Types Of Adaptive Integration; Octel 200/300/Pbx Interaction In Enhanced Dtmf In-Band Integration Environment; Enhanced Dtmf In-Band Integration - Avaya Octel 200 Installation And Maintenance Manual

2.2

TYPES OF ADAPTIVE INTEGRATION

There are several types of data exchange that the Octel 200/300 can process to perform integration:
Enhanced DTMF In-band signaling
-
RS-232C data link, including Centrex
-
Proprietary display set emulation
-

Enhanced DTMF In-Band Integration

While Standard DTMF integration processes DTMF mailbox digits prefixed to a call, Enhanced DTMF
In-band integration enlarges the scope of the data exchange to full detailed call records. Enhanced DTMF
In-band integrations require a unique call type identifier for each type of call. These identifiers determine
the Octel 200/300 responses. For greater system efficiency, Enhanced DTMF In-band integration uses
ports in AX mode, which does not require system ports to be split into groups.
Figure 2-1 illustrates the interaction between the Octel 200/300 and the PBX in an Enhanced DTMF
In-band integration environment. An explanation of Figure 2-1 follows the diagram.
The Octel 200/300 can receive direct calls to the pilot number.
1
The Octel 200/300 can also receive forwarded calls from busy or unanswered extensions.
2
With Enhanced DTMF In-band integration, the PBX sends a call record to the Octel 200/300
containing additional information about the call. The call record is sent over the ports in the
form of DTMF tones. MWI commands are sent by the Octel 200/300 over the ports as well. All
ports can be placed in a single hunt group because the information in the call record determines
how the call will be answered.
In the case of a direct call, the Octel 200/300 answers with the Company Greeting corresponding to the
trunk group the call came in on, if trunk group ID is provided in the call record.
PB60019-01
PE
PBX
/
Trunks
578-3346
2
578-2500
1
Figure 2-1 Octel 200/300/PBX Interaction
in Enhanced DTMF In-band Integration Environment
345
Extension
Lines
346
2500
Extension
Lines
Adaptive Integration 2-3
(Forwarded to
2500 on Busy or
No Answer)
Octel
200/300
Octel 200/300 S.4.1