Octel 200/300 Responses For Integrated Calls; Called Party Status - Avaya Octel 200 Installation And Maintenance Manual

2.3

OCTEL 200/300 RESPONSES FOR INTEGRATED CALLS

The following shows the different responses possible with direct and forwarded calls when the system is
integrated.
If the call record contains If the call record contains...

Called Party Status

No Data
1 Refer to the following section for a description of Called Party Status.
2 Requires configuration for each COS.
3 Refer to the Enhanced DTMF In-Band Integration chapter in this volume for a description of Auto Logon.
4 External trunks answered directly by the Octel 200/300 play the Company Greeting. Calls may be handled
differently depending on how the trunk groups are configured.
5 When a call record is not received, the Octel 200/300 reverts to standard operation. The call is answered with the
Company Greeting since there is no available information about the call.
Called Party Status
The Octel 200/300 announces the status of the called party's extension to the caller, indicating that the
extension is busy, unanswered, or unavailable. Some telephone systems do not differentiate between busy
or ring-no-answer (RNA) conditions, indicating only that the extension was unavailable. For the
following conditions, the prompts played to the caller are:
RNA. "Mailbox number/name does not answer. Please leave a message..."
-
BUSY. "Mailbox number/name is busy. Please leave a message..."
-
ALL FORWARD or Unidentified Call. "Mailbox number/name is unavailable. Please leave a
-
message..."
1
The exact prompt varies according to how the Octel 200/300 is configured. When an extension is busy and the mailbox has a
name recorded, the prompt can be either "(name) is busy" or "(name) is on the phone." System Parameter 115 must be set to YES
for the prompt "is on the phone" to be spoken. If a name is not recorded, regardless of the setting in System Parameter 115, the
prompt is "extension (xxx) is in use."
PB60019-01
Called Party ID
1
Calling Party ID
Internal
Quick Greeting Activation
External
5 (unidentified)
And the call is...
Direct
--
--
Logon prompt
Quick logon
2
Auto logon 2,3
Company Greeting 4
Company Greeting
Adaptive Integration
Forwarded
Mailbox greeting
Name and status
Mailbox and status
Called party hears name or
mailbox identifying sender
before message is played.
--
Company Greeting
1
Octel 200/300
2-9
S.4.1