System 85 Call Coverage - Avaya Octel 200 Installation And Maintenance Manual

7.3-2 Integration Volume
.
In large configurations there may be delays in message waiting activation and deactivation under
certain circumstances (e.g., broadcast messages). Large configurations can create a high volume of
message waiting commands within a short period of time. People may notice a delay in their lamps
being turned ON or OFF.
Contact your support center if you believe this situation may occur. It is advised that this possibility be
discussed during customer training.
Called Party Identification. Called party identification allows the Octel 200/300 to identify
The source of direct calls (extension or external trunk group).
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The source extension (or external trunk group), the original called extension, and the status of
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forwarded calls.
With this information, the Octel 200/300 can process the various types of calls appropriately. The Octel
200/300 receives the necessary call information from the System 85 through the digital links of the
ATTIC. The following two sections describe how the System 85 and called party identification work with
Octel 200/300 call processing features.

System 85 Call Coverage

The System 85 provides several options for call coverage. An individual extension may temporarily
forward its calls to another extension with the Call Forwarding All Calls feature, or groups of extensions
may be assigned a call coverage path for more elaborate coverage.
Call Forwarding All Calls
The System 85 Call Forwarding All Calls feature allows an individual extension to temporarily redirect
its calls to another extension for coverage. This feature can be activated or deactivated at any time from
an extension for which it is configured. The covering extension is specified when the feature is activated.
When the Octel 200/300 receives a call forwarded from an extension that is Call Forwarding All Calls, it
describes the status of the call with the prompt "(name) is unavailable."
Call Coverage Groups
The System 85 call coverage feature provides more selective coverage for one or more extensions by
assigning these extensions to a designated coverage group. The coverage group determines under what
conditions calls are forwarded to coverage, as well as which extension(s) provide coverage. Coverage
groups are defined during configuration of the System 85 and may specify the following coverage criteria:
Forward to coverage if extension is active
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(at least one of the extension's call appearances is in use).
Forward to coverage if extension is busy
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(all of the extension's call appearances are in use).
Forward to coverage if extension is not answered within a specified number of rings (RNA).
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Send all calls.
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For any station with only one call appearance, BUSY should be specified instead of ACTIVE.
Octel 200/300 S.4.1 PB60019-01