Called Party Identification Call Processing - Avaya Octel 200 Installation And Maintenance Manual

Any one or more of these criteria may be specified in a coverage path definition. The criteria may be
specified differently for internal and external calls. Furthermore, the coverage path allows up to three
coverage points to be specified. A coverage point may be a single extension or a Coverage Group
(several extensions which function as a single coverage point).
The call coverage feature tries each coverage point in succession until the call is answered. Call
Coverage selects the next coverage point if the current coverage point does not answer within the number
of rings specified by the DEFINITY G3i system parameter — Don't Answer Interval for Subsequent
Redirection. The Octel 200/300 might be specified as the primary coverage point and an attendant as the
secondary point.
.
With DEFINITY G3is and G3r, a user may have multiple coverage paths. Each extension may
have up to four coverage paths. A different coverage path may be assigned to each of the following
types — external calls, internal calls, send all calls for external calls, send all calls for internal
calls.
Forwarded calls follow the coverage path of the original called extension. If a call forwards to a
coverage point which is also forwarding to coverage, the second coverage path will not be followed.
Instead, it forwards to the next coverage point in the original called extension's coverage path.
The Octel 200/300 uses the following prompts to describe the reason a call has been sent to coverage:
* If System Parameter 115 is set to Y, the uses "(name) is on the phone" instead of "(name) is busy."
Refer to the Feature Description volume, Customizing Mailbox Features chapter, for more
information.

Called Party Identification Call Processing

With called party identification, the Octel 200/300 distinguishes between internal calls and external trunk
calls, as well as between calls direct to the Octel 200/300and calls forwarded to the Octel 200/300 for
secondary coverage. The Octel 200/300 identifies the different types of calls with a 40-character call
record, which the PBX sends through the digital links of the ATTIC. This section describes how the
Octel 200/300 uses call record information to identify and process various types of calls.
Direct Calls From External Trunks
Specific trunk groups of the DEFINITY G3i can be directed to the Octel 200/300 for answering via the
DEFINITY G3i's auto-terminate feature. See the DEFINITY G3i Configuration, Trunk Groups section in
this chapter for the requirements to configure the trunk groups. For calls coming in on these trunk groups,
the DEFINITY G3i provides the Octel 200/300 a call record in the following format:
a = T−XXX
XXX is the trunk group number which the Octel 200/300 uses to identify trunk groups. With this
information, the Octel 200/300 can process external calls according to the trunk group on which they are
received.
PB60019-01
Reason for Coverage
RNA
Active or Busy
Send All Calls
DEFINITY G3 Adaptive Integration
Octel 200/300 Prompt
"(name) doesn't answer"
"(name) is on the phone" *
"(name) is unavailable"
7.1-3
Octel 200/300 S.4.1