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PBX Functional Limitations that Affect CPI
The following are limitations that affect called party identification.
Caller Identification
Caller identification differs among the various Mitel SX-100 and SX-200 Analog software release
revisions. These differences are outlined below for Generic 217, prior to Revision 12 and for Generic 217
for any revision.
Generic 217,
prior to Revision 12
Generic 217,
any revision
PB60019-01
Mitel SX-100/SX-200 Analog Adaptive Integration
If the Octel 200/300 is using COV Voice Mail port message
waiting indication, the call processing ports must not use the COV
Voice Mail port class of service option.
The Octel 200/300 receives no called party information for a trunk
-
call forwarding from a station on busy-forward or all-forward. The
Octel 200/300 receives only the trunk number and therefore
answers with the greeting designated for that trunk. This is a
problem for any DID installation since forwarding on busy is
required for call coverage.
The attendant, or any person using an extension, must wait about
-
one second before releasing a trunk call to a phone that forwards
immediately to the Octel 200/300. Otherwise, the call appears to
the Octel 200/300 as a direct external call.
The Superset 4's programmable name (up to ten characters long)
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can be programmed only at the phone itself, not in the PBX
configuration. Each Superset 4 must either have no programmed
name, or have a programmed name that includes the mailbox
number. This is a requirement for each Superset 4 that will have
full CPI functionality.
Members of hunt groups cannot have any type of forwarding on
-
their phones without removing themselves from the hunting
pattern. This is a restriction of the PBX. It can be worked around by
giving hunt group members two extensions, one in the hunt group
(not forwarded), and a personal line (forwarded). This requires an
additional port in the PBX. If the hunt group members do not have
multiline phones, it also requires an additional phone.
When a Superset with busy forwarding has its outgoing only line in
-
use, an incoming call on another appearance of the Superset line
forwards to the Octel 200/300. Without busy forwarding, these lines
could receive calls on other line appearances while the outgoing
line is in use. This is a restriction of the PBX. It can be worked
around by using a separate extension for outgoing line. This
requires an additional port in the PBX.
When all Octel 200/300 ports are busy, a call can forward on
-
ring-no-answer or busy tone. This is because the Mitel
SX-100/SX-200 Analog does not have a hunt group overflow or
permit hunt group queuing for internal calls.
10.2-7
Octel 200/300
S.4.1
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