Definity G3 Call Coverage - Avaya Octel 200 Installation And Maintenance Manual

7.1-2 Integration Volume
message waiting commands within a short period of time. People may notice a delay in their lamps
being turned ON or OFF.
Contact your support center if you believe this situation may occur. It is advised that this
possibility be discussed during customer training.
Called party identification. Called party identification allows the Octel 200/300 to identify
The source of direct calls (internal extension or external trunk group).
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The source extension or trunk group, the called extension, and the status of forwarded calls.
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With this information, the Octel 200/300 can process the various types of calls appropriately. The Octel
200/300 receives the necessary call information from the DEFINITY G3i through the digital links of the
ATTIC. The following two sections describe how the DEFINITY G3i and called party identification work
with Octel 200/300 call processing features.

DEFINITY G3 Call Coverage

The DEFINITY G3i provides several options for call coverage. An individual extension may temporarily
have its calls forwarded to another extension with the Call Forwarding All Calls feature, or groups of
extensions may be assigned a call coverage path for more elaborate coverage.
Call Forwarding All Calls
The DEFINITY G3i Call Forwarding All Calls feature allows an individual extension to temporarily
redirect its calls to another extension for coverage. This feature can be activated or deactivated at any
time from an extension for which it is configured. The covering extension is specified when the feature is
activated.
When Call Forwarding All Calls is active for an individual extension, calls forwarded to will be answered
with the prompt "(name) is unavailable."
Call Coverage Path
The DEFINITY G3i Call Coverage feature provides more selective coverage for one or more extensions
with a designated coverage path. The coverage path determines under what conditions calls are
forwarded to coverage, as well as which extension(s) provide coverage. Coverage paths are defined
during the configuration of the DEFINITY G3i and may specify the following coverage criteria:
Forward to coverage if extension is active
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(at least one of the extension's call appearances is in use).
Forward to coverage if extension is busy
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(all of the extension's call appearances are in use).
Forward to coverage if extension is not answered within a specified number of rings (RNA).
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Send all calls.
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.
For a single-line station or a station with only one call appearance, busy should be specified
instead of active. For a multi-appearance station, specifying both active and busy is unnecessary
because if a station is busy, it is also active.
Octel 200/300 S.4.1 PB60019-01