Called Party Identification Call Processing - Avaya Octel 200 Installation And Maintenance Manual

.
For a single-line station or a station with only one call appearance, busy should be specified
instead of active. For a multi-appearance station, specifying both active and busy is unnecessary
because if a station is busy, it is also active.
Any one or more of these criteria may be specified in a coverage path definition. The criteria may be
specified differently for internal and external calls. Furthermore, the coverage path allows up to three
coverage points to be specified. A coverage point may be a single extension or a Coverage Group
(several extensions which function as a single coverage point).
The call coverage feature tries each coverage point in succession until the call is answered. Call
Coverage selects the next coverage point if the current coverage point does not answer within the number
of rings specified by the System 75 system parameter — Don't Answer Interval for Subsequent
Redirection. the Octel 200/300 might be specified as the primary coverage point and an attendant as the
secondary point.
.
With AT&T System 75, V3, and Definity Generic 1.1, a user may have multiple coverage paths.
Each extension may have up to four coverage paths. A different coverage path may be assigned to
each of the following types — external calls, internal calls, send all calls for external calls, send all
calls for internal calls.
Forwarded calls follow the coverage path of the original called extension. If a call forwards to a
coverage point which is also forwarding to coverage, the second coverage path will not be followed.
Instead, it forwards to the next coverage point in the original called extension's coverage path.
The Octel 200/300 uses the following prompts to describe the reason a call has been sent to coverage:
* If System Parameter 115 is set to Y, the Octel 200/300 uses "(name) is on the phone" instead of
"(name) is busy." Refer to the Feature Description volume, Customizing Mailbox Features.

Called Party Identification Call Processing

With called party identification,the Octel 200/300 distinguishes between internal calls and external trunk
calls, as well as between calls direct to the Octel 200/300 and calls forwarded to the Octel 200/300 for
secondary coverage. the Octel 200/300 identifies the different types of calls with a 40-character call
record, which the PBX sends through the digital links of the ATTIC. This section describes how the
Octel 200/300 uses call record information to identify and process various types of calls.
PB60019-01
Reason for Coverage
RNA
Active or Busy
Send All Calls
AT&T System 75/Definity G1 Adaptive Integration
The Octel 200/300 Prompt
"(name) doesn't answer"
"(name) is on the phone" *
"(name) is unavailable"
7.2-3
Octel 200/300 S.4.1