNTAX...
Page 583 Octel Private MIB 11C-13 VARIABLES { sysDescr, heType, heSlot, heMon, heDay, heHour, heMin, heCh, hePrio, heCnt, heData1, heData2, heData3, heData4 } DESCRIPTION ”A hwerrTrap signifies that the VMX system has hardware errors logged. This trap is sent if the user has configured it.” ::= 1 PB60019−01 Octel 200/300...
Page 585: Chapter 12 Procedures
PROCEDURES Chapter Contents 12.1 Electronic Feature Delivery ..............12-1 12.2 Floppy Disk Backup Procedures...
Page 587 Octel 200/300 Quick Reference Guide Procedures Section Command Other Necessary Information Electronic Feature Order Administration department adds Delivery/Removal optional software. Greeting Backs up and restores greetings, names, FLOPPY Backup/Restore scripted and sequential messages to and from hard disk and floppy disks. Floppy directory displays type of message backed up and from which mailbox.
Page 589: Electronic Feature Delivery
Procedures 12-1 12.1 ELECTRONIC FEATURE DELIVERY The Option Control Chip (OCC), located on the Motherboard in Shelf A, contains the features the OctelR 200/300 is equipped with. The following features can be added to Octel 200/300. Option Number Description SW-X0008 Name and Greeting Redundancy SW-X0009 Message Redundancy...
Page 590 −−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−− MAXIMUM NUMBER OF DRIVES: 6 MAXIMUM NUMBER OF PORTS: 64 MAXIMUM NUMBER OF SCHEDULE TABLE ENTRIES: 8 NUMBER OF LANGUAGES: 2 Contact your AVAYA representative to add − Additional features DSP or PIC Ports Mailboxes Disk storage hours Languages...
Page 591: 12.2 Floppy Disk Backup Procedures
Procedures 12-3 12.2 FLOPPY DISK BACKUP PROCEDURES This section includes procedures for backing up with floppy disks. If you plan to back up over the LAN, refer to the Feature Description volume, LAN Backup and Restore chapter. Floppy disk backup procedures back up: All names An individual name in a mailbox All greetings...
Page 592 12-4 Installation and Maintenance Volume Backing Up All Names, Greetings, Scripted Messages, Sequential Messages, and Personal Distribution List Names The following is an example of backing up all names, greetings, scripted messages, sequential messages, and Personal Distribution List names. New disks are inserted into the floppy drive. Action Octel 200/300 Description and Response 1.
Page 593 Procedures 12-5 4. :DISK #1 The following is displayed: Enter FORMATTING ...DONE BACKING UP LOCAL−NAME FOR MAILBOX 370 ...DONE BACKING UP LOCAL−NAME FOR MAILBOX 371 ...DONE BACKING UP LOCAL−NAME FOR MAILBOX 372 ...DONE BACKING UP LOCAL−NAME FOR MAILBOX 373 ...DONE BACKING UP LOCAL−NAME FOR MAILBOX 374 ...DONE BACKING UP LOCAL−NAME FOR MAILBOX 375...
Page 594: Backing Up All Names
12-6 Installation and Maintenance Volume Backing Up All Names The following is an example of backing up all names. Action Octel 200/300 Description and Response The following menu is displayed: 1. @FLOPPY Enter 1. BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 −...
Page 595 Procedures 12-7 5. :ALLNAMES The following is displayed: Enter FORMATTING ...DONE BACKING UP LOCAL−NAME FOR MAILBOX 370 ...DONE BACKING UP LOCAL−NAME FOR MAILBOX 371 ...DONE BACKING UP LOCAL−NAME FOR MAILBOX 372 ...DONE BACKING UP LOCAL−NAME FOR MAILBOX 373 ...DONE BACKING UP LOCAL−NAME FOR MAILBOX 374 ...DONE BACKING UP LOCAL−NAME FOR MAILBOX 375 ...DONE...
Page 596: Backing Up Local Names
12-8 Installation and Maintenance Volume Backing Up Local Names The following is an example of backing up local names. Action Octel 200/300 Description and Response 1. @FLOPPY The following menu is displayed: Enter 1. BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 −...
Page 597 Procedures 12-9 5. :ALL The following is displayed: Enter −−−−−−−−−− BACKUP ALL LOCAL NAMES −−−−−−−−−− INSERT FLOPPY, PRESS RETURN WHEN READY ENTER TITLE FOR THIS FLOPPY (1 − 14 CHARACTERS) 6. :LOCALNAMES1 The following is displayed: Enter FORMATTING ...DONE BACKING UP LOCAL−NAME FOR MAILBOX 370 ...DONE BACKING UP LOCAL−NAME FOR MAILBOX 371 ...DONE...
Page 598: Backing Up Network Names
12-10 Installation and Maintenance Volume Backing Up Network Names The following is an example of backing up network names. Action Octel 200/300 Description and Response 1. @FLOPPY The following menu is displayed: Enter 1. BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 −...
Page 599 Procedures 12-11 5. :ALL The following is displayed: Enter INSERT FLOPPY, PRESS RETURN WHEN READY ENTER TITLE FOR THIS FLOPPY (1 − 14 CHARACTERS) 6. :NETNAMES1 The following is displayed: Enter FORMATTING ...DONE BACKING UP NETNAME FOR MAILBOX 7710311 ...DONE BACKING UP NETNAME FOR MAILBOX 7710312 ...DONE BACKING UP NETNAME FOR MAILBOX 7710313...
Page 600: Backing Up Greetings By Cos
12-12 Installation and Maintenance Volume Backing Up Greetings by COS The following is an example of backing up greetings by COS. Action Octel 200/300 Description and Response 1. @FLOPPY The following menu is displayed: Enter 1. BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 −...
Page 601 Procedures 12-13 5. :20 The following is displayed: Enter INSERT FLOPPY, PRESS RETURN WHEN READY WARNING! FLOPPY ALREADY HAS MESSAGES. TITLE: TEST SAMPLE WOULD YOU LIKE TO RE−USE? (Y = CURRENT DATE WILL BE LOST, N = WILL APPEND TO THE END). 6.
Page 602: Backing Up A Single Greeting
12-14 Installation and Maintenance Volume Backing Up a Single Greeting The following is an example of backing up a single greeting. Action Octel 200/300 Description and Response 1. @FLOPPY The following menu is displayed: Enter 1. BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 −...
Page 603 Procedures 12-15 5. :N The following is displayed: Enter BACKING UP GREETING FOR MAILBOX 371 ...DONE −−−−−−−−−− BACKUP COMPLETE −−−−−−−−−− −−−−−−−− BACKUP −−−−−−−− 1. NAMES 2. GREETINGS 3. SCRIPT AND SEQUENTIAL MESSAGES 4. PERSONAL−DISTRIBUTION−LIST NAMES 5. PROMPTS 6. ALL NAMES, GREETINGS, SCRIPT AND SEQUENTIAL MESSAGES,PERSONAL−DISTRIBUTION−LIST NAMES SELECT BACKUP OPTION (1 −...
Page 604: Backing Up A Scripted Or Sequential Mailbox
12-16 Installation and Maintenance Volume Backing Up a Scripted or Sequential Mailbox The following is an example of backing up a Scripted or Sequential mailbox. Action Octel 200/300 Description and Response 1. @FLOPPY The following menu is displayed: Enter 1. BACKUP 2.
Page 605 Procedures 12-17 5. :Y The following is displayed: Enter ENTER THE TITLE FOR THIS FLOPPY (1−14 CHARACTERS). 6. :SCRIPTS The following is displayed: Enter BACKING UP SCRIPT/SEQUENTIAL MESSAGE FOR MAILBOX 370 DONE BACKING UP SCRIPT/SEQUENTIAL MESSAGE FOR MAILBOX 370 DONE BACKING UP SCRIPT/SEQUENTIAL MESSAGE FOR MAILBOX 370 DONE BACKING UP SCRIPT/SEQUENTIAL MESSAGE FOR MAILBOX 370...
Page 606: Backing Up All Personal Distribution List Names
12-18 Installation and Maintenance Volume Backing Up All Personal Distribution List Names The following is an example of backing up all Personal Distribution List names. Action Octel 200/300 Description and Response 1. @FLOPPY The following menu is displayed: Enter 1. BACKUP 2.
Page 607 Procedures 12-19 5. :ALL PDL The following is displayed: Enter FORMATTING DONE BACKING UP PERS−DIST−LIST NAME FOR MAILBOX 420 DONE BACKING UP PERS−DIST−LIST NAME FOR MAILBOX 421 DONE BACKING UP PERS−DIST−LIST NAME FOR MAILBOX 422 DONE BACKING UP PERS−DIST−LIST NAME FOR MAILBOX 423 DONE BACKING UP PERS−DIST−LIST NAME FOR MAILBOX 424 DONE...
Page 608: Backing Up Language Prompts
12-20 Installation and Maintenance Volume Backing Up Language Prompts All prompts or a specific prompt for a language can be backed up to floppy disks. Action Octel 200/300 Description and Response 1. @FLOPPY The following menu is displayed: Enter 1. BACKUP 2.
Page 609 Procedures 12-21 5. :ALL The following is displayed: Enter −−−−−−−−−− BACKUP OF PROMPTS COMPLETE −−−−−−−−−− −−−−−−−− BACKUP −−−−−−−− 1. NAMES 2. GREETINGS 3. SCRIPT AND SEQUENTIAL MESSAGES 4. PERSONAL−DISTRIBUTION−LIST NAMES 5. PROMPTS 6. ALL NAMES, GREETINGS, SCRIPT AND SEQUENTIAL. MESSAGES, PERSONAL−DISTRIBUTION−LIST NAMES Octel 200/300 S.4.1 PB60019−01...
Page 610: 12.3 Floppy Disk Restore Procedures
12-22 Installation and Maintenance Volume 12.3 FLOPPY DISK RESTORE PROCEDURES This section includes restore procedures for restoring with floppy disks. If you plan to restore over the LAN, refer to the Feature Description volume, LAN Backup and Restore chapter. Floppy disk restore procedures restore: All names An individual name on a mailbox An individual name to a different mailbox...
Page 611 Procedures 12-23 Restoring All Names, Greetings, Scripted Messages, Sequential Messages, and Personal Distribution List Names The following is an example of restoring all names, greetings, scripted messages, sequential messages, and Personal Distribution List names. Action Octel 200/300 Description and Response The following menu is displayed: 1.
Page 612 12-24 Installation and Maintenance Volume 5. Insert additional disks. When Restore is complete, the following is displayed: Press Enter −−−−−−−−−−−−−− RESTORE COMPLETE −−−−−−−−−−−− −−−−−−−−−−−−−−− RESTORE −−−−−−−−−−−− 1. NAMES 2. GREETINGS 3. SCRIPT AND SEQUENTIAL MESSAGES 4. PERSONAL−DISTRIBUTION−LIST NAMES 5. PROMPTS 6.
Page 613: Restoring All Names
Procedures 12-25 Restoring All Names The following is an example of restoring all names. Action Octel 200/300 Description and Response 1. @FLOPPY The following menu is displayed: Enter 1. BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 − 3, EMPTY LINE = EXIT). 2.
Page 614 12-26 Installation and Maintenance Volume 4. :3 The following is displayed: Enter −−−−−−−−−− RESTORE OF LOCAL AND NETWORK NAMES −−−−−−−−−− INSERT FLOPPY, PRESS RETURN WHEN READY TITLE: DISK #1 RESTORING LOCAL−NAME FOR MAILBOX 370 ...DONE RESTORING LOCAL−NAME FOR MAILBOX 371 ...DONE RESTORING LOCAL−NAME FOR MAILBOX 372 ...DONE...
Page 615: Restoring Local Names
Procedures 12-27 Restoring Local Names Individual names or all local names can be restored. The following is an example of restoring local names. Action Octel 200/300 Description and Response 1. @FLOPPY The following menu is displayed: Enter 1. BACKUP 2. RESTORE 3.
Page 616 12-28 Installation and Maintenance Volume 5. :ALL The following is displayed: Enter INSERT FLOPPY, PRESS RETURN WHEN READY TITLE: DISK #1 RESTORING LOCAL−NAME FOR MAILBOX 370 ...DONE RESTORING LOCAL−NAME FOR MAILBOX 371 ...DONE RESTORING LOCAL−NAME FOR MAILBOX 372 ...DONE RESTORING LOCAL−NAME FOR MAILBOX 373 ...DONE RESTORING LOCAL−NAME FOR MAILBOX 374 ...DONE...
Page 617: Restoring A Name To A Different Mailbox
Procedures 12-29 Restoring a Name to a Different Mailbox The following is an example of restoring a name to a different mailbox. Action Octel 200/300 Description and Response 1. @FLOPPY The following menu is displayed: Enter 1. BACKUP 2. RESTORE 3.
Page 618 12-30 Installation and Maintenance Volume 5. :350,245 350 is the mailbox where the name was located when the name was Enter backed up to floppy; 245 is the mailbox where the name will be restored. INSERT FLOPPY, PRESS RETURN WHEN READY... TITLE :DISK #2 RESTORING NAME FOR MAILBOX 245 ...DONE...
Page 619: Restoring Network Names
Procedures 12-31 Restoring Network Names The following is an example of restoring network names. Action Octel 200/300 Description and Response 1. @FLOPPY The following menu is displayed: Enter 1. BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 − 3, EMPTY LINE = EXIT). 2.
Page 620 12-32 Installation and Maintenance Volume 5. :ALL The following is displayed: Enter INSERT FLOPPY, PRESS RETURN WHEN READY TITLE: DISK#1 RESTORING NETNAME FOR MAILBOX 7710370 ...DONE −−−−−−−−−− RESTORE OF ALL NETWORK NAMES COMPLETE −−−−−−− −−−−−−−−−− RESTORE NAMES −−−−−−−−−− 1. LOCAL NAMES 2.
Page 621: Restoring A Single Greeting
Procedures 12-33 Restoring a Single Greeting The following is an example of restoring a single greeting. Action Octel 200/300 Description and Response The following menu is displayed: 1. @FLOPPY Enter 1. BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 − 3, EMPTY LINE = EXIT). 2.
Page 622: Restoring A Greeting To A Different Mailbox
12-34 Installation and Maintenance Volume Restoring a Greeting to a Different Mailbox The following is an example of restoring a greeting to a different mailbox. Action Octel 200/300 Description and Response 1. @FLOPPY The following menu is displayed: Enter 1. BACKUP 2.
Page 623: Restoring A Scripted Or Sequential Mailbox
Procedures 12-35 Restoring a Scripted or Sequential Mailbox The following is an example of restoring a Scripted or Sequential mailbox. Action Octel 200/300 Description and Response 1. @FLOPPY The following menu is displayed: Enter 1. BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 −...
Page 624: Restoring All Personal Distribution List Names
12-36 Installation and Maintenance Volume Restoring All Personal Distribution List Names The following is an example of restoring all Personal Distribution List names. Action Octel 200/300 Description and Response 1. @FLOPPY The following menu is displayed: Enter 1. BACKUP 2. RESTORE 3.
Page 625: Restoring Language Prompts
Procedures 12-37 Restoring Language Prompts The following is an example of restoring language prompts. If Works for Serenade is being used, after a language is restored, Works for Serenade must be restarted. Refer to the Works for Serenade documentation. Action Octel 200/300 Description and Response The ports are forwarded before this procedure starts.
Page 626 12-38 Installation and Maintenance Volume 5. :2 The following is displayed: Enter INSERT FLOPPY, PRESS RETURN WHEN READY TITLE: DISK #1 LANGUAGE: BRITISH VERSION: 6E ARE YOU SURE YOU WANT TO DO THIS? 6. :Y The following is displayed: Enter RESTORING PROMPT 8 ...DONE RESTORING PROMPT 9...
Page 627: 12.4 Floppy Directory
Procedures 12-39 12.4 FLOPPY DIRECTORY The FLOPPY command displays the mailbox number and type of message backed up. Action Octel 200/300 Description and Response 1. @FLOPPY The following menu is displayed: Enter 1. BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 − 3, EMPTY LINE = EXIT). 2.
Page 628: 12.5 Errors
12-40 Installation and Maintenance Volume 12.5 ERRORS During the floppy backup and restore process, one of several errors may occur. Possible errors include attempts to” Back up a nonexistent message or mailbox Restore a nonexistent message Restore a nonexistent mailbox Errors can also occur if an incorrect disk is used.
Page 629: Hard Disk Procedures
Procedures 12-41 12.6 HARD DISK PROCEDURES This section describes the procedures for restoring, replacing, adding, removing, and copying a hard disk drive, and for upgrading languages. This section also describes the hard disk drive utility programs used while performing the hard disk procedures.
Page 630 12-42 Installation and Maintenance Volume DSKMAP The DSKMAP utility displays the last known status of all drives as recorded by the software in the Octel 200/300. DSKMAP can be run from the hard disk or from the software disk. An example follows. @DSKMAP SLOT +−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−+...
Page 631 Procedures 12-43 Slot Slot number for which status is given. The alphabetic character identifies the Octel 200/300 shelf; the numeric character identifies the slot number. Type Identifies the type and sequence of the drive slots, as one of the following: Octel 200 Octel 300 System 1...
Page 632 12-44 Installation and Maintenance Volume DISKO The DISKO utility, available when the Octel 200/300 is booted from floppy software using the Update disks, prepares the message server for Adding a disk Removing a disk Replacing a disk Restoring system Upgrading languages Copying a disk (3.0) DISKO prepares the message server for software upgrades.
Page 633: Hard Disk Add
Procedures 12-45 Hard Disk Add This section provides procedures for adding a drive to an Octel 200/300. Adding a drive increases system storage or enables redundancy. Action Octel 200/300 Description and Response Prepare the System 1. Forward ports. Boot the System 2.
Page 634 12-46 Installation and Maintenance Volume Model 300−6039−001 Rev F1 Step 27 32MB Testing Processor...PASSED Testing System Voltage/Temp...PASSED Testing ROM Checksum...PASSED Testing PIT...PASSED Testing DMA...PASSED Testing UART...PASSED Testing Modem...PASSED Testing TDM Crosspoint...PASSED Testing Floppy...PASSED Testing RTC...PASSED Testing BIC...PASSED Testing OCC...PASSED Testing WDT...PASSED Testing Control Bus Interface...PASSED Testing COMPLETED Booting from floppy disk file XBOOT.IM...
Page 635 Procedures 12-47 7. Enter the password. Press To log on to system. Enter 8. Install the disk. Refer to the Hardware Replacement chapter, Hard Disk Drive (HD) Replacement section, for procedures to follow for physical installation of a drive. Hard disks may be hot plugged. 9.
Page 636 12-48 Installation and Maintenance Volume 12. Choose option 1 — The Octel 200/300 displays the following screen. (There may be a delay before the screen appears.) ADD DISK. Selected drive in slot C1 has been added Reload the System 13. Make sure the configuration backup disk is write-enabled.
Page 637: Hard Disk Copy
Procedures 12-49 Hard Disk Copy This section provides the procedure for copying a drive. This procedure applies when you intend to create a back up before performing an upgrade or when you intend to replace a failing drive. Disk copy is not allowed from a COD drive to a non-COD drive. See documentation on the A>L DMAP command to understand how to determine the drive status.
Page 638 12-50 Installation and Maintenance Volume 9. Insert disk #2 when prompted. 10. Press To log on to the Octel 200/300. Enter The drive is physically removed; there is no procedure required. 11. Insert the destination drive into an empty drive slot. If there is no empty drive slot, remove a drive from one of the message only slots to make room for the...
Page 639 Procedures 12-51 15. When the copy process is completed, power off the system 16. Remove the source drive. The command used in step 2 to write protect the source drive, automatically write protects the destination drive. 17. Replace the source drive with the destination drive.
Page 640: Hard Disk Remove
12-52 Installation and Maintenance Volume Hard Disk Remove This section provides the procedures for removing a drive from a multiple-drive message server. This procedure applies when you intend to remove a disk without immediately replacing it. Action Octel 200/300 Description and Response Remove the Drive(s) 1.
Page 641 Procedures 12-53 Model 300−6039−001 Rev F1 Step 27 32MB Testing Processor...PASSED Testing System Voltage/Temp...PASSED Testing ROM Checksum...PASSED Testing PIT...PASSED Testing DMA...PASSED Testing UART...PASSED Testing Modem...PASSED Testing TDM Crosspoint...PASSED Testing Floppy...PASSED Testing RTC...PASSED Testing BIC...PASSED Testing OCC...PASSED Testing WDT...PASSED Testing Control Bus Interface...PASSED Testing COMPLETED Booting from floppy disk file XBOOT.IM Image loaded...
Page 642 12-54 Installation and Maintenance Volume @DSKMAP SLOT: 1 −−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−+ SHELF B| System 1 System 2 ID:S1 ACTIVE ID: S2 ACTIVE −−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−− SLOT: +−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−+ SHELF C| Voice 1 Voice 2 Voice 3 Voice 4 | ID: UNKNOWN ID: EMPTY ID: EMPTY | ID: EMPTY| +−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−+ Choose the Correct Disk Option...
Page 643 Procedures 12-55 @DISKO CURRENT STATUS Slot Type ID Status Configured −−−−−−−−−−−−−−−−−−−−−−−−−−−− System1 ACTIVE Configured System2 ACTIVE Configured Voice 1 −− ACTIVE Not Configured DISK OPTIONS 1. ADD DISK 2. REMOVE DISK 3. REPLACE A DISK 4. RESTORE SYSTEM 5. UPGRADE LANGUAGES 6.
Page 644: Hard Disk Replace
12-56 Installation and Maintenance Volume Hard Disk Replace Use these procedures to replace a hard disk drive on a message server configured with multiple drives. When doing the Hard Disk Replace procedures, make sure that the disks being used are for the correct release level.
Page 645 Procedures 12-57 Model 300−6039−001 Rev F1 Step 27 32MB Testing Processor...PASSED Testing System Voltage/Temp...PASSED Testing ROM Checksum...PASSED Testing PIT...PASSED Testing DMA...PASSED Testing UART...PASSED Testing Modem...PASSED Testing TDM Crosspoint...PASSED Testing Floppy...PASSED Testing RTC...PASSED Testing BIC...PASSED Testing OCC...PASSED Testing WDT...PASSED Testing Control Bus Interface...PASSED Testing COMPLETED Booting from floppy disk file XBOOT.IM Image loaded...
Page 646 12-58 Installation and Maintenance Volume @DSKMAP SLOT: 1 −−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−+ SHELF B| System 1 System 2 ID:S1 ACTIVE ID: UNKNOWN −−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−− SLOT: +−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−+ SHELF C| Voice 1 Voice 2 Voice 3 Voice 4 ID: EMPTY ID: EMPTY ID: EMPTY | ID: EMPTY | +−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−+ Choose the Correct Disk Option 12.
Page 647 Procedures 12-59 14. Enter the number of the drive The Octel 200/300 displays the following screen. (There may be a delay slot to be replaced. before the screen appears.) Selected drive has been replaced. Reload the System 15. Make sure the configuration backup disk is write-enabled.
Page 648: Hard Disk Restore
12-60 Installation and Maintenance Volume Hard Disk Restore These procedures provide the steps to restore a message server when the Octel 200/300 is: Configured as a one-disk system and the hard disk needs replacement. Configured as a multiple-disk system and both of the system disks need replacement. When doing the Hard Disk Restore procedures, make sure that the disks being used are for the correct release level.
Page 649 Procedures 12-61 6. Press the Reload button to boot The following screen appears. from floppy disk. When prompted, insert software disk #2 into the FD. Model 300−6039−001 Rev F1 Step 27 32MB Testing Processor...PASSED Testing System Voltage/Temp...PASSED Testing ROM Checksum...PASSED Testing PIT...PASSED Testing DMA...PASSED Testing UART...PASSED...
Page 650 12-62 Installation and Maintenance Volume Test disks Each disk (software disk for the correct release level, prompt disk, and the backup configuration disk) must be tested before completing the remainder of this procedure. 10. Insert a disk into the floppy drive.
Page 651 Procedures 12-63 15. @DISKO The following menu is presented: Enter CURRENT STATUS Slot Type Status −−−−−−−−−−−−−−−−−−−−−−−−−−−− System1 UNKNOWN Configured System2 UNKNOWN Configured Voice1 −− EMPTY Not Cfgd Voice2 −− EMPTY Not Cfgd Voice3 −− EMPTY Not Cfgd Voice4 −− EMPTY Not Cfgd DISK OPTIONS ADD DISK...
Page 652 12-64 Installation and Maintenance Volume Create the Directory 20. @SUBMIT F:CREDIR This step reformats the hard disk file system partition and creates and initializes the filesystem directory structure. Enter Filename: @ (#) credir 5.8 Date: MM/DD/YY F:CREDIR reformats the hard disk filesystem partition and creates and initializes the filesystem directory structure NOTE: AFTER BEGINNING THIS STEP, THE CURRENT FILESYSTEM is −−−−...
Page 653 Procedures 12-65 Restore System Software 26. @SUBMIT F:LOADCODE Copies software from the floppy disks to the hard disk. This step loads the operating code into the files just created. You are prompted when to insert Enter each disk. When the operating code is successfully copied, the Octel 200/300 prompts 27.
Page 654 12-66 Installation and Maintenance Volume 31. @FLOPPY The following is displayed: Enter −−−− FLOPPY BACKUP RESTORE −−−− −−−−−−− MAIN MENU −−−−−− @FLOP 1. BACKUP. 2. RESTORE. 3 FLOPPY DIRECTORY. SELECT FLOPPY OPTION (1−3, EMPTY LINE = EXIT). The following is displayed: Enter −−−−−−−−...
Page 655 Procedures 12-67 Insert the Prompt disks as prompted. The following is displayed: Enter INSERT FLOPPY, PRESS RETURN WHEN READY LANGUAGE: ENGLISH VERSION: xx ARE YOU SURE YOU WANT TO DO THIS? Y RESTORING PROMPT 8 ...DONE RESTORING PROMPT 9 ...DONE RESTORING PROMPT 510 ...DONE RESTORING PROMPT 511...
Page 656 12-68 Installation and Maintenance Volume 35. Press To log on to the Octel 200/300. Enter Enter password. Reinstall the Configuration 36. After the Octel 200/300 has booted from the hard disk, insert the configuration backup disk into the FD. The Octel 200/300 responds with the following: 37.
Page 657 Procedures 12-69 INSTALL COMPLETE. WAIT... DONE. SAVE configuration to a diskette? (Y/N, empty line = N). If you are reloading from disk, the information does not need to be resaved, press . When complete, the system header and the Enter following message are printed: DAY MM/DD HH:MM:SS YYYY (SYSTEM NAME) ID:000 S/N:000000 PBX:00...
Page 658: 12.7 Adding Languages
12-70 Installation and Maintenance Volume 12.7 ADDING LANGUAGES When more than one language is used, disk space must be allocated and prompts must be installed for each additional language added. This section describes the procedures to upgrade the disk space and to add language prompts using floppy disks.
Page 659 Procedures 12-71 4. Adjust the baud rate of the terminal/teleprinter. Refer to Chapter 4, Installation; Terminal Communications section. The following messages are printed 5. Press the Reload button to boot from floppy disk. Model 300−6039−001 Rev F1 Step 27 32MB Testing Processor...PASSED Testing System Voltage/Temp...PASSED Testing ROM Checksum...PASSED...
Page 660 12-72 Installation and Maintenance Volume @DSKMAP SLOT: 1 −−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−+ SHELF B| System 1 System 2 ID:S1 ACTIVE ID:S2 ACTIVE −−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−− SLOT: +−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−+ SHELF C| Voice 1 Voice 2 Voice 3 Voice 4 | ID: V1 ACTIVE | ID: EMPTY ID: EMPTY | ID: EMPTy| +−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−+ Choose the Correct Disk Option...
Page 661: Adding Language Prompts
Procedures 12-73 If the number of languages installed exceeds the number purchased, the system prompts with the message LANGUAGE QTY EXCEEDS OCC MAX before proceeding with the re-allocation. Before these languages can be used, Order Administration must configure the OCC for more languages.
Page 662 12-74 Installation and Maintenance Volume 2. :2 The following menu is displayed: Enter −−−−−−−− RESTORE −−−−−−−− 1. NAMES 2. GREETINGS 3. SCRIPT AND SEQUENTIAL MESSAGES 4. PERSONAL−DISTRIBUTION−LIST NAMES 5. PROMPTS 6. ALL NAMES, GREETINGS, SCRIPT AND SEQUENTIAL MESSAGES, PERSONAL−DISTRIBUTION−LIST NAMES SELECT RESTORE OPTION (1 −...
Page 663 Installation and Maintenance Manual Master Index In-1 Spaces Addressing messages, overlapping mailbox addresses and network prefixes, 2−8 baud rate, 4−21 Administrative password, 6-14 AI. See Adaptive Integration Air exhaust, 2-4, 2-5 Symbols Air Filter, 9-1 Air filter, 2-4, 2-5 . (dot) UPDATE prompt, 4−24 replacement, 9-50–9-51 : (colon) INSTALL prompt, 4−24 Air intake, 2-5...
Page 664 In-2 Installation and Maintenance Manual Master Index station extensions, 7.1-23 installation checklist, 7.3-45–7.3-49 trunk groups, 7.1-22 maintenance commands, 7.3-42–7.3-44 hardware requirements, 7.1-7 Overture 200/300 configuration, 7.3-21–7.3-24 installation, 7.1-29–7.1-56 Called Party Identification, 7.3-22 installation checklist, 7.1-51–7.1-56 Message Waiting Indication, 7.3-21 Overture 200/300 configuration, 7.1-25–7.1-56 software requirements, 7.3-6 Called Party Identification, 7.1-26 System 85 configuration...
Page 665 Installation and Maintenance Manual Master Index In-3 Baud Rate, 4−16 Call processing protocols, analog networking, 1−4, 2−3 Baud rate Call Processing Statistics, 5-25 command, 6-10 internal modem, 4−17 Call Processing Trace, digital networking, 8−55 auto adjust, 4−17 Call processing trace, 7-5–7-20 Log Commands description of screen, 7-6 BE Option: Set Begin Time of Log Files, 7-3...
Page 666 In-4 Installation and Maintenance Manual Master Index SL-100, 4-4 Courtesey up, port, 6-42 SMDI call records, 4-12 Courtesy down stutter dial tone, 4-2 channel 1, 6-8 UCD group, 4-1 port, 6-42 uniform call distribution, 4-5 Courtesy down/Courtesy up, 6-7 VMX System configuration, 4-7–4-10 Courtesy up, port, 6-9 coutesy up/down, 6-7 Circular hunt group, 3-2...
Page 667 Installation and Maintenance Manual Master Index In-5 HELP, 6-11 test, 6-5 INSTALL, 6-11 TEST LAN, 8−44–8−48 ISTAT, 6-11 TEST SNMP, 11B-11–11B-12 LANG, 6-11 traffic peg count table, 8-40 LANSTAT, 6-12 UPDATE, 4−24 MODEM DISABLE, 6-13 update integration, 6-18 MODEM ENABLE, 6-13 VCU, 6-18 MON2, 6-13 Disk status, 6-11...
Page 668 In-6 Installation and Maintenance Manual Master Index verifying the equipment, 4−26 DCSTAT command, digital networking, 6-28 voice system, 4−26 DDD, 10−2 wiring, 4−28 Default connecting existing mailbox, 1-10 external modem, 4−16 INFORMATION Table, 1-16 terminal, 4−16 new mailbox, 1-10 connecting , to remote message server, 4−18 security code, 1-10 Connecting the terminal, 4−14 Default password, 6-14...
Page 669 Installation and Maintenance Manual Master Index In-7 maintenance and troubleshooting network test, 8−44–8−48 CMD PING command, 6-28 TEST LAN command, 8−44–8−48 DCSTAT command, 6-28 Network Traffic Report, digital information, 8−65–8−67 FINDMBOX command, 6-26 NUMBERING PLAN Table, 8−8, 8−41–8−42, LANSTAT command, 6-25 12−9–12−12 Digital networking, 8−1–8−71 ADD command, 8−42...
Page 670: Digital Trunk Interface Card (Dtic
In-8 Installation and Maintenance Manual Master Index domain, 8−3 SLOTS Table, 3-12 how it works, 8−6–8−8 SYSTEM PARAMETER Table, 3-12 requirements for creating, 8−6 TRANSLATION Table, 3-12 TRUNK GROUP Table, 3-12 Digital trunk interface card (DTIC), 10-1–10-19 USER Table, 3-12 Direct Access Card, 2-6 DTMF call records, 3-1 Direct In Line feature, 3-3, 3-9...
Page 671: Lan Card
Installation and Maintenance Manual Master Index In-9 diagnostic test, 6-43 AC to DC conversion, 9-44–9-48 LIST command, 6-43 air exhaust, 2-4, 2-5 air filter, 2-4, 2-5 FIFO Queuing. See Call Queuing AT&T Integration Card, 2-8 Log command, Filters, 7-13 Central Processing Unit, 2-9 FINDMBOX command description, 2-1–2-33 digital networking, 6-26, 8−50...
Page 672 In-10 Installation and Maintenance Manual Master Index system/voice disks, 2-16 LOCATION Table, 1-14 Telemarketing Line Card, 2-6 maximum message length index, 1-21 Voice Control Unit, 2-9 maximum number of messages index, 1-21 voice disk drives, 2-5 message with auto transfer index, 1-21 voice storage disks, 2-16 networking Works ACP card, 2-7...
Page 673 Installation and Maintenance Manual Master Index In-11 RS-232C cable, 4−13 status commands, 16-9 terminal, 4−13 system parameters used, 16-3 software, 4−24–4−25 Testing the installation, 16-6 trace, 16-11 installation, tracking, 4−38 troubleshooting, 16-9 Installation checklist Isolation transformer, 4−9 AT&T Definity G3 Adaptive Integration, 7.1-51–7.1-56 ISTAT command, 6-11 AT&T System 75 Adaptive Integration,...
Page 674 In-12 Installation and Maintenance Manual Master Index Line 2, test diagnostics, 6-36 Load resistor assembly, replacement, 9-59–9-60 Line 4, test diagnostics, 6-35 Load/backup device, 2-5, 2-15 Line 5, test diagnostics, 6-35 LOC command, PR CPT, call processing trace, 7-12 Line Interface Card, diagnostics, 6-34 Local Area Network card, replacement, 9-16–9-18 Line interface card, 2-6 Location, trace activity, 7-14...
Page 675 Installation and Maintenance Manual Master Index In-13 Protocols 1 and 3, 3−12 DTIC, 10-9–10-19 hardware errors, 8-5–8-39 hardware replacement, 9-11–9-62 command, 6-12 LAN card options, 7-1 CMD PING command, 11-7 LANSTAT command, 11-8 moves, adds, and changes, 7-43 traffic pegs, 11-10–11-11 server activity trace, 7-50 LIST command, 6-1 Call Detail Record, LOG Command, 7-1...
Page 676 In-14 Installation and Maintenance Manual Master Index software requirements, 14−8 stutter dial tone, 1-1 testing, adaptive integration, 14−21–14−28 Message waiting notification traffic pegs, 14−29 integration activity, 7-15 MD110 configuration, restart message server, 14−18 offsite dial system parameter digits index, INSTALL program, 1-21 Meridian 1 Adaptive Integration, 11-1–11-45 offsite end sysp digits, INSTALL program, 1-21 Called Party Identification...
Page 677 Installation and Maintenance Manual Master Index In-15 TIME, 6-18 MODIFY command UPINTG, 6-18, 6-36 LOCATION Table collocated analog networking, 11−31 Mitel Integration Card, 2-9 digital networking, 11−25 Mitel SX-100/SX-200 Analog Adaptive Integration, remote analog networking, 11−14 10.2-1–10.2-40 NUMBERING PLAN Table installation, 10.2-17–10.2-33 collocated analog networking, 12−15 maintenance commands, 10.2-34–10.2-37...
Page 678 In-16 Installation and Maintenance Manual Master Index Namesend activity trace log, 7-40 NETNAM LIST command, 9−4 NETNAM program, 9−3 NAMESEND command, digital networking, 8−15 NETNAM RENUM command, 9−7 Namesend feature, digital networking, 8−13–8−18 NETNAM UPDATE command, 9−5 configuration, 8−13–8−15 NETNAM UPDATE commands, 9−5 NAMESTAT command, digital networking, 8−52 wildcard characters, 9−3 NEAX-2400 Adaptive Integration, 5-1–5-17...
Page 679 Installation and Maintenance Manual Master Index In-17 domain digital, 1−7 using UPDATE, 12−10 remote digital, 1−7 remote analog networking, 12−2–12−8 protocol 2, INSTALL program, 1-14 how it is used, 12−2 protocol 4, INSTALL program, 1-14 how to configure, 12−2 protocols 1 and 3, INSTALL program, 1-14 initial digits expected, 12−3 redundancy for network messages, 2−4, 8−10 network location name, 12−3...
Page 680 In-18 Installation and Maintenance Manual Master Index Option control chip, 2-15, 12-2 ports, 3-8 replacement, 9-61–9-62 preparing, 3-1–3-13 service provider letter, sample, 3-11 Outcalling. See Message waiting notification survey, 3-5 Overlapping mailbox addresses and network prefixes, without DIL feature, 3-12 2−8 Overtemperature protection, 2-13 AT&T, 2-8...
Page 681 Installation and Maintenance Manual Master Index In-19 Octel 200 replace, 12-56 components, 2-4 restore, 12-60 power supply, 2-12 languages, upgrade, 12-70–12-74 restore Octel 300 all messages, 12-23 cabinet, 2-4 all names, 12-25 components, 2-5 greeting to different mailbox, 12-34 fan tray, 2-5 language prompts, 12-37 fans, 2-5 adding, 12-73...
Page 682 In-20 Installation and Maintenance Manual Master Index Range numbering, mailbox, 1-6 OctelNet, 2−2 alphabetic (ASCII) name, 9−8–9−9 Real-time name problems, digital networking, 8−64 COS attributes, for OctelNet system mailbox, 6−5 Receiving the equipment, 4−1–4−3 fax feature, 6−3 installation checklist, 4−38 troubleshooting, 6−28 Redundancy for network messages, 2−4 operation, 2−19–2−26...
Page 683 Installation and Maintenance Manual Master Index In-21 Remote analogue networking language prompts, 12-37 NameNet for OctelNet, 9−8–9−9 adding, 12-73 OctelNet, alphabetic (ASCII) name, 9−8–9−9 local names, 12-27 name to different mailbox, 12-29 Remote networking, INSTALL program, 1-13 network names, 12-31 Remove personal distribution list names, 12-36 AC subassemblies, 9-44, 9-48...
Page 684 In-22 Installation and Maintenance Manual Master Index ROLM Model 30/80. See ROLM 9751 ROLM Model 30/80 CBX requirements, 8.2-4 SAT log. See Server Activity Trace log ROLM Model 30/80 configuration, 8.2-6 SCHEDULE Table, 1-16 Round trip time for message waiting SDBG command, 6-18 clearing, 6-4 listing, 6-3...
Page 685 Installation and Maintenance Manual Master Index In-23 SLIC. See Northern Telecom SL1 Integration Card; Overture 200/300 / PBX interaction, 1-3–1-4 SL−1Adaptive Integration primary and secondary answering, 1-3 secondary answering only, 1-4 SLOTS Table adding a DTIC card, 10-7 Startup, 6-7 DTIC cards, 10-4 startup command, 6-7 answering mode, 10-5...
Page 686 In-24 Installation and Maintenance Manual Master Index telnet connection, 4−18 remote analog networking, 2−39, 3−17–3−19, 4−17, 15–16, 6−17–6−20 Terminal testing, QSIG integration, 17−8 cable. See RS−232C cable length, 4−14 Testing procedure connecting, 4−16 AT&T Definity G3 Adaptive Integration, installation, 4−14 7.1-32–7.1-38 specifications, 4−14 AT&T System 75 Adaptive Integration,...
Page 687 Installation and Maintenance Manual Master Index In-25 OctelNet, 6−28–6−31 Trunk, 3-6 Command,, VCU, 6-18 foice system test, 4−34 installation checklist, 4−40 Overture 200/300 test, 4−34 See also Voice Control Unit redirection, 3-9 replacement, 9-12 verification test, 4−35 Verifying configuration database, 4−25 Trunking, 3-6 Verifying the equipment, 4−26 Voice, line interface card, 6-34...

Avaya Octel 200 Installation And Maintenance Manual

Table of Contents

1 Install

2 Hardware

3 Preparing the Phone System

4 Installation

5 Reports

Chapter 5 Reports

6 Maintenance Commands

Chapter 6 Maintenance Commands

7 Log Commands

Chapter 7 LOG Commands

Appendix Acall-Processing Trace Activities

Chapter 8 System Errors and Traffic Pegs

Chapter 9 Hardware Replacement

Chapter 10 Digital Trunk Interface Card (DTIC)

Chapter 11 LAN Card

Appendix Ainternet Addressing

Appendix B Simple Network Management Protocol (SNMP)

Appendix C Octel Private MIB

Chapter 12 Procedures

Quick Links

Chapters

Related Manuals for Avaya Octel 200

Summary of Contents for Avaya Octel 200