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Avaya DA60 Application Notes

Avaya DA60 Application Notes

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Avaya Solution & Interoperability Test Lab
Application Notes for Configuring Plantronics DA60 USB
Adapter, Plantronics SupraPlus Wideband and EncorePro
Headsets with Avaya one-X® Attendant - Issue 1.0
These Application Notes describe the compliance test and configuration procedures needed to
integrate the Plantronics DA60 USB Adapter and Plantronics SupraPlus Wideband and
EncorePro headsets to operate with Avaya one-X® Attendant.
The Plantronics DA60 is an enterprise class, corded USB-to-headset adapter which provides
Plantronics H-Series headsets, traditionally used with deskphones, the ability to connect to a
PC for use with softphone applications. Plantronics SupraPlus Wideband and EncorePro
headsets were used to verify the functionality of the adapter.
Information in these Application Notes has been obtained through DevConnect compliance
testing and additional technical discussions. Testing was conducted via the DevConnect
Program at the Avaya Solution and Interoperability Test Lab.
MAA; Reviewed:
SPOC 11/20/2012
Abstract
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
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DA60_OneX_Attd

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Summary of Contents for Avaya DA60

  • Page 1 Plantronics DA60 USB Adapter and Plantronics SupraPlus Wideband and EncorePro headsets to operate with Avaya one-X® Attendant. The Plantronics DA60 is an enterprise class, corded USB-to-headset adapter which provides Plantronics H-Series headsets, traditionally used with deskphones, the ability to connect to a PC for use with softphone applications.
  • Page 2 The serviceability testing focused on verifying the usability of the Plantronics adapter and headsets after the DA60 adapter was disconnected and reconnected to the USB port of the PC, the Avaya one-X® Attendant application was restarted, and after a reboot on the PC where Avaya one-X®...

  • Page 3: Test Results

    Since there is no industry standard for handset interfaces, different manufacturers utilize different handset/headset interfaces with their telephones. Therefore, any claim made by a headset vendor that its product is compatible with Avaya telephones does not equate to a guarantee that the headset will provide adequate safety protection or audio quality.

  • Page 4: Reference Configuration

    Avaya DL360 Server. An Avaya G450 Media Gateway provides the VoIP resources for the connectivity of Avaya IP Telephones and the SIP trunk to the simulated PSTN used during the compliance tests. Avaya one-X® Attendant was installed on a computer running Microsoft Windows XP Professional Service Pack 3.

  • Page 5: Equipment And Software Validated

    Plantronics EncorePro HW301N Headset 5. Configure Avaya Aura® Communication Manager This section describes the required steps for configuring Avaya one-X® Attendant in Communication Manager. The configuration is performed via the System Access Terminal (SAT). It should be noted that only the minimum configuration needed to allow the user to log in and perform the steps described in this Application Notes was performed.
  • Page 6 Communication Manager controls the values for these attributes. If a required feature is not enabled or there is insufficient capacity, contact an authorized Avaya sales representative. On page 10, verify that there is a value assigned under Limit of IP_eCons, and that this value is sufficient to support the number of attendants running on the system.
  • Page 7 Communication Manager. The Type field is set to 302 for IP consoles. Enter the Extension number and the Security Code which will be used when logging in to Avaya one-X® Attendant. Since only one attendant was used, Console type was set to principal. Set Port to IP.
  • Page 8 6. Install the Plantronics DA60 USB Adapter and Headsets Connect the Plantronics SupraPlus Wideband or EncorePro headset to the Quick Disconnect™ end of the Plantronics DA60 USB adapter. Connect the USB end of the adapter to an available USB port on the PC running Avaya one-X® Attendant.

  • Page 9: User Login

    7. Configure Avaya one-X® Attendant This section describes the configuration steps required for Avaya one-X® Attendant to work with the Plantronics DA60 USB Adapter and associated Plantronics headsets. These Application Notes will not cover the Avaya one-X® Attendant general installation and configuration.
  • Page 10 Attendant user. The default Name is “Avaya” and the Password is “000000”. The user will be prompted to change the password once logged in. Select the default one-X Attendant under Work profile. Click OK.
  • Page 11 The next page is used to determine the normal background noise at the current location. This step helps in preventing Avaya one-X® Attendant from transmitting the background noise at the location when the user is not speaking during a call. Click the Test button and do not speak while the test is running.
  • Page 12 1. Playback area: set the volume or mute/unmute the headset speakers 2. Sidetone area: set the volume or mute/unmute the sound of the attendant’s own voice on the headset speakers. This feature is not currently supported with the DA60 adapter, see Section 2.2 for more information.

  • Page 13: Verification Steps

    These Application Notes describe the configuration steps required to integrate the Plantronics DA60 USB Adapter and Plantronics SupraPlus Wideband and EncorePro headsets to operate with Avaya one-X® Attendant. All test cases performed in the compliance tests were completed successfully, with the observations/limitations noted in Section 2.2.

  • Page 14: Additional References

    10. Additional references This section references the Avaya and Plantronics documentation that are relevant to these Application Notes. [1] Avaya one-X® Attendant 4.0 connected to Avaya Communication Manager. Installation and Administration Manual, Document 16-603459, Release 4.01, July 2012. http://downloads.avaya.com/css/P8/documents/100165274 [2] Avaya one-X® Attendant V4.01 CM User Manual, Release 1.0, July 2012 http://downloads.avaya.com/css/P8/documents/100165391...
  • Page 15 2012 Avaya Inc. All Rights Reserved. © Avaya and the Avaya Logo are trademarks of Avaya Inc. All trademarks identified by ® and ™ are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners. The information provided in these Application Notes is subject to change without notice.

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