Called Party Identification; Collocated Call Answering And Messaging Features - Avaya Octel 200 Installation And Maintenance Manual

2-10 Integration Volume

Called Party Identification

With called party identification, the Octel 200/300 distinguishes between direct and forwarded calls as
well as between internal and external calls, if this information is provided by the PBX. In the following
descriptions of integrated call processing, operation that has not been customized is described.
Direct Calls
For direct calls, if the calling party's identification is provided in the call record, the Octel 200/300
responds differently for internal and external calls.
Internal Callers. Internal callers are prompted to log on to their mailbox or press
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Internal callers may also use the Quick Logon or Quick Greeting Activation features.
External Callers. External callers may hear the Company Greeting or some other response may be
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configured for them. Trunks handling external calls may be divided into different groups for
appropriate handling.
Forwarded Calls
When an internal or external caller reaches an unavailable extension that is forwarded to the Octel
200/300, the caller is directed to the called party's mailbox.
If the person called has recorded a greeting, and the greeting is turned ON, the caller hears the greeting
and then is prompted to leave a message or press
recorded for the mailbox, and has no greeting recorded, or if the greeting is turned OFF, the caller hears
"(name)" and the status of the call, followed by a prompt to leave a message.
If there are no personalized responses for a mailbox, the caller hears "(mailbox number)" and the status
of the call, followed by a prompt to leave a message.
In the case of internal callers, when the person called listens to their message, the caller's name (or
mailbox number if no name is recorded) is spoken to identify the sender before the message is played.
This case is distinct from a standard Octel 200/300 because the original internal call was made
completely within the PBX. The call record accompanying the forwarded call to the Octel 200/300 is the
source of the information about which name to speak.

Collocated Call Answering and Messaging Features

In an analog collocated, card-integrated (ATTIC, SLIC, MIC, RIC) system, when a call forwards to a
different cabinet, the Network Name Confirmation feature must be installed for the calling party ID to be
recognized. When the calling party ID is not found in the USER Table, the Octel 200/300 searches the
Network Names Table for the calling mailbox ID. If the calling party ID is found in the Network Names
Table, the network mailbox and recorded name, if any, are associated with the call. Refer to the
Networking volume, Network Name Confirmation, for information on how network names may be
recorded for mailboxes on the other cabinet.
Because the calling party ID is known, the features Reply and Immediate Call function the same as if the
call had originated and terminated on the same cabinet.
Octel 200/300 S.4.1
for assistance. If the person called has a name
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for assistance.
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PB60019-01